Sainsburys Bank Reviews

Name: Sainsburys Bank
Rating: 1.78

1.8 Rating 388 Reviews

18 %

of reviewers recommend Sainsburys Bank

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1.8

Based on 388 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Forgot/ lost my password and after so many attempts we got locked out. This is not an issue as its the correct thing to do. BUT tried to reset and because they did not have my email address, I had to call them. Well this is why I can only give 1 star. Their customer service is non existent. Held on for 30 mins only to be told after giving lots of personal info, that I had given one wrong answer re a debt card? All I wanted to do was pay the bill before they added more onto it. I have written to their customer complaints dept. Not holding my breath. Anyway we will be cancelling soon. We have been with Sainsbury's bank for 15 years and all has been ok but then this was our first experience of their customer service!!”

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Posted 2 years ago

“On hold for almost 2 hours and then when I got through they cut me off because it wasn't the right dept! Have lost my business for good.”

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Posted 2 years ago

“Cant remember my username after a period of illness, the reset doesnt work, now account locked, trying to get through on phone lines is a nightmare, after 30 minutes of waiting they say they have to post out a security number before I am allowed to access my account. I ask them to email it or ask me as many security questions as possible they say, "this is not our procedure". This is totally ridiculous and I will close all my accounts as soon as I can. Awful service awful bank. Never again. Avoid - absolute nightmare.”

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Posted 2 years ago

“Had to give 1 star its not possibble to give a minus star. I 'm 73 in all my years of using a bank I have never had such an appauling experiance as I have with this lot. 1 Dont answer there phone 2 Dont listen 3 Dont reply to phone calls or E-Mails 4 Dont Investigate compaints To conclude AVOID AT ALL COSTS”

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Posted 2 years ago

“I had a problem with my online banking for my credit card - probably due to user error! It takes a long time to get through to someone on the phone but preserve! I spoke to William who could not have been more helpful or patient. Absolutely excellent customer service - thank you!”

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Posted 2 years ago

“Only gave one star as no star option is not available. Hopeless waste of time trying to log into my credit card account to check why I have been charged for a late payment although I know my balance is zero. Going paperless with them was a big mistake. Would close my account but can't get into the damn account to do that so will not be using my Sainsbury's credit card ever again. Wish the expiry date was sooner for peace of mind.”

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Posted 2 years ago

“I dont know why there is always a problem but never been able to log in to my credit card statement without getting error messages and doing it again and sometimes even three times. Today I tried to change my PIN and having got the ok I tried to log in only to get the error message. Changed it again and got the ok and then the error message. I have spent all morning trying to get into my statement and in the end, 40 minutes on the phone to no avail other than to find my 0% interest period ended last year so I have now got interest! Am going to pay the whole thing off now and cut the card up! Website sends you round and round in circles - not enough staff to deal with the issues the glitches on the App and website seem to suffer from.”

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Posted 2 years ago

“Not able to communicate effectively. No online mortgage website just telepuone number. I tried to contact with them today twice. I held the line twice for 40 mins then I was promised that someone call me back. No one returned my call, very poor service”

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Posted 2 years ago

“Terrible! Trying to make automated telephone payment but it doesn't recognise the amount i'm entering. On hold 47 mins so far for customer services. Useless.. avoid”

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Posted 2 years ago

“They refused to block a potential fraudulent claim yet if I spend say over £20 I have to jump through many hoops. Customer service boasted even if i closed my account they would let payments go through.”

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Posted 2 years ago

“Easy to use app”

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Posted 2 years ago

“I had an ok experience until my settlement. I asked for a settlement 11 months into my 18 month car loan as I could afford to pay it off. After waiting on hold for an hour the agent disconnected as soon a I got through. After another 2 attempts and a combined hold time of around 3 hours I finally got through to somebody. They gave me a settlement figure of £5,273,17 for a loan that had £6,080 left - seems fair. I then had the instructions sent to my account and transferred the sum to my account. The wording was “all you have to do is transfer £5,273,17 to X account and the account will be closed, this includes your next direct debit payment. 2 days later, with my account still open, I messaged them and got a response 4 days later that said “the settlement agreement generated was incorrect and you still need to pay your next direct debit payment of £890. I was furious. I called an agent who said this was correct but could not give me a reason why. I then spoke to a team leader who said this information was wrong, the settlement was correct and bluntly stated that I will not have to pay my direct debit as it was a technological fault and the system hadn’t caught up. She then said she was going to raise a formal complaint and pass me through to customer service to get more assistance. I was then transferred through to Ben, who had no idea id spoke to another agent. I repeated what the team leader has said and Ben then stated she was wrong, the settlement was incorrect and I still need to pay the direct debit. HOW CAN 5 DIFFERENT PEOPLE ALL BE ON A DIFFERENT PAGE!? Ben then said they are doing an internal review that takes 3 days but it could take up to 8 weeks (my direct debit is due in 11 days). He said if they can’t resolve it then I can go to the Financial Ombudsman Service after the 8-week period. The customer service is horrendous and clearly the staff are not being trained well. It’s a disgrace and they’re exploring customers for mild gains.”

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Posted 2 years ago

“Deposit customer of some 15 years. Suddenly,without any prior advice whatsoever direct to me,found online access to my a/c's blocked. On phoning a query ,was advised I had failed security as I was unable to quote a Saveback Card No which I did not hold & never heard of or applied for.,At today still without a/c access or any explanation.No one todate has offered any solution”

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Posted 2 years ago

“Do not trust them, they are very poor at customer service, a nightmare to deal with”

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Posted 2 years ago

“Had unauthorised deductions from our account. Phoned customer service, when I eventually got through they said they would investigate and get back to me within seven to ten days, and block the account - They didn't, and it wasn't. Meantime another unauthorised deduction occurred, phoned Fraud Line took forever to get through. Managed to speak to somebody who promised the account would be blocked and the issue looked into as a matter of urgency. Spent the best part of a day trying to get back in touch to find out what was happening, found out the account still wasn't blocked. Meanwhile nearly £200 has been unlawfully taken from my account. The saga still continues.”

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Posted 2 years ago

“Shocking. Worst customer service ever.”

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Posted 2 years ago

“Worst customer phone service I have ever experienced, keep getting cut off, I have been trying now for 3 days, now been on hold for over 2 hours. I will be changing banks as soon as I can get through.”

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Posted 2 years ago

“I have no problems with sainsburys bank now, I have closed my account and taken my money elswhere. They are not fit to hold a banking licence!!”

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Posted 3 years ago

“Terrible customer service over 1.5 hours holding on the phone, was approved for a new credit card. Card arrived and was activated. Sainsburys bank then blocked the card without any communication at the till when trying to buy an item, embarrassing to say the least, spent over one hour on the phone on hold the lady said its a security check and will phone to conform its you, guess what no return phone call, so travelled home, the following day over 2 hours on the phone for them to say its in a working cue to be looked at and cant give a time frame, lost money going to and back from the shop and hours on the phone - now i have been informed that the pin and card came out to me too fast before they could check all my details, so im in the waiting cue and have lost out on purchasing an expensive sale item - really poor Sainsbury's”

Helpful Report

Posted 3 years ago

“Terrible customer service, was approved for a new credit card. Card arrived and was activated. Sainsburys bank then blocked the card without any communication and when I phoned they said that there is no information available as to why (in breach of their own terms and conditions) but that a team would be in touch. 1 month later and still no update, raised a complaint and they said it will be up to 8 weeks for them to respond!”

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Posted 3 years ago

Sainsburys Bank is rated 1.8 based on 388 reviews