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Prudential Reviews

1.3 Rating 206 Reviews
8 %
of reviewers recommend Prudential
Company Reviews Questions Metrics
1.3
Based on 206 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
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Anonymous
Anonymous  // 01/01/2019
Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Daniel Lau
Unverified Reviewer
“Jaya @ Customer Service (Damansara Intan branch) a role model for excellent customer service with a smile.”
Helpful Report
Posted 1 week ago
Anonymous
Unverified Reviewer
“I was served by Mr. Naseer Khan at Prudential, Marine One. He was knowledgeable of the product, able to explain clearly and was very patient whenever I have any questions. With his help I am able to decide and select the policy that meets my objective. Well done and excellent customer service!”
Helpful Report
Posted 3 months ago
Donna
Verified Reviewer
“I have called Prudential three times in this week. I’ve gotten wrong information. Been hung up on after a long wait and still have not received documents in my email. I am so disgusted. I want to surrender my life insurance policy with them.”
Helpful Report
Posted 3 months ago
DM
Unverified Reviewer
“Exceptional care and communication throughout by Lynn and team, thank you for all your help and support.”
Helpful Report
Posted 2 years ago
Michael Swain
Unverified Reviewer
“with help of EdwardJardine my pru advisor,he helped me with good advice for the future of my pension,he also said my money would be with me in 4 weeks it was bang on time.made me feel very comfortable chatting to me,and gave me excellent advice,.i have always had good experience with prudential.they are the best and get 5 stars from me.”
Helpful Report
Posted 4 years ago
John
Verified Buyer
“Had problems with previous insurers getting cover very near to river rib”
Helpful Report
(Home Insurance) - Posted 7 years ago
Anonymous
Verified Buyer
“Helpful and friendly”
Helpful Report
(Home Insurance) - Posted 7 years ago
Dennis
Verified Buyer
“I have used this company before and always they was good if you have to make a claim”
Helpful Report
(Home Insurance) - Posted 8 years ago
Darren
Verified Buyer
“Very happy”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Had leak in roof on a Bank Holiday Monday late evening after arrival back from holiday. Rang company & they promised to sort it. Plumber sent that evening & sorted problem. Well pleased with service.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Paul
Verified Buyer
“Happy with the company and price paid.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Tracie
Verified Buyer
“Great policy from a top insurance provider at a great price. Hope you can match it next year.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Christopher
Verified Buyer
“This policy is quite easy to read and understand. There are some features which do not exist with other policies at anything like the same cost e.g. underground drainage pipes and sewers serving my house. So ,I am very pleased.”
Helpful Report
(Home Insurance) - Posted 8 years ago
Geoffrey
Verified Buyer
“Satisfactory,but have no claim.”
Helpful Report
(Home Insurance) - Posted 9 years ago
David
Verified Buyer
“The whole process went smoothly and saved us a lot of money.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Stella
Verified Buyer
“Called out Home Assist and were very helpful - solved problem.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Don
Unverified Reviewer
“While their investment returns are pretty average, their customer service is far below. I closed out an account to make money available for another investor, the customer service couldn't send the money direct deposit to the bank. It has to be by check because they couldn't verify the bank via phone call. Hmm. Others can. It is now over a week, still no check and I don't know if they have mailed it or USPS has lost it.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Reviewer
“Contacting prudential is a nightmare I’m sick of trying to ring and get to someone to speak to and putting the phone down after at least 30 minutes. The email address on the recent letter will not allow me to send emails”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“As a beneficiary on a life insurance policy, made the claim in April everything was excepted April 4, was told it would take 15 to 20 business days. Still no direct deposit. When my husbands mother passed it only took MetLife 5 days! I am glad that my own life insurance is not with Prudential! However will be checking with my own life insurance company to find out what the turn around time will be when I pass. Unacceptable, looks like they want to keep your money as long as possible. However the customer service people are friendly and helpful…..It’s the accounting people who need to get there $hit together! Find life insurance with another company, and before you purchase ASK what the turn around time is for your family!”
Helpful Report
Posted 4 days ago
Anonymous
Verified Reviewer
“Trying to track a pension I had with them which is unbelievably difficult Many phone calls and letters but getting nowhere I’ve had the phone put down on me when trying to explain the problem Worst company I’ve ever had to deal with. Also you cannot email them although on their letters there is an email address”
Helpful Report
Posted 5 days ago
Prudential is rated 1.3 based on 206 reviews
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