“Found this company through the Go Compare website when I changed my vehicle, was really happy with the price they quoted for all the cover I required. It was really easy and simple to move to this insurer more than happy to recommend.”
“They rejected a claim for my Garage at my home, firstly they said it was because the foundations were not as deep as the house and when I questioned this, telling them that they were in fact deeper, they had a re-think and said that it was because it was not attached to the House.
I asked if this was normal and they said yes, all house building insurance are the same.
I called the Financial Services Ombudsman and they said that was complete nonsense and they even offered to contact Privilege.
When I phoned Privilege back and told them what the FSO had told me, they had a sudden change of heart and set up a claim.
I found them to be less than honest and tried to dissuade me from making a claim. You buy cheap and you truly get a cheap service from these people.”
“Call centre is always 'experiencing a higher than normal volume of calls'.
Emails 'we aim to be in touch within 5 working days' never get answered.
If your claim is not straightforward and there is a dispute over who is to blame expect to have to do all the running around and phone them every week for a progress report or resolution. I sent a video to them to prove the other driver was at fault. It wasn't until l phoned to check the situation after 6 weeks that they told me 'the other insurance company say they haven't received the copy we sent them. We'll send another'. They are not in the least bit proactive in my experience.”
“I have been with Privilege for at least 3 years and have not made a claim. My car (a Mercedes C220) is the same car for the past 3 years and all other aspects of my application is the same.
Today, they declined to insure me and gave no reason for the decline.
On further investigation, their underwriters and the underwriters of many insurance companies are UK Insurance Ltd.
I will trawl for for better companies who do not use UK Insurance Ltd.
I am also pursuing UK Insurance Ltd with my lawyer and the Ombudsman for unfair treatment.
In America, where I lived for 19 years, a Class Action Law Suit could be mounted.
This company needs attention as they are now preventing me from getting any car insurance!!!”
“When I Insur my car I couldn’t tell you what’s my exact no claim bonus, after insured you told me to claim that I have more than 7or 9years better if you could reduce my car insurance next time renewal thanks”
“Still paying the premium-car was scrapped at November. Nobody can explain what is going on with my case.Not my fault but I've lost all(!)years of my NCB.Waiting o the phone over 40min twice ,then they are ignore me.My solicitor is talking to them now.”
