Name: Quoteline Direct
Rating: 2.82

“Impossible to get hold of. They are quick to take your premium but will not respond to ph9ne calls or emails when you want to cancel. FIVE hours on the phone and 4 separate emails over the space of a week, still no response. Bloody awful - avoid like Covid.”

Helpful Report

Posted 2 years ago

“Phoned numerous times during working hours and got recorded message saying they were closed but message went on to say they are open till 7pm 3 hours later than I was calling, got same thing on complaints number, website says try our live chat service, but they don't have one. Sent email to complaints dept, never got a reply. All this was because I simply wanted to change the car on my policy. When I did finally get hold of a very indifferent person the following day I immediately cancelled my policy, they didn't seem to care. My advice would be, even if they are the cheapest quote you get, avoid at all costs.”

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Posted 2 years ago

“DO NOT USE THIS COMPANY they are the worst ive ever used ive been insuring cars and vans for 35 years and never had this problem I set up a policy to start 3 weeks later as i still had insurance of my old insurance company but 3 days later they wanted my no claims i explaind my policy doesnt start for another 2 plus weeks and my old insureres will send me no claims when that expires but thet took money from my account and 2 weeks later when i received my no claims they cancelled my insurance demanding £147 cancellation fee .i contacted them and explained the situation but said im to late and threatened me with court action .i tried ringing them 5 or 6 times and was put on hold for 46 mins then cut of scamming horrible company things are hard at the moment and these people make our lives worse i even heard someone in the background on another call saying leave the phone on the hook he will soon get board and put the phone down”

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Posted 2 years ago

“Thieves. Cowboys and scammers. I echo what everyone else says. Not answering phone. Not giving refunds. No answer to emails. Sending texts for National insurance number. Driving licence. Copy of utility bill. All to be uploaded to a portal. My policy hadn’t started so I cancelled it immediately. Only for them not to return my annual premium. Water an hour a day for a week trying to get in contact. Rubbish. Scammers I contacted by phone and email. Was ignored.”

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Posted 2 years ago

“Watch out. There is a cancellation fee. They like to stick it to customers. Stick with a known company. Not these cowboys. For god sake they triple a quote. And if you leave in mid year they’ll stick you with a cancellation fee and all sorts. Hopefully they won’t last.”

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Posted 2 years ago

“Where do i start,doubling the premium when you finally get to speak to someone.Trying to use there website which is designed to make life as difficult as possible for you & looks like a 10 year old has developed it. Customer service agents who are not interested in dealing with any problems or complaints, a fee of £50 to cancel the policy & upto 60 days for a refund !.These crooks should be on watchdog absolute shambles of a company”

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Posted 2 years ago

“I have used Quoteline Direct before for various policies and had no problem with them. That was until yesterday. I purchased a new vehicle so had to update existing policy with them. After an hour and a half trying to get through on phone, they informed me that my premium had more than doubled and if I wanted to leave I would have to face charges! On this occasion I have no other option other than staying with them but I feel very ripped off and as a result I shall be taking my custom elsewhere in future and shall not be recommending them to friends & family as I once would have. Quoteline Direct do yourselves a favour, reward loyal customers with FAIR premiums not RIP OFF ones!,”

Helpful Report

Posted 2 years ago

“I have used Quoteline Direct before for various policies and had no problem with them. That was until yesterday. I purchased a new vehicle so had to update existing policy with them. After an hour and a half trying to get through on phone, they informed me that my premium had more than doubled and if I wanted to leave I would have to face charges! On this occasion I have no other option other than staying with them but I feel very ripped off and as a result I shall be taking my custom elsewhere in future and shall not be recommending them to friends & family as I once would have. Quoteline Direct do yourselves a favour, reward loyal customers with FAIR premiums not RIP OFF ones!,”

Helpful Report

Posted 2 years ago

“when it comes to renew they charge twice as much and then charge you if you cancel... absolute joke”

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Posted 2 years ago

“Cancelled my insurance without reviewing documents that they requested. This company has hundreds of complaints against them for malpractise and dodgy ethics. They come up as one of the cheapest insurance companies on most of the compare websites, then you start receiving emails to upload all kinds of documents, V5C, Proof of SORN, proof of previous insurance, proof of tax, explanations for XYZ and you can't upload onto their platform as the platform doesn't work. They then ask you to send them via email and they don't respond. I paid 12 months upfront and they have just cancelled my van policy after 4 weeks.”

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Posted 2 years ago

“Don't assume the cheapest price on comparison websites is the best. Wished I never used them, steer well clear”

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Posted 2 years ago

“Received an email from this company to say my insurance was being cancelled. Never had the misfortune of hearing their name till now and when I contacted my actual insurer they confirmed that my policy is still very much active and secure. SCAMMERS AND LIARS DO NOT USE”

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Posted 2 years ago

“Never heard of this company when they contacted me to renew my car insurance. Informed me they had taken over my brokers clients their offer of renewal was £200 per month more than my current insurance and the guy on the 'phone informed me they had never heard of Zurich Insurance Appalling service Exorbitant fees. Don't touch them”

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Posted 2 years ago

“JUST CANCELLED MY POLICY AND WAS CHARGED £75 and gave them my card details for a refund of £27, only for them to take that amount out of my account. FRAUD ALERT Will be reporting to the police”

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Posted 2 years ago

“Do not on any account use these hacks, this is a rip off, i feel sorry for customer services i bet they hate their job telling people they have been scammed legally .Its a joke. £75 cancellation fee. The Insurance ombudsman should be hung up in a public place and requested to shut these people down. I will keep posting until this joke of a company is no more. The only good thing to come out of it is i will check all the comments before i buy anything on line again. Hariolos, put that in your legal jargon.”

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Posted 2 years ago

“S/460885 ( WAS THE POLICY NUMBER) Your scamming company gave me over 4 weeks ago,i paid up front ,did as you asked regarding my information, you sent me pdf files that couldn't be opened then a day after you started my insurance you (YOU scamming Scum) sent me a text saying my insurance was going to be terminated due to lack of information????? ,you took over £50 quid for so called cancellation costs & you still have the rest of my money i paid you which you still haven't refunded. You cant be contacted by phone as its takes forever to get through but im guessing you will blame covid. Im going to continue rubbishing your thieving company until i get my money back, Facebook & then twitter. Anyone reading this please dont use this lot ,im now with the post office ( Brilliant) company.... Where is my refund QUOTELINE??????”

Helpful Report

Posted 2 years ago

“S/460885 ( WAS THE POLICY NUMBER) Your scamming company gave me over 4 weeks ago,i paid up front ,did as you asked regarding my information, you sent me pdf files that couldn't be opened then a day after you started my insurance you (YOU scamming Scum) sent me a text saying my insurance was going to be terminated due to lack of information????? ,you took over £50 quid for so called cancellation costs & you still have the rest of my money i paid you which you still haven't refunded. You cant be contacted by phone as its takes forever to get through but im guessing you will blame covid. Im going to continue rubbishing your thieving company until i get my money back, Facebook & then twitter. Anyone reading this please dont use this lot ,im now with the post office ( Brilliant) company.... Where is my refund QUOTELINE??????”

Helpful Report

Posted 2 years ago

“Don't use this company if you are buying through TopCashback. They tempt you with a cashback deal and then don't honor it. We bought two buildings insurance policies from them through TopCashback. One on customer number W 130605E/1 and one on customer number W 130602E/1 No cashback arrived so we contacted TopCashback and they in turn contacted Quoteline Direct. Quoteline Direct have now come back to say they will not be giving cashback on either of them as it is a duplicate claim. They are not the only ones doing this on TopCashback we have had other companies deny a legitimate cashback claim. You are tempted by the cashback only to wait months for it to be declined.”

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Posted 2 years ago

“The Portal is the main method of communication We were told that an email is sent out asking us to log in to the portal No email received and we were then charged for something we didn't need because we did not respond within 7 days Ages on the phone waiting for a customer service rep who ignored the fact that no email was received. How many people look at there Insurance portal everyday to check for messages. Maybe a review of communicating with customers is overdue”


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Quoteline Direct Reviews