Premium Choice Reviews

Name: Premium Choice
Rating: 1.96

2.0 Rating 111 Reviews

23 %

of reviewers recommend Premium Choice

Company Reviews

Questions

Metrics

2.0

Based on 111 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was very simple and easy With premium choice insurance.”

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(Car Insurance) - Posted 8 years ago

“I am happy with your questions and answers”

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(Car Insurance) - Posted 8 years ago

“Good website”

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(Car Insurance) - Posted 8 years ago

“I have not had an issue with this insurer, although I have not had any reason to contact them as yet. Purchasing the insurance was easy and the quote I was given was a fair price”

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(Car Insurance) - Posted 8 years ago

“Clear, concise, without large excesses.”

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(Car Insurance) - Posted 8 years ago

“I was very annoyed spoke a lady on the phone who was very rude did not help my situation was suppose to get a call back from a manager and that did not happen, so i phoned back up a couple days later spoke to a guy called simonn and he was very helpfull understood fully and definitely deserves recognition as he was the only one form stopping me go crazy at this company.”

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Posted 5 years ago

Thank you for your review. We appreciate your feedback and have passed your comments to Simon and his team. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Beware! Lots of hidden costs and additional payments for so called "admin" charges, etc. The worst company I have come across from this point of view. Needless to say I will not be renewing when the policy is up.”

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(Car Insurance) - Posted 8 years ago

“All paperwork was needed to be sent over post, so took much longer than expected to finalise the policy. No online facility to manage documents or policy.”

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(Car Insurance) - Posted 9 years ago

“Very slow to sort my policy out and no renewal sent yet. Was charged extra for change of paperwork on address change.”

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(Car Insurance) - Posted 9 years ago

“When changing details ie. a new home address only 2 months before the insurance expires, I was charged a ridiculous admin fee of £35!!! 2 months = £35??.”

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(Car Insurance) - Posted 9 years ago

“It's the weekend and unable to get in touch No number available all offices closed Need someone to talk to Bad customer service What we suppose to do”

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Posted 5 years ago

Hi Chelsea, Thank you for your review - I am sorry to read that you are unsatisfied. Our opening hours are published on our website and on our paperwork. I hope that we were able to resolve your query however if there is anything at all I can help you with please contact me using socialmedia@premiumchoice.co.uk Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Lacking customer service and 30+ minute hold times no matter when you call. There were difficulties in verifying the documents for an additional driver on my account which led to them being removed and additional charges being placed on my account. After sending multiple emails trying to resolve the issue I was ignored and passed to a debt collection firm. Update: After further contact with Premium Choice and having explained my situation to John, my account has been withdrawn from the debt collection firm and the fact that better communication by both parties would've prevented this has been recognised.”

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Posted 6 years ago

Hi Rob, Thank you for taking the time to update your review. If there is anything further I can help you with please contact me. Kind regards John Customer Relations Department

Posted 5 years ago

“Very poor customer service, they cancelled my insurance as said they hadn't received my documents. When I provided them with the details of the email I sent containing all thid information they had requested they simply said oh yes we've got it we just hadn't moved it over. Extremely disappointing. When I was told my insurance wouldn't be cancelled i asked for written confirmation of this, just as they had provided telling me it was cancelled, I was told that this wasn't possible and I just had to wait and call back to confirm.”

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(Car Insurance) - Posted 6 years ago

“Despite contacting them to advice that I moved address and that there is a difference in money that they need to pay me back, I am still waiting for this and it has now been 4 months!!!!!”

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(Car Insurance) - Posted 8 years ago

“This company's fees and attitude are beyond contempt! Charged me £100 for 12 days cover, they are a broker with ZERO risk and a massive attitude problem when you try and talk to them VERY politely, the insurer charged £37. AVOID these unreasonable people or pay through the nose, its your call!”

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Posted 1 year ago

“AVOID. AVOID. AVOID. Such a terrible company who don't care at all about customer service and pick out random numbers out of thin air that you apparently 'owe them'. Mine was £164 for a month in which my car was SORNed off and I didn't want to pay another month insurance as I purchased a new car. In the end I paid it to get them off my back eventhough I know I shouldn't have. DAYLIGHT ROBBERY. PLEASE AVOID THIS PATHETIC COMPANY!!”

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Posted 2 years ago

“I rang and changed my address. When it came round to renewing they automatically renewed saying they sent me the documents but they sent them to my old address. I rang to say I had changed my address they kept putting me on hold from person to person and said I did not ring and basically said I lied about the whole thing!! Avoid at all costs!”

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Posted 2 years ago

“Certainty will not be renewing this policy £200 excess for a windscreen dishonest, everyone knows it should be no more than £75.00”

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Posted 3 years ago

“Do not buy car insurance from Premium choice company, they will use their skills and put you in a situation to stay with them and pay more than what you have been quoted elsewhere. My car insurance initial quote from premium choice was £481 and end up paying £754. I have paid 58% more then the initial quote. I had to wait 12 months before I can change the insurance company. Now I am paying £456 per year.”

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Posted 3 years ago

“AVOID! Even though they probably are one of the cheap ones, it’s best to pay that little extra. I had an accident where a lorry hit me from behind, I got passed about from time to time with no real answer only to turn out that they said I was at fault. Got into touch with management and they told me I wasn’t. This was 9 months after the accident as they claimed I was not able to know the outcome until after 4 months. This lost me my NCB. Joke of a company. Always say they will ring back and never do! Hope it goes bust! ONE BIG SCAM”

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Posted 4 years ago

Premium Choice is rated 2.0 based on 111 reviews