Name: Quoteline Direct
Rating: 2.78

“S/460885 ( WAS THE POLICY NUMBER) Your scamming company gave me over 4 weeks ago,i paid up front ,did as you asked regarding my information, you sent me pdf files that couldn't be opened then a day after you started my insurance you (YOU scamming Scum) sent me a text saying my insurance was going to be terminated due to lack of information????? ,you took over £50 quid for so called cancellation costs & you still have the rest of my money i paid you which you still haven't refunded. You cant be contacted by phone as its takes forever to get through but im guessing you will blame covid. Im going to continue rubbishing your thieving company until i get my money back, Facebook & then twitter. Anyone reading this please dont use this lot ,im now with the post office ( Brilliant) company.... Where is my refund QUOTELINE??????”

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Posted 4 years ago

“S/460885 ( WAS THE POLICY NUMBER) Your scamming company gave me over 4 weeks ago,i paid up front ,did as you asked regarding my information, you sent me pdf files that couldn't be opened then a day after you started my insurance you (YOU scamming Scum) sent me a text saying my insurance was going to be terminated due to lack of information????? ,you took over £50 quid for so called cancellation costs & you still have the rest of my money i paid you which you still haven't refunded. You cant be contacted by phone as its takes forever to get through but im guessing you will blame covid. Im going to continue rubbishing your thieving company until i get my money back, Facebook & then twitter. Anyone reading this please dont use this lot ,im now with the post office ( Brilliant) company.... Where is my refund QUOTELINE??????”

Helpful Report

Posted 4 years ago

“Don't use this company if you are buying through TopCashback. They tempt you with a cashback deal and then don't honor it. We bought two buildings insurance policies from them through TopCashback. One on customer number W 130605E/1 and one on customer number W 130602E/1 No cashback arrived so we contacted TopCashback and they in turn contacted Quoteline Direct. Quoteline Direct have now come back to say they will not be giving cashback on either of them as it is a duplicate claim. They are not the only ones doing this on TopCashback we have had other companies deny a legitimate cashback claim. You are tempted by the cashback only to wait months for it to be declined.”

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Posted 4 years ago

“The Portal is the main method of communication We were told that an email is sent out asking us to log in to the portal No email received and we were then charged for something we didn't need because we did not respond within 7 days Ages on the phone waiting for a customer service rep who ignored the fact that no email was received. How many people look at there Insurance portal everyday to check for messages. Maybe a review of communicating with customers is overdue”

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Posted 4 years ago

“Just over priced”

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(Van Insurance) - Posted 4 years ago

“Very expensive.”

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(Car Insurance) - Posted 4 years ago

“Constantly threatening to cancel my policy have gave them every detail they required but still not enough .constantly wanting more money”

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Posted 4 years ago

“Do not use this company they will rip you off!! They charged me £75 to cancel my policy when I sold my van. Customer service appalling.”

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Posted 4 years ago

“Total rip-off! Cheapest on the comparison website, then they increase your premium once you have signed up. When you call to cancel they charge £50 for the privilege. Do not use them.”

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Posted 4 years ago

“This company is a absolute joke, constantly trying to get more money out of you. Avoid Quoteline direct and close brothers at all costs. I would go as far to say this lot are a bunch of scammers..........”

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Posted 4 years ago

“Very poor customer service. Missed one payment and 1 week later Close Brothers have cancelled the policy. Quote line blame close brothers and close brothers ignore all correspondence. I feel Quoteline should have more involvement as they are the people arranging and recommending Close Brothers. Between the two they couldn’t run a bath. Avoid at all costs!!!”

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Posted 4 years ago

“Oll good thanks”

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(Van Insurance) - Posted 4 years ago

“Always friendly and willing to solve queries”

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Posted 4 years ago

“Found the operator very helpful.”

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(Van Insurance) - Posted 4 years ago

“I've had a bereavement recently, I took a person off my insurance, but they decided to leave the policy the same and carry on charging me the same .”

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(Van Insurance) - Posted 4 years ago

“Disgraceful company. I cancelled my home policy in October as I was moving, no problem all closed over the phone. Now I am getting emails from them to say I own £53 cancellation fee, even though no one mentioned this when I was closing my policy. Utter rip off merchants, avoid at all costs”

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Posted 4 years ago

“Very happy with the service highly recommend to all my friends and family”

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(Van Insurance) - Posted 4 years ago

“Easy to use System, saved me money and valuable time.”

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(Car Insurance) - Posted 4 years ago

“Been with the company for four years, So I shopped around for a better quote, found one at a 3rd of the price now quote line won't send a copy of 4 years of claims discount. such a sad way to end a business account as this will be what a take from the company.”

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Posted 4 years ago

“Terrible experience with quote line direct, they’re just a bunch of gangsters! Had me over for a lot of money then cancelled my policy and charged me! Very bad company, with church hill now! No problems at all!”

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(Van Insurance) - Posted 4 years ago

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Quoteline Direct Reviews