“Dr Subir Bhattacharya is a money grabbing whore. I took my cat, puchi to him in hopes that he would save my puchi. I had faith in him.
I took puchi to him as soon as I saw concerning symptoms of fatigue and overall behavioural changes. However just on the first day he seemed to always be in a hurry and never properly responded to my complaints about puchi's deteriorating health. Without even a proper look, he instantly ordered a saline treatment for three days. Even when I asked him for any medications for the lack of haemoglobin in my cat's system, he didn't respond properly. I couldn't even ask him all my questions before he waved me off and called onto the next person.
And when I did once pester him to answer my other question of another symptom that puchi was displaying, he said "come tomorrow I'll tell you later". And then called onto the next person.
Today, the morning of puchi's death, when she was still alive, she was suffering from violent seizures. I immediately called Dr SB and he nonchalantly said "get her a gardenal syrup".
However as a doctor should he not know that the syrup is not available without a prescription? And he cut the call. So I went to my chemist shops searching for one and that is when I found out this fact. I came back home and puchi was lying dead.”
“This is really upsad to bring my dog there and they took many tests on him and such a huge amount of all the tests and they didn’t give any reports of the results documents by keep email them with no reply and receive nothing by months.
The big thing is they charge the medication is more than double price for the bills .
Please don’t bring your precious ones to this company.feel so heart broken and disappointed on their behalf running an heartless business.”
“They discriminated against me. I am a senior who they keep avoiding calling back until months later they say they have no cats for adoption or foster. What? that is untrue. I went online to find this:
https://www.linkedin.com/pulse/animal-welfare-turns-away-good-adopters-heres-what-you-kristen-hassen/
Ashlynn is the director who discriminated against me. They did not even meet with me, and I have no idea why they dismissed me. The people who run this shelter do not care about people, and are denying good homes to these cats. It is shameful. I think it's time to file a discrimination lawsuit.”
“Paws and Claws continue to send me advertisement emails and won't put to rest the terrible time I had when I took my pigeon to them. Here is the short story: Time back I took a white male pigeon that had suffered an accident which caused his throat to be cut. The deep puncture was making it difficult for him to breath and was losing blood. An emergency case, the cut needed to be sewn. I took the bird to Paws and Claws with what I had on me at the time $200. I got there and the assistant took the bird, put him in the oxygen chamber and came back after a while. She told me he needed surgery and the cost was $700. I told her I would give her the $200 and come back with the rest when the bird was ready to go. Dr. de. Armas refused to accept. After a back and forth plea with the assistance and a personal plea to Mr. de. Armas the bird was taken off the oxygen chamber and handed back to me under a total refusal from Mr. de. Armas to save him. The bird died later on that night under an agonizing episode of lack of oxygen which sounded like an acute asthma attack. I could only find another vet that would treat him in Ft/ Lauderdale but he was closed for that day and I didnt get the chance to get the bird there the next day. Is this scenerial that of a man who is supposed to help animals in distress, or is this the action of a businessman where money comes first and the life of an animal later. Think about this before you trust him with your pet.”
“Do not go near them for lifetime pet insurance. I nave paid out £77 month 15% costs and an excess! They are arguing against a well qualified specialist vets statements so as not to pay dental costs.”
“Paws and Claws Pet Rescue has been deceitful, lied, put my family's health in jeopardy by their animal. They have publicly and illegally shared private information of an individual and frequently bash what they call "foster fails".
They ARE NOT a credible rescue. They are not register with BBB nor have a legit webpage to post reviews, speech to higher management. They are random people associating themselves with an organization while ruining the lives of people who just wanted to help animals.
Please help report them to local shelters as well as write about your experience with them.”
“Adopted cat, she was ill, they would not respond even when I had tried both emails and messages on the phone. Vet bills were high and when emails sent to ask them to take her and rehome, no response again. I would not recommend them as a place to adopt an animal. Had shots, no chip, gave us the wrong age and still waiting year later for them to respond so we can give her up.”
“WHAT THE HELL IS GOING ON???? YOU DARE SEND ME A PAGE OFFERING TO SELL ???? I PAID FOR A MASSAGER ORDER NUMBER 10119 on nov 28, 2023 anhere its well over 12 shipping days!!!!!!!! No phone calls due to your phone alway busy, no text or email response to me and NO TRACKING NUMBER!!!!!!!!”
“I accidentally let my policy renew, I rang them the day after and they insisted on charging £30 admin fee to cancel after being a loyal customer of 5 years paying them over a thousand pounds in premium over this time. Had no compassion or empathy for a customer who is currently going through a hard time in their life, and I literally called them as soon as they opened. The employee also spoke over me whilst I tried to explain my situation. Do not use”
“DO NOT GO NEAR THIS COMPANY THEY ARE SCAMMERS. If I could leave 0 I would. My policy is nearly £500 a year these were 2 straightforward small claims for about £200 in total-2x excess. in march still not sorted .3 times have sent forms and full vet history say they've not received them. Have spent over10 hours on phone to them no call backs when they say they will. They are now using every excuse not pay out . Even deducting money from cost of drugs saying was overcharged as if I know what certain drugs cost! My vet are extremly professional and well priced .Thankfully these were relatively small claims dread to think the response on a larger claim. Please use a different company. I am reporting to the financial conduct authority so hopefully their mis- practice can be stopped . Stear clear”
“Don't waste your money insuring precious pets with this company.
They took six weeks to settle my claim with no explanation as to why.
Their online portal to track your claim is useless and entries made by staff make no sense.
I made a formal complaint after a staff member put complete lies on my claim notes as to what my veterinary practice had told them. WHEN I asked for the recording of the call they made it could not be traced despite them stating their calls are recorded.
When my claim was finally settled, after having to make a formal complaint, the amount paid was less than it should have been. I have not even contacted them about this, I am that sick of having to deal with them.
A company who works very hard to keep money in their own bank account - AVOID!”
“If I could give no stars I would. Earlier this year one of my dogs died. Aside from taking forever to respond this bunch of cheats decided the 'death benefit' (sic) would be 5%.
Decided that I would insure my other dog elsewhere to be landed with a £30 administration fee for deciding I would go elsewhere. They cancelled the policy and then sent me a threatening letter, promising to hand this over to a debt collection agency, to claw back (no pun intended) what they believed was outstanding.
Do not use these people - shocking.”
“If I could give no stars I would. Earlier this year one of my dogs died. Aside from taking forever to respond, this bunch of cheats decided the 'death benefit' (sic) would be 5% of the cost meaning that the excess was 95%.
Decided that I would insure my other dog elsewhere to be landed with a £30 administration fee for deciding i would go elsewhere. They cancelled the policy and then sent me a threatening letter, promising to hand this over to a debt collection agency, to claw back (no pun intended) what they believed was outstanding.
Do not use these people - shocking.”
“Shop around..............
Probably the worst insurer I have had the misfortune to come across in terms of appalling customer service and unjustified premium cost increases.
My premiums have doubled in the past two years even though I have not made a claim. I will be moving to a more reputable, honest and non - pet specific insurer in the next few days on better overall terms. In the meantime I thought I would share my thoughts with anyone out there who is thinking of insuring a pet through PAWS & CLAWS PET INSURANCE, trading name of Ultimate insurance solutions Ltd, insured/underwritten by International insurance company of Hanover SE.
Year 1 - initial premium cost is likely to be attractive, will get you through the door and all signed up. Year 2 and 3 onwards hold onto your hair or rather your debit card as I can assure you this will change. Whether you make a claim or not the cost of your insurance will go up. If you make a claim then you have the added burden of a claims history which insurers do not like and will limit your options of finding an alternative insurer if you patience expires, as mine has.
Find below the pre-scripted auto response PAWS & CLAWS PET INSURANCE send out when you question/challenge premium cost increases. Do take the time to have a read through and think about how this actually applies to you in terms of justifying year on year increases. In most cases it will not.
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PAWS & CLAWS AUTOMATED AND RE-SCRIPTED RESPONSE:-
"Thank you for taking the time to leave us a review and I am sorry you are not happy about your renewal price."
There are many rating factors taken into consideration when it comes to renewal. The individual claim conditions and amount are taken into consideration however the main factors underwriters use in setting premiums are; the pets age, breed and gender. Your address is also a factor. Some postal codes are rated higher than others for two main reasons:
· There may be a higher concentration of claims in some areas.
· Costs of vet fees can also vary across the country.
· The cost of vet fees is taken into consideration as well as the number of claims in that area. Most premiums have also increased over the last few years because technology in veterinary treatment has advanced, so conditions are costing more to treat.
I can see you have been contacted with regards to this query, thank you for taking your time to provide us with your feedback””
