Quoteline Direct Reviews

Name: Quoteline Direct
Rating: 2.76

2.8 Rating 249 Reviews

43 %

of reviewers recommend Quoteline Direct

Company Reviews

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Metrics

2.8

Based on 249 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Quoteline Direct 1 star review on 21st February 2026

Penelope Evans

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“always agood experience”

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Posted 7 years ago

“Very helpful and efficient,”

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Posted 7 years ago

“They promised to send Policy etc by post within 5 days. Not received after 3 weeks so have chased twice but they have not responded”

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Posted 7 years ago

“Terrible service received. Policy wasn’t how I filled it out to be online even though it was done numerous times the same with the same cost each time. After purchasing was told the policy was different (they knew exactly) and to amend it would cost more than double the original quote. Do not touch this company they are a total scam. Reporting them to the federal trade commission.”

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Posted 7 years ago

“the only fault I have is I received a letter advising renewal of my policy but I had not received the quote. I phoned and it was sent by email. when your company called me back to renew the gentleman was very helpful and discussed my policy before I renewed. very happy with outcome.”

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Posted 7 years ago

“Very helpful and perlight .thank you.”

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Posted 7 years ago

“Process was quick and efficient the staff where polite and helpfull”

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Posted 7 years ago

“Call was answered quickly, explanations all the way through conversation, no pressure to purchase insurance. Easy to understand questions.”

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Posted 7 years ago

“Extremely helpful person on the telephone but several calls after I had in fact already renewed my policy. A little annoying.”

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Posted 7 years ago

“Efficient and helpful.”

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Posted 7 years ago

“Clear and informative, sensible prices for comprehensive cover, very pleasant and competent sales and renewals staff 😊”

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Posted 7 years ago

“Very quick and professionally renewal process but two and a half days on I still haven't received my renewal emails and my old policy has run out so I've got no cover note”

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Posted 7 years ago

“Was contacted via letter then phone 7days apart in my renewal period (14 days prior to renewal) the letter was self explanatory but the phone call was odd and rude with the guy talking absolute tosh and saying "do you want me to cancel it then or what" when all I had said was I haven't decided if I'm going with the renewal yet. If I had more time to shop around after this call I would have left but unfortunately I've let it renew. Next year though I'm off . Not very polite and not a lot of customer knowledge, leaves me wondering what they would be like in the event of a claim if this is how they treat their existing customers at the renewal stage.”

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Posted 7 years ago

“Very straight forward and helpful staff.”

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Posted 7 years ago

“Simple online process to obtain a quote and to obtain suitable cover for our second home. Very good cover and value for money.”

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Posted 7 years ago

“Great service as usual. Only problem was with breakdown dept. Vehicle broke down. Phoned quoteline for number to call. Checked with operator that the insurance Was in place confirmed yes. Rang breakdown informed me no insurance in place. Rang quote back they confirmed again. Some glitch somewhere but made the ecperience frustrating”

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Posted 7 years ago

“Excellent customer service, promised to call me back regards new policy and did. Very, very helpful when setting up new policy, good quote, set up immediately!! Would recommend to others”

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Posted 7 years ago

“Nice work”

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Posted 7 years ago

“Excellent. Reasonably priced and very efficient when I have had to use them in the past. Excellent company.”

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Posted 7 years ago

“Always competitive in price, very helpful with the appropriate choice for age of car etc. Excellent all round serice. Been with them a few years now and expect to do so in the future.”

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Posted 7 years ago

Quoteline Direct is rated 2.8 based on 249 reviews