“I've been waiting since the beginning of February for my claim to be settled. It's my first ever claim and its straightforward. I've given them all the relevant information and so has my vet Communication on their part is non existent. I would not recommend . They have no problem taking my direct debit on time but are extremely slow to settle a claim.”
“Two claims which took long over listed time of 10 days on one claim and 20 days on other due they say to large volume of claims.
When contacted by phone both times gave the excuse that they were training staff and that is why claims delayed.
Second claim took 8 weeks to process.
Will be interesting to see what renewal will be
Fortunately had sufficient funds but if I had been waiting for the payment could have been in problems”
