“Lack of response to emails and enquiries; failure to supply copies of documents; always appear to have unprecedented levels of claims; poor explanations on payouts; arbitrary decisions that have no logic i.e. operation requiring anaesthetic would only pay half as some cosmetic work completed at same time.”
“they dug so deep into our claim that in the end I gave up. If we ever have another pet and insure it there is no way the insurer will be paws & claws. You willingly take our cash but will not (in our case) pay out for medication.”
