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Privilege Reviews

3.8 Rating 588 Reviews

72 %

of reviewers recommend Privilege

Company Reviews

3.8

Based on 588 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am horrified. It's a complete travesty. The third party re claiming that I reversed into them which is so far from the truth. They were exiting an obscured driveway on to the main A338. I had to reverse on to the A 338 and completed my manoeuvre. The third party driver was so concentrated on his view to his right and when he saw that it was clear, made a rush on to the highway driving into the rear of my car. This happened on 18th December and now, 6 months later, the claim has still not been dealt with. The claims guy at LV seems incompetent and appears to side with the third party. I am appalled and will change my Insurer immediately it becomes due for renewal. I have even considered the Ombudsman (if there is on for Insurance)”

(Car Insurance) - Posted 5 years ago

“Good”

(Car Insurance) - Posted 5 years ago

“Happy with the service and communication”

(Car Insurance) - Posted 5 years ago

“Good Service”

(Car Insurance) - Posted 5 years ago

“The insurance was what iwas looking for,cheap and good customer service helped me choose the right product.”

(Car Insurance) - Posted 5 years ago

“Very helpful”

(Home Insurance) - Posted 5 years ago

“So far so good.”

(Car Insurance) - Posted 5 years ago

“forgive the pun but it is a Privilege to be with Privilege you get five star service with five star cover with no pressure just keep answering the questions honestly and truthfully and you get the cover for a low cost Best move I ever made when i Transferred to PRIVILEGE !”

(Car Insurance) - Posted 5 years ago

“I requested a word document so I could edit it and it was sent promptly by email unfortunately I have only had two automatic responses from me enquiringly on an up date ! I find this to be a poor service”

(Car Insurance) - Posted 5 years ago

“What can I say good at what they do”

(Car Insurance) - Posted 5 years ago

“They was not easy to contact there was not easy to specify the situations when someone was struggling I rang them on the day they told me to to pay a bill and they told me they already cancelled my will my insurance so therefore I am not willing to offer them any money to pay the bill so we are in a ongoing battle so therefore the situations were very difficult thank you Scott”

(Car Insurance) - Posted 5 years ago

“i had an accident, no one else involved the car was repaired i had a courtesy car from when the car was collected .my first bump in over thirty years, i was looked after very well cannot fault the company. i felt privileged.”

(Car Insurance) - Posted 5 years ago

“Found this company through the Go Compare website when I changed my vehicle, was really happy with the price they quoted for all the cover I required. It was really easy and simple to move to this insurer more than happy to recommend.”

(Car Insurance) - Posted 5 years ago

“very professional customer service. Advisers were very helpful clear and concise”

(Car Insurance) - Posted 5 years ago

“They rejected a claim for my Garage at my home, firstly they said it was because the foundations were not as deep as the house and when I questioned this, telling them that they were in fact deeper, they had a re-think and said that it was because it was not attached to the House. I asked if this was normal and they said yes, all house building insurance are the same. I called the Financial Services Ombudsman and they said that was complete nonsense and they even offered to contact Privilege. When I phoned Privilege back and told them what the FSO had told me, they had a sudden change of heart and set up a claim. I found them to be less than honest and tried to dissuade me from making a claim. You buy cheap and you truly get a cheap service from these people.”

Posted 5 years ago

“I try to call the Insurance company, but they put my phone number on Black list. I'm very disappointed”

(Car Insurance) - Posted 6 years ago

“Wouldn't cover tiles that had been blown off roof due to high winds - said it wasn't stormy enough.”

Posted 6 years ago

“Everything is okay”

(Car Insurance) - Posted 6 years ago

“Call centre is always 'experiencing a higher than normal volume of calls'. Emails 'we aim to be in touch within 5 working days' never get answered. If your claim is not straightforward and there is a dispute over who is to blame expect to have to do all the running around and phone them every week for a progress report or resolution. I sent a video to them to prove the other driver was at fault. It wasn't until l phoned to check the situation after 6 weeks that they told me 'the other insurance company say they haven't received the copy we sent them. We'll send another'. They are not in the least bit proactive in my experience.”

Posted 6 years ago

“They were helpful courteous and listened to me”

Posted 6 years ago

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Privilege is rated 3.8 based on 588 reviews