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Quoteline Direct Reviews

2.8 Rating 241 Reviews

45 %

of reviewers recommend Quoteline Direct

Company Reviews

2.8

Based on 241 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took out insurance on my car with Quoteline Direct. Everything was well. I never missed a payment and was never late. I had no reason to call the as my driving throughout the year was good with no accidents mishaps or claims. I have cancer and I live in Pembrokeshire. I had an appointment at a Cancer Centre in Cardiff to start radiotherapy. When I called to get a quote to put my partner on my policy for one day to help with the driving, who has a clean license and 5 years No claims I was quoted over £100. I found alternative transport. Because of this when you came to renewal I decided to check out the Internet. I found a better offer that gave me more cover at less cost. I informed Quoteline detect I was not renewing and said I would consider them again. I was saved an email of confirmation. Then more emails saying I had not paid the renewal and threatening to cancel the policy I had not renewed. Then letters and email from Close Brothers ltd for missing instalments. I tried to call Quoteline and after waiting on hold for an hour the automated system ended the call twice. I emailed the attaching a copy of the email from them, showing the confirmation of me not renewing with them and asking them to sort it out and confirm this by email to as this will be effecting my credit. Up to now I have had no reply. Thank god I never needed to make a claim with Quoteline Direct, what a shambles. They have still not sorted this out and I don’t need this stress in my condition.”

Posted 3 years ago

“Having had my car insurance with this company for a year, they wrote to me three weeks before my renewal date to tell me that they would take the new premium (60%increase on last year) from my account up to 7 days before renewal date. I didn't recall giving them permission to automatically renew, but when I checked back it was hidden in the small print of my policy. Had it not been for Covid 19, I would have been away on holiday, not seen the letter until my return and the money could been debited from my account before I had the chance to do anything about it. Morally reprehensible, my advice would be not to use this company at all. These companies should be subjected to much tighter regulations.”

Posted 3 years ago

“I took out car insurance with quoteline direct on 15th March and a few days later was put into shielding until july. As I was not driving and my car had not been out of the garage I decided to cancel insurance as I am still shielding until covid is in a better state. I paid £307 and will get less than half back and have to wait 8 weeks for refund. I feel I have just lost a lot of money.If only we had known about covid 19 sooner my car would have been off the road. I would not use this company again.”

Posted 3 years ago

“THE WORST INSURANCE COMPANY IVE EVER BEEN WITH AVOID AT ALL COSTS.”

Posted 3 years ago

“I received a very expensive quote for renewal of home insurance. I phoned to check it and was told they could discount it by £15. I said I was going to shop around, but would phone back if I wanted to renew. From £187.50, I found the same policy for £114 elsewhere. A week later, imagine my annoyance to find that the £187.50 had been taken from my bank without my authorisation, the joke was they hadn’t even deducted the £15. The original quote said to inform if I wanted to renew, I did not do this. I consider it to be sharp practice to just take this amount of money. When I informed them that I would never deal with them again, the really arrogant gentlemen said "I shan’t lose any sleep over it" I would not recommend this company at all. I have since had the money refunded.”

Posted 3 years ago

“A very poor company want to try and log everything as a claim eaven when you want to know some information on your policy worst company I have ever got my insurance with my advice is stay clear and avoid if you can”

(Car Insurance) - Posted 3 years ago

“Could not see my policies then tried to cancel within the cooling period, no joy email after email phone call after phone call. Then I get a email saying policy being cancelled and I owe them £131 for what ? I never wanted to continue the policy, absolutely no idea about law and now I call and get through immediately after they’ve gone beyond my cooling period. Absolute scammers”

Posted 3 years ago

“As good as it gets.”

(Van Insurance) - Posted 3 years ago

“Been with these for a few years never had a problem 😀😁”

Posted 3 years ago

“I would highly recommend quote line 110%”

(Van Insurance) - Posted 3 years ago

“Wouldn’t recommend, if you cancel policy or change vehicle the charges are very costly.”

(Van Insurance) - Posted 3 years ago

“No I found it very”

(Car Insurance) - Posted 4 years ago

“Just a bad company. All the other bad reviews are correct. Please if you have to just pay more money and get someone else to insure your vehicle.”

Posted 4 years ago

“Cancelled policy within 3 days of taking it out. Policy not due to commence for another week. Within the 7 days cooling off period... got charged £50. Theives. AVOID THIS COMPANY.”

Posted 4 years ago

“Don't use,absolutely dreadful. Have nothing good to say about them. Waiting to catch you out. Dreadful”

Posted 4 years ago

“Very pleased with service”

(Car Insurance) - Posted 4 years ago

“DO NOT USE shocking company they only answer phone when asking for a quote then selling the insurance, they won’t answer phone I have contacted the OMBUDSMAN about this company”

Posted 4 years ago

“Shocking company shut it down do not use I insured my car £197.99 then they keep wanting more information and are threatening to take more money I have cancelled my card and will re insure my car SHOCKING company DO NOT USE”

Posted 4 years ago

“Happy with what cover received”

(Car Insurance) - Posted 4 years ago

“This company should be closed down. From the moment I became a customer I've had problem after problem with this company. Its incredibly distressing use their services as you cant get through to them. I have been on the phone for over an hour and when someone does answer they pass me over to an automated recording again. When staff do come on they are helpful, but the company itself fails in all areas.”

Posted 4 years ago

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Quoteline Direct is rated 2.8 based on 241 reviews