“Terrible !! Getting through to customer services was impossible, their online document portal was abysmal and even sending in NCD proof was difficult, customer services were rude and unhelpful 0 out of 10 strongly advise you choose another provider”
“Found this Company very easy to communicate with and would recommend them.
Hope my renewal which is due in May will be reduced as I have now had three years no claims.”
“The professionalism exhibited by staff leaves a lot to be desired, I was involved in accident and subsequently made a claim for repairs arrangements were made with their named body repair shop namely DW Walton located in Trafford Park I have been in touch with them on numerous occasions without success with regards to the repairs they provided me with dates on which the repairs will be completed 19.02.15,26.02.15 & 11.03.15 to date I am still waiting not only have they not asked me whether I required a courtesy car they have virtually made false promises resulting in me losing income by taking time off work anticipating delivery of the vehicle as promised. I have incurred exhorbitant premium phone charges in trying to contact their subsidiary responsible for arranging repairs, it goes without saying their customer service is appalling for that reason I am compelled to institute civil litigation for loss of earnings.”
“I am really happy with Octagon after having a very bad experience with another insurance provider. They helped put my mind at ease and I am very happy that I found them on the site.”
