RAC Insurance Reviews

2.2 Rating 1,188 Reviews
30 %
of reviewers recommend RAC Insurance
2.2
Based on 1,188 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.4 out of 5
Cancellations & Refunds
Cancellation Process
Difficult

Write Your review

Tell us how RAC Insurance made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
RAC Insurance 1 star review on 1st December 2023
John
RAC Insurance 1 star review on 23rd December 2022
Marie Robinson
RAC Insurance 1 star review on 23rd December 2022
Marie Robinson
RAC Insurance 1 star review on 27th September 2022
Marie Medor
Anonymous
Anonymous  // 01/01/2019
Good at the beginning but poor follow-up. I discussed the possibility of making a claim when a large tree branch fell on the car. The discussion was not with the RAC, I was passed on to someone else, presumably the representative of the underwriter. When I was told that I would have to accept the blame for the accident, because there was no-one else to claim from, I decided not to pursue the claim. I subsequently found that an at-fault claim had been recorded on my insurance record, despite the fact that I was not in the car at the time and that no claim was actually made. I discussed this with an RAC representative who promised to get the record corrected and let me know when this had been done. When nothing had happened after several weeks, I wrote to the RAC asking for this to be corrected but I have still received neither acknowledgement nor reply after more than 3 weeks.
Helpful Report
(Car Insurance) - Posted 8 years ago
I was very disappointed I never received my full 9+ YEARS no claims
Helpful Report
(Car Insurance) - Posted 8 years ago
The policy was fine until I changed my car. I bought an older car with a much smaller engine and in a lower insurance group. RAC put my premiums up and also charged £30 for admin.
Helpful Report
(Car Insurance) - Posted 8 years ago
RAC are just a broker it seems. Premier Claims who are the underwriters I have found to be very unprofessional, bad communicators and very slow at dealing with my claim.
Helpful Report
(Car Insurance) - Posted 8 years ago
RAC like most Insurance companies are keen to earn your business. Their website while easy means that your attention is grabbed by the bright colours but your simply and insect approaching a web of horrors. If you miss a payment by one day they allow no grace period and charge you an additional monthly premium, this can occur in the same banking day, so that if your paycheque clear but they tried to debit in the am but could not get payment till after 1600 the same day, your still left with a surcharge. Gone also are the wallet ID cards which were handy in an emergency. RAC also won't want you to know that when I wanted to change more cover from Comprehensive to Liability only, they wanted to increase my total yearly commitment of 280.00 to over £700 pounds. A bizarre amount having never had an accident or violation or any penalty points. Overall RAC provides basic insurance, but don't be fooled by the glossy outlook as there is none.
Helpful Report
(Car Insurance) - Posted 8 years ago
Was very disappointed indeed that after paying for the whole years insurance on my 125 bike and riding for only 4 months before passing my test and selling bike.....I called to cancel my insurance immediately on selling bike then WAS ASTOUNDED THAT instead of a partial refund for the 8 months remaining insurance I WAS ACTUALLY CHARGED ALMOST £20 EXTRA FOR CANCELLATION FEES.....DISGUSTING.!!!!
Helpful Report
(Motorbike Insurance) - Posted 8 years ago
Had to cancel the policy because they were unable to provide cover for use of the car for volunteer community car service. This is usually covered on regular, private car insurance. Most disappointing from a major insurance provider.
Helpful Report
(Car Insurance) - Posted 9 years ago
its ok but better with the AA.
Helpful Report
(Car Insurance) - Posted 9 years ago
Poor for cover - tried adding my 23 year old son t policy for weekend but this company would not insure..........also had to add business insurance to my policy and compared to other companies this cost a fortune!!!!!!!!!! will not be staying with them when my policy ends.
Helpful Report
(Car Insurance) - Posted 9 years ago
I did not get my documents on time.
Helpful Report
(Car Insurance) - Posted 9 years ago
i want to review my car insurance policy.
Helpful Report
(Car Insurance) - Posted 9 years ago
My policy said this covers both me in my own car and others but turns out it didn't. They where not particularly helpful and told me to phone the AA instead.
Helpful Report
(Car Insurance) - Posted 9 years ago
Charged £25 for changing my address.
Helpful Report
(Car Insurance) - Posted 9 years ago
RAC Insurance is rated 2.2 based on 1,188 reviews