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Quoteline Direct Reviews

2.8 Rating 241 Reviews

45 %

of reviewers recommend Quoteline Direct

Company Reviews

2.8

Based on 241 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying to call this company to see about document verification for nearly 2 days 1st time 48 mins , 37 mins 22 mins. I am lucky that I can use a Computer and appreciate that a lot of Folk rely on Verbal communication, if this is the case, avoid this Company, like the Coronavirus.”

Posted 4 years ago

“Quoteline sent a letter *AFTER the 14 day cooling off period* wanting another £246.74. 1 & 1/2 full working days have been spent trying to sort this out, Quoteline will not admit they are wrong. Had insurance for the last 3 years with different companies, not a problem. Nothing has changed ! FCA don't give a dam, The true underwriter Premier PICL don't give a dam. Quoteline direct will find some way to extract / demand more money in one way or another.”

Posted 4 years ago

“Terrible - don't buy from these robbers. After being a loyal customer for about the last 8 years, I have just been told that they will charge me £50 just to cancel a policy that I no longer need. Beware that if you buy from this company they will probably charge you to leave them!! What a rip off. Needless to say I will never be buying insurance from them again. AVOID!”

Posted 4 years ago

“Very disappointed it was cheaper than other insurances but there was a reason for it they will try to find other ways to get more money from you after you bought the insurance.”

(Van Insurance) - Posted 4 years ago

“Worst company I have ever dealt with. Stay well clear of them and use a professional and reputable company even if you pay a little more. They take your money but don't produce your policy. I had to take legal advice in the end and finally cancelled and went elsewhere. Unable to get through to Customer Services without a 40min wait!! Emails not replied to. Just continuous stress. I certainly would not recommend this company!”

Posted 4 years ago

“Sold motorcycle one month after taking out insurance (28 days)phoned them to notify them,they charged me £60.60 as I had it on monthly, the insurance for the year was £76 ,I had paid three payments,what a rip off,next time I will pay in full for the year,be warned,read the small print before taking out insurance.”

(Car Insurance) - Posted 4 years ago

“What a nightmare of a company !! Had (or thought I had) insurance with them, then they claimed they couldn't validate my address - this despite sending them proof of address !! they eventually cancelled my insurance, I had to 'huff and puff' to get the remainder of my premium back from them. Personally, I wouldn't deal with them again.”

(Van Insurance) - Posted 4 years ago

“Your cheapest quote was 80% higher than my current insurers !”

(Home Insurance) - Posted 4 years ago

“£50 admin fee to process a change of address - absolute joke!! I won’t be recommending or renewing, that’s for sure!!”

(Car Insurance) - Posted 4 years ago

“Price for renew could have been better but they are easier to deal with”

Posted 4 years ago

“I received excellent service from Quoteline, both prior (email, post and phone calls) to renewing and when receiving documents afterwards. The quote was competitive in terms of price and covered my needs. Thank you.”

Posted 4 years ago

“Good to use, all outcomes for me have always been very good”

Posted 4 years ago

“always agood experience”

Posted 4 years ago

“Very helpful and efficient,”

Posted 4 years ago

“They promised to send Policy etc by post within 5 days. Not received after 3 weeks so have chased twice but they have not responded”

Posted 4 years ago

“Terrible service received. Policy wasn’t how I filled it out to be online even though it was done numerous times the same with the same cost each time. After purchasing was told the policy was different (they knew exactly) and to amend it would cost more than double the original quote. Do not touch this company they are a total scam. Reporting them to the federal trade commission.”

Posted 4 years ago

“the only fault I have is I received a letter advising renewal of my policy but I had not received the quote. I phoned and it was sent by email. when your company called me back to renew the gentleman was very helpful and discussed my policy before I renewed. very happy with outcome.”

Posted 4 years ago

“Very helpful and perlight .thank you.”

Posted 4 years ago

“Process was quick and efficient the staff where polite and helpfull”

Posted 5 years ago

“Call was answered quickly, explanations all the way through conversation, no pressure to purchase insurance. Easy to understand questions.”

Posted 5 years ago

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Quoteline Direct is rated 2.8 based on 241 reviews