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Premium Choice Reviews

2.0 Rating 111 Reviews

23 %

of reviewers recommend Premium Choice

Company Reviews

2.0

Based on 111 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID!!!!!! If you get offered this company through a comparison site stay away!!!! Deceitful! No empathy!! Raised my policy by £282 due to an error that they wouldn't take responsibility for a fault on there part!! Was passed from agent to agent being given incorrect time frames and false promises. Was told the complaints team would contact me in 1 working day by 5pm!! It took them 10 days with myself even having chase them.. Even Going over my cooling off period because of this total lack of communication and out right lying! They offered to waive my "admin fee" that's the best they could do! I've had to stay with them and have been a victim of entrapment to these cowboys.. Demanding a deposit to stay or they will cancel my policy. Raising my fee to cancel each day but not being made aware of this when speaking to the first lying agent and complaints team.. The only response i get is.. " its in our terms of business" call centre have serious attitude problems and keep talking over you. absolutely ridiculous! Completely money grabbing cowboys! Will never touch them again!”

Posted 4 years ago

“Worst company ever AVOID”

Posted 4 years ago

“This scam company not only doesn't send renew information but then they put you to the highest premium and take money out of the account. Not only that they try to get a cancellation fee out of it without having to approve to renew the insurance. They are simply scammers. DONT USE THEM”

Posted 4 years ago

“Took out an annual insurance policy in July 2018. Sadly, I was struggling to get car insurance as my then boyfriend had 2 unfortunate accidents which as a named driver on my policy, impacted on me. I have had to pay £174 per month with an excess of £3000 should I have an accident. I recently called to speak about cancelling my policy as I can now see that I can get insurance at a much better price. Unbelievably, although I do not recall ever being told about any cancellation fees (in fact, I don’t appear to have been sent any documentation), I have been advised that it would cost me in excess of £400 to cancel this policy. I have sent an email to the company today to express my concerns and that potentially this policy was mis-sold and awaiting their feedback, so I can only hope that I will receive a positive reply. Should I not receive a positive reply, I shall take the matter to the financial ombudsman.”

Posted 5 years ago

“Very bad customer care services, I advice everyone don't use premium choice. I tried to hold them it took 50 min waiting. Someone pick call and disconnect state away. i sold my car 18 days before i called them two time to cancel my policy but there are not cancel still charging me. i don't know what i have to do.”

Posted 5 years ago

“DO NOT USE PREMIUM CHOICE!!!! After a stupid accident which wasn't my fault having the police report and 3 witnesses...they decided to change this. They put me at fault and suggested I've made a claim. I ring xs direct they told me..in order to get my ncb i had to pay £225 for some person who came by to investigate the matter. I had complied with the situation...pay them £225 and a week after received 0 ncb. Called them 3 times in one hour time so they can change my ncb they put down on the paper 1year afterall but they also put down that it was MY FAULT. Now do explain to me how on earth my next insurer will belive me when u left in the sistem that it was my fault and still gave a year ncb. It doesn't make any sense. Do not use them. They are just legal scammers, attracting you with a small money insurance and u end up paying double than the initial amount. Take your money elsewhere DO NOT USE THEM. JUST DON'T!”

Posted 5 years ago

Read Premium Choice Reviews

Hi Andrei, Thank you for your review - I am sorry to read that you are unsatisfied. Premium Choice is an insurance broker and we don't ordinarily become involved in a claims process. The issue that you have raised is over a decision made by the policy underwriter and not by Premium Choice. If you email me with your contact details to socialmedia@premiumchoice.oc.uk I will be able to give you the details of how to make a complaint to the insurer directly. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Never had to jump through so many hoops just to get car insurance, and when it comes to sending them docoments through there website, it never works! They say they haven’t received even tho iv done it exactly how they want 3 times, and I had the same issues the year before with them, so my insurance was cancelled, and as they go through a financing company (achoice) they charged me cancellation fee (which is understandable) but they also charged me a commission fee of 12%, which they said it’s normally 15%, I had 7 days to pay this, absolutely ridiculous”

Posted 5 years ago

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Hi Mr Jordan, Thank you for your review - I am sorry to read that you are unsatisfied. I would like to look into this for you to see what's happened. Please email me using socialmedia@premiumchoice.co.uk with your contact details and I will be in touch. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“This is a general warning to all customers!!!!! Please do not go near this company-totally disrespectful customer service. spoke to a chap called Phil from the adjustments team, this gentleman lack 100% customer service skills, had a premium price already arranged 1 hour earlier 11am 6th feb 2019, £2800 in the process of paying and one of the call handlers accidentally cuts me off.call back 1 hour later and Phil stated the premium has gone up £1000 totally scandalous. No rapport,communication skills, I would advise everyone and anyone to stay well clear!!!!!!!!”

Posted 5 years ago

Read Premium Choice Reviews

Thank you for your review. Our aim is to offer a first class level of service to our customers at all times and I am sorry if this was not your experience. I would like to look into this for you. Please contact me using socialmedia@premiumchoice.co.uk with your contact details and I will be in touch. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“I m paying to much car insurance. 12 months policy and they take 12 payment.”

Posted 5 years ago

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Hi Naveed, Thank you for your email. If there is anything we can assist you with please get in touch and we will be happy to help you in any way that we can. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“After taking out insurance as a new driver who had not passed my test yet I was told that my insurance would be renewed as a new driver when I had passed from the day that I had passed - which it was not and was not informed of so. There was no confirmation of when the policy was to expire until it was too late notice and I was not told that the policy didn't automatically renew if you had paid by credit card and they could offer no kind of compensation for these faults. They also have horrendous phone waiting times and cannot seem to direct you to the correct department no matter how clear the matter is stated. I have not been insured with them for a while now but going through old paperwork it is clear they are not a good insurance provider. I just wanted to put this out there as a warning.”

Posted 5 years ago

Read Premium Choice Reviews

Thank you for your review. I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Great prices, but customer service a nightmare, even tried to pay additional premium as requested and you would think WE were trying to rob them!! Taking GDPR to a whole new level!! Their amount on letter THEY sent US a letter quoting amount required, THEN THEY queried THAT amount and refused to take payment!! Half an hour later finally resolved!! not impressed....”

Posted 5 years ago

Read Premium Choice Reviews

Thank you for your review. I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Zero stars would be my review Have complained via Financial Ombudsman, was informed via email from Donna Kirwan on 06-06-18 that their complaints department would review and come back to me in 8 weeks. The lady assigned is Benita who is in the Customer Relations Officer. It’s now over 5 months and no response The FOS has had no response either, despite them contacting you several times in this matter I contacted Donna Kirwan via email last week, again no response. The lack of action on my complaint has had an adverse impact in insurance renewals and your organisation is a disgrace What will it take to get a response from you ??”

Posted 5 years ago

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Hi Jacqui, Thanks for speaking with me recently about your issues. I'm glad we were able to help you and resolve the situation to your satisfaction. If there is anything we can help with in the future please don't hesitate to get in touch. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“ridiculous!!!!!!!! I had to go with them as i'd had two claims in a year which were unfortunate circumstances and neither of them were my fault! I changed my car from a RENAULT MEGANE GT LINE 1.6 which is a sport version of the vehicle which was already costing me 238 pounds a month to a 1 litre Punto and was charged an EXTRA 208 pounds making me payments 260+ pounds a month! ANDDDD to cancel said i owed them 900 pound and i could find the insurance almost half other places for the same vehicle and cover!! To say i am unhappy is an under statement! And there reason for it was it was a petrol not a diesal as i work in the car industry this is just mental! Preying on vunerable people who have no choice!”

Posted 5 years ago

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Hi Olivia, Thank you for your review. We are an insurance broker and we don't set the price of insurance premiums. However it's clear that you are unhappy and we would like to help you if we can. Please contact me with your details and I will look into this and see if we can do anything. You can email me using feedback@a-choice.co.uk Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“If i could give them 0 stars i would. What an absolute mess of a company! (if you can call it that) Awful prices, disgusting customer services, 1 hour phone waiting times and they will add extra charges on anything, ANYTHING! Horrible bunch of people and cant wait to leave!”

Posted 5 years ago

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Hi SG, I am sorry to hear that you haven't had the best experience with us and I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Absolutely awful service, only people that ever answer are the quotes department and still have the cheek to charge ridiculous rates. 1/10 would not recommend”

Posted 5 years ago

Read Premium Choice Reviews

Hi James, Thank you for your review. We've spoken many times in the past about your insurance policy. I hope that you now consider everything to be in order, however if you have any queries please contact me. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Everything is wrong!! DO NOT USE THEM!! Excess fee 3000£ and if you want to fix your car you still have to pay 500£!!! They are useless!!! You have to pay for everything even if you have insurance with them and they use XS INSURANCE !! Big scam!!!!”

Posted 5 years ago

Read Premium Choice Reviews

Thank you for your review. I am sorry to read that you are unsatisfied and I would like the opportunity to look into this for you. Please email me using socialmedia@premiumchoice.co.uk with your contact details and I will get in touch. Kind regards John Customer Relations Department

Posted 5 years ago

“Dreadful company tried on three phones for three days no reply service is shocking”

Posted 5 years ago

Read Premium Choice Reviews

Hi Louisa, Thank you for your review. I'm sorry to read that you are unhappy. If you have any outstanding queries please get in touch using socialmedia@premiumchoice.co.uk and I will be happy to help you in any way that I can. Please include your contact details so I can find your policy. Kind regards John Customer Relations Department

Posted 5 years ago

“Please, please, please, if you are reading this do NOT use this company. Wait times are horrendous at any time of day, and you cannot get through after 17:30. £50 plus admin fees which you are not told about on the initial call. I was away on holiday when they phoned my dad to say I hadn't declared that he had points from just under 3 years ago (we both forgot after so long) and asked for £80 extra plus a £50 admin fee. My dad advised I am on holiday so will discuss this when I return in a few days- he was told 'well he won't be insured if he has an accident'. I also received a very threatening and accusations letter threatening to cancel my policy- all over three points on my named drivers policy which we both immediately owned up to, saying it was just an honest mistake. I made a complaint- staff in all depts become very rude and confrontational if you mention a complaint- believe I spoke to a "Bonika" in the complaints dept who was particularly condescending. I ended getting the ombudsmen involved who ruled in my favour- the company refuted this and for reasons never made clear to me my case was dismissed. If nothing else I learned a lesson- please do not insure with this circus, even if it means paying more.”

Posted 5 years ago

Read Premium Choice Reviews

Thank you for your review. I'm sorry to read that you are not happy with the service that you have received. We are always looking at ways we can improve, even when the Financial Ombudsman Service makes a decision in our favour. Your feedback is appreciated - if there is anything further we can help you with please get in touch. Kind regards John Customer Relations Department

Posted 5 years ago

“I rang premier choice to purchase a policy as it was the cheapest on compare the market. Each time they cut me off. I called 7 times. I was left hanging or cut off or excuses were made e.g. Computer down. After wasting my whole afternoon I called Hastings direct and paid straightwa. It was hard to purchase and pay even . Finally they said they willl call me but never did”

Posted 5 years ago

“rang to ask about a claim as my window screen had cracked and was immediately put through to a 3rd party window screen repair company. No explanation of what was happening, and no time to speak! Guy on the phone had no customer service skills, wanted to get rid of me as quick as possible!”

Posted 5 years ago

Read Premium Choice Reviews

Thank you for your review. Our aim is to offer a first class level of service at all times. If you can email me using socialmedia@premiumchoice.co.uk with your contact details I will look into this and see what happened. Kind regards John Customer Relations Department

Posted 5 years ago

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Premium Choice is rated 2.0 based on 111 reviews