“I purchased a policy (social only) in July 2014 and since renewed because Priviledge was the best on price. However when I requested temporary insurance for my son who had just passed it was only after calling to activate the temporary insurance for the third time that the maximum number of times this could be done is 7 times over the duration of my policy. I learnt this It was by chance that on the 4th occassion I learnt this qas the policy and would have decided to run the originally temporary policy on rather than stop and start as I had done. Additiinally I only learnt about the benefits of the recovery policy being extended to other family members when enquiring about the temporary policy, I would otherwise not have known.
Information shared seems to be dependant on the customer advisor you speak to. When really knowledge base should be thorough so you are clear about the products you are purchasing.”
“If the customer care received when dealing with a non fault motoring accident is any thing to draw a comparison from......then I dread the thought of having to claim on my home policy.I will now NOT be renewing our three motor policies when the time comes and of course our home policy will be included in that decision. Buyer beware....their staff are borderline clueless,this opinion has been based on recent dealings....you have been warned!”
“Very good to deal with the girl I delt with i think her name is Emma was very clear about everything we spoke about answered everything i ask about.
Very happy to take insurance with this company. John Deans.”
“my experience with Privilege was mainly over the telephone and have to say a pleasant one. I remember speaking with a young lady who was very helpful in every way with regard to relevant information about car insurance details and costs.needless to say business was concluded in an efficient manner.”
“Was not a good experience. Their web site offered me a great price on the info I provided. But when I telephoned their office they withdrew their offer to provide insurance cover for my house. I do not understand why I am still be asked to write a review. I have made several calls and emails to both your company and privilege !!”
