Privilege Reviews

Name: Privilege
Rating: 3.75

3.8 Rating 595 Reviews

71 %

of reviewers recommend Privilege

Company Reviews

Questions

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3.8

Based on 595 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Privilege 1 star review on 5th December 2025

Lou Steven

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very professional customer service. Advisers were very helpful clear and concise”

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(Car Insurance) - Posted 7 years ago

“They rejected a claim for my Garage at my home, firstly they said it was because the foundations were not as deep as the house and when I questioned this, telling them that they were in fact deeper, they had a re-think and said that it was because it was not attached to the House. I asked if this was normal and they said yes, all house building insurance are the same. I called the Financial Services Ombudsman and they said that was complete nonsense and they even offered to contact Privilege. When I phoned Privilege back and told them what the FSO had told me, they had a sudden change of heart and set up a claim. I found them to be less than honest and tried to dissuade me from making a claim. You buy cheap and you truly get a cheap service from these people.”

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Posted 7 years ago

“I try to call the Insurance company, but they put my phone number on Black list. I'm very disappointed”

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(Car Insurance) - Posted 7 years ago

“Wouldn't cover tiles that had been blown off roof due to high winds - said it wasn't stormy enough.”

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Posted 7 years ago

“Everything is okay”

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(Car Insurance) - Posted 7 years ago

“Call centre is always 'experiencing a higher than normal volume of calls'. Emails 'we aim to be in touch within 5 working days' never get answered. If your claim is not straightforward and there is a dispute over who is to blame expect to have to do all the running around and phone them every week for a progress report or resolution. I sent a video to them to prove the other driver was at fault. It wasn't until l phoned to check the situation after 6 weeks that they told me 'the other insurance company say they haven't received the copy we sent them. We'll send another'. They are not in the least bit proactive in my experience.”

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Posted 7 years ago

“They were helpful courteous and listened to me”

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Posted 7 years ago

“I have been with Privilege for at least 3 years and have not made a claim. My car (a Mercedes C220) is the same car for the past 3 years and all other aspects of my application is the same. Today, they declined to insure me and gave no reason for the decline. On further investigation, their underwriters and the underwriters of many insurance companies are UK Insurance Ltd. I will trawl for for better companies who do not use UK Insurance Ltd. I am also pursuing UK Insurance Ltd with my lawyer and the Ombudsman for unfair treatment. In America, where I lived for 19 years, a Class Action Law Suit could be mounted. This company needs attention as they are now preventing me from getting any car insurance!!!”

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Posted 7 years ago

“Ok now”

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(Car Insurance) - Posted 7 years ago

“never had any problems with this company”

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(Car Insurance) - Posted 7 years ago

“nothing to add”

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(Car Insurance) - Posted 7 years ago

“Privilege are the best insurance company I delt with in years so I'm very pleased with them and would recommend them to my friends and family”

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(Car Insurance) - Posted 7 years ago

“Thought that the cost of adding an extra driver was to high for only 6 months of cover but had no choice due to my circumstances”

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(Car Insurance) - Posted 7 years ago

“Very easy,had to contact you regarding my home insurance,sorted.I don’t live in Romford thank you”

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(Car Insurance) - Posted 7 years ago

“When I Insur my car I couldn’t tell you what’s my exact no claim bonus, after insured you told me to claim that I have more than 7or 9years better if you could reduce my car insurance next time renewal thanks”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Best value car insurance with right amount of cover for my age group.”

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(Car Insurance) - Posted 7 years ago

“Still paying the premium-car was scrapped at November. Nobody can explain what is going on with my case.Not my fault but I've lost all(!)years of my NCB.Waiting o the phone over 40min twice ,then they are ignore me.My solicitor is talking to them now.”

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(Car Insurance) - Posted 7 years ago

“Very easy to use”

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(Car Insurance) - Posted 7 years ago

“I'm so happy with you And I hope to everyone be with you”

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(Car Insurance) - Posted 7 years ago

“Cant say much about them really I pay the money and im insured. Was easy.”

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(Car Insurance) - Posted 7 years ago

Privilege is rated 3.8 based on 595 reviews