“Did not recognise faultless insurance history earned abroad. Could not find any info upfront on this. Cancelled the contract. Will NEVER use them again”
“They wasnt interested about my claim all i got was you could lose your no claims even after it was a car that run in my house and my car was on the drive i was deversated on the servive i recieved and it was going to take them 3 weeks befor they could get my car to a garage and sort me with a curtese car so i found my own gsrage and sorted it my self i will not be renewing with them”
“Awful company never receive information you provide regardless of whether you email It, use one of their links or discuss over the phone. Complaints not dealt with lied to my customer service agents and lost belongings from my car as they didn't ask the salvage yard for them”
“they made a mistake and it cost me dearly, they wouldn't officially admit it but their manager dealing with my case admitted he knew it was their fault. I can't give more than 1 star fro anything to do with this company”
“I am horrified. It's a complete travesty. The third party re claiming that I reversed into them which is so far from the truth. They were exiting an obscured driveway on to the main A338. I had to reverse on to the A 338 and completed my manoeuvre.
The third party driver was so concentrated on his view to his right and when he saw that it was clear, made a rush on to the highway driving into the rear of my car.
This happened on 18th December and now, 6 months later, the claim has still not been dealt with.
The claims guy at LV seems incompetent and appears to side with the third party.
I am appalled and will change my Insurer immediately it becomes due for renewal.
I have even considered the Ombudsman (if there is on for Insurance)”
“forgive the pun but it is a Privilege to be with Privilege you get five star service with five star cover with no pressure
just keep answering the questions honestly and truthfully and you get the cover for a low cost Best move I ever made when i
Transferred to PRIVILEGE !”
“I requested a word document so I could edit it and it was sent promptly by email unfortunately I have only had two automatic responses from me enquiringly on an up date ! I find this to be a poor service”
“They was not easy to contact there was not easy to specify the situations when someone was struggling I rang them on the day they told me to to pay a bill and they told me they already cancelled my will my insurance so therefore I am not willing to offer them any money to pay the bill so we are in a ongoing battle so therefore the situations were very difficult thank you Scott”
“i had an accident, no one else involved the car was repaired i had a courtesy car from when the car was collected .my first bump in over thirty years, i was looked after very well cannot fault the company. i felt privileged.”
