“Do not buy from OCTAGON, they are scammers. Please google octagon scam and it will become clear to you what they do. Please do not go for their lowest price as they will scam you to pay double that money using tricks. They are registered in Gibraltar and you cannot complain about anything they do. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BE AWARE !!!!!”
“Poor customer service, they said my policy documents had been returned by royal mail undelivered, so they said I had to send them multiple forms of identification to prove who I was, sent them photocopies of utility bills and driving licence, they then demanded I send them copies of my bank statements, told them I wasn't willing to do that, this went on for weeks, took them newly 3 months for them to send my policy documents, wish I had spent the twenty quid extra to get a policy off a proper insurer, can't wait till May so I can change to another insurer, hoping I never need to make a claim on this policy as I don't want to have to deal with the very poor customer service offered by this company”
“Contacted the company to ensure my no claims was valid and now having weeks of trouble and cancellation threats as they have rescinded their agreement.
Long story short - Lease car policy and they will only accept no claims from the fleet solution - not the insurance company that the fleet use that have provided all details they request! I'm now over £100 out of pocket and may lose 16 years of no claims with this company! ONE TO AVOID!”
“BEWARE !!! octagon yes are cheap but that's the only positive I have to say about them . Firstly there customer service are terrible unhelpful and no empathy. They rip you off if you need to change your address with ridiculous charges and interest on top . They don't update details correctly for other services used through them . There breakdown service is also a shambles I was broken down with 2 young children and they did not have correct vehicle or address details because octagon have not updated they also tried getting a £100 call out charge to me even though I have cover so more rip off and miss selling from them . Please public do not use this horrible company I will be changing as soon as policy is up.”
“Octagon are legal criminals they take a large deposit then all u get is cancelation threats there after instantly . Well cancel u if u don't pay another £200 now ! Then well cancel u if u don't give us all documents in 2 days . Disgusting they actually get away with as soon as they have ur big deposit all of a sudden they think of every way possible to get more money or just cancel u so they've earned a nice bounce for just being misleading lying and a toy town firm . I've used a few insurance company's that are nothing like these never had threats to cancel every day like octogon seem to find reasonsand as soon as my years over I'll happily pay more just so I don't have to deal with these wrongens. Stay away !!!!!”
“Poor customer service ,they ask documents to Chang adders I send them gas ,elctric Bill and driving licence and ask £57 . However after five days I get the leter to cancel the policy which is surprising me .i ask poor customer service to explain how is cancel (they said after five days ) and I ask my question again (they said after five days) . If you don't want to surpris like me don't buy fram this company”
“I would not recommend this company they took 3mths payments out then cancelled it due to me not sending the mandate bk but they could take money out via direct debt makes you laugh then charge me £130 cancellation fee”
“ALREADY INSURED WITH THIS OUTFIT FOR LAST FIVE YEARS WITH NO CLAIMS BUT WOULD NOT INSURE ME UNTIL I COULD PROVE NO CLAIMS THEY HELD ALL THE PROOF FECKING FOOLS”
“I had policy for one year. No one informed me about renewal and changes on it. Also price went up. I cancelled and tried to buy new one online as it was cheaper then renewal, had error. So i cantacted with customer services which is unfriendly and horrible. Everything end up with no chance for me to continue with Octagon as a reason they sad they can't cover me because I am keeping the car in garage. Wtf? I sad I can keep it on the raod if you want so and they sad I already sad I keep in garage and there is nothing they can do.
Horrible company. Was happy for a year. They only care about getting new customers, if you are about to be with them for longer they don't givr a sh*t for you!”
“After reading some of the negative feedback I remained optimistic as every company dealing with thousands of customers can't get everything right all of the time, right! I decided to get a quote using their on-line system and entered my registration number to see my vehicle come up with a good price so all being well I purchased the policy immediately and paid for a full year with my debit card. All sorted or so I thought! I received an email thanking me for purchasing my policy and asking me to register so that I could review my documents, so far so good..........After 2 days of not being able to view my documents I emailed customer services to inform them and sure enough they resent the registration details and reposted my documents on line twice, still couldn't view them. No problem they have a live help facility so I'll use that instead, no-one there, ever! After 9 more emails I got to view the documents but they were showing a different vehicle and a registration number that was one digit away from my actual vehicle, very strange for an on-line system but nevertheless I gave them the benefit of the doubt and emailed customer services yet again. This morning I received a response saying due to data protection I needed to telephone them to sort it out. They responded by telling me I must have made a mistake or maybe a member of their team wrote it down wrong (that's automation for you!) but I would need to pay an additional £88 and the car I had been driving for a week wasn't actually insured. They keep no record of the quote which disappears from your screen as soon as you accept it and they can't give out the names of their team leaders. All communication has to go via email to their 'customer service' department but the same department doesn't receive telephone calls!! BEWARE OF THIS COMPANY, fraud springs to mind here!!!!”
“Absolutely terrible company, I have had nothing but problems with them and now they are processing a claim against me that was not my fault - without even gathering my evidence of 2 witnesses and cctv footage and admitted that it is cheaper for them to just put me at fault rather than go any further with the claim and I will be the one that has to suffer with paying additional insurance costs for the next 5 years!!! STAY AWAY FROM THIS COMPANY. Solicitors will be involved but at my cost due to their scamming ways. STAY AWAY STAY AWAY STAY AWAY. I will be posting this on every site possible about them!”
“From day one I have been messed about by these idiots, not one person seems to undestand payment schedules. What is the point in them giving the facility to change payment dates when they don't stick to it. Not only do I keep receiving numerous default letters, bit they have the audacity to charge me fees along with my bank charging me for failed direct debits due to them not honouring payment dates. I have phoned them so many times and they blame premium credit, premium credit blame ocagon so I find myself going backwards and forwards between the 2 of them. Do not let use this insurance company and stay car of premium finance. This is a complete bunch of idiots bumbling around without a clue.”
“Been in Tears many times as no one shows you compassion, I was reversed into by another driver whilst she was on her mobile phone my witness confirmed this on the telephone but has delayed with the written form due to a family tragedy and I have had to do all the phone calls to Octagon this is month 5 and still messing with me and increased my monthly insurance by double. took 3 weeks for them to arrange for a courtesy car which was a 4x4 and cost me double in petrol. over all don't use as if you have an issue you are hit with standard one liners ....... stressed self employed mother of 2 ....”
“Awful company their staff lie and until asked for phone records they said we were both covered to drive and then had an accident and to find we wasn't and had to go back on phone records now in the hands I the ombudsmen and when the renewal was sent out we said we didn't want to carry on with them and that a new policy with a new company would start they then proceded to take 76 pounds from our account the next day and then when called about this they said it can take 10 days to go back in even though they fraudulently took the money out when we're not their customers”
“I wish i had option 0 star to give them. They dont have any information about thier products and services. Every representatives will tell you diffrent story. They are rude and thier under writers are bunch of idiots who alway make excuse to provide you cover. They gambled me around 3 weeks for proof of adress and then deny to provide the cover even though i provided them 5 documents as a proof of address.i just dont recomend these idiots..... Be aware”
