Sheilas’ Wheels Reviews

Name: Sheilas’ Wheels
Rating: 3.47

3.5 Rating 980 Reviews

62 %

of reviewers recommend Sheilas’ Wheels

Company Reviews

Questions

Metrics

3.5

Based on 980 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Sheilas’ Wheels 1 star review on 18th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No communication at claim. No response and tried for 7 days to contact. They hang up after an hour or so on the phone. Terrible company avoid. Worth paying more for a non sexist decent company”

Helpful Report

Posted 2 months ago

“If you value your sanity- do not insure with sheila’s wheels, the worst insurance company that I have ever used. You can never get through to them, even at 8am it’s the same recorded message, “we are experiencing high call volume today’. I have spent between 90 minutes to over 2 hours trying to get someone to answer, over the last year have spent at least 6 hours on the phone either to then be cut off or put through to someone who hasn’t a clue how to answer a simple question, then to be put through to someone else but then put back on hold. In desperation I have now contacted the ombudsman. My no-fault claim has been going on for over a year and have had excuses, lies and total mismanagement. Be at your peril to insure with them.”

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Posted 2 months ago

“Unbelievable after waiting over 2 hrs to find out why my vehicle was not coming up on website and policy number and registration not identified Eventually call taker (off shore) informed this policy had not been migrated to new system !!! Imaging being stopped by Police and telling them this !! Payments still being taken and have details of policy however cannot get on site to cancel automatic renewal I have now Emailed Customer complaints and CEO to advise policy payments will stop on renewal date also how detailed log of calls dates and times have been made Policy also increased by 200 dispute moving to cottage in country Have located two British based insurance companies with uk call centres who have quoted 230 under Shiela’s wheels What a waste of my time and call cost which I will now set to claim back!!! Donut use Sheila’s wheels or Axia and other sister companies !!!”

Helpful Report

Posted 2 months ago

“Tried to ring the quote line, got a machine that told me to go online and if I couldn't find what I was looking for use the chat-bot. I only wanted a confirmation of my no claims bonus. If you can't speak to a human to get a quote what chance would you have if you had an accident. I have used these in the past when they had operators; wouldn't use them today. Sad”

Helpful Report

Posted 2 months ago

“Can not access my account! Not receiving the link! On line chat were no help!”

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Posted 2 months ago

“"Easy to do on line. A cheap quote would use again \u263a\ufe0f"”

Helpful Report

(Home Insurance) - Posted 2 months ago

“"Awful company to deal with. Spend hours waiting on customer service WhatsApp and then cutoff. \r\nYou can\u2019t make changes to your policy online without finalising it through WhatsApp. Might be worth noting that you can\u2019t add an additional driver for a short period. Needs to be done for duration of policy and then cancelled after the required period. Two sets of change charges. I would not recommend these guys to anyone "”

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(Home Insurance) - Posted 2 months ago

“Attitude, contact, customer service is terrible, I would not be using sheilas wheels and would not recommend them3”

Helpful Report

Posted 2 months ago

“13.5 hrs of call time waiting to date and never spoken to soneone in the correct department in claims (as no one can deal with anything unless taking your money). Twice, i spent 3hrs waiting for someone to pick up and then the call cuts at the 3hr mark. They haven't closed a case that i didn't even claim for 10 months ago! Robbed my 17yrs no claims. Putting my insurance through the roof. Emails also send with no reply in months. Literally haven't got anywhere and has sent me to tears many times. AVOID AND RUN WITH YOUR LIFE. The other reviews show it all.”

Helpful Report

Posted 3 months ago

“Have been on hold on both their web chat and my phone for 40 minutes and counting. This because they put the wrong date on my policy when I contacted them earlier to change my details. To change the details took 50 MINUTES. Something has really gone wrong with this company. If any other company is within £20-30 of their renewal fee, go with the other company. I will be next time around.”

Helpful Report

Posted 3 months ago

“My car was insured with Sheila's Wheels for about seven years. I went over to them because they offered a very reasonable premium after I was ripped off by another company who, it turned out, wanted to charge me over £200.00 just for brokerage fees!!! Over the past years my premium stayed very stable, with very small increases. Last year's rate was £314 - this year it's £556!!!!!! I tried to phone Sheila's Wheels. But their phone number is no longer on their website!! I had to search all over the Internet to get it. They used to answer in a very short time, with a most friendly call handler who was pleased to help. This time I got several automated voices; I had to give them my policy number twice and then I was put on hold for 40 minutes listening to inane music with occasional even more inane messages saying things like 'Your call is important to us' and other drivel like that. This is no longer the Sheila's Wheels that I have been dealing with so happily. I suppose that they have been taken over by another company. I am now looking at other companies and I don't think I would ever use them again. They are no longer fit for purpose.”

Helpful Report

Posted 3 months ago

“Just can't get hold of anyone. Shocking company. Didnt answer the phone for hours, live chat is with a computer that can't answer your questions and says to ring! No proper email address. Trying to cancel my auto renewal with no luck. I'm sure they'll contact me when the payment doesn't go thtough”

Helpful Report

Posted 3 months ago

“Nearly 2 hrs waiting for cuwtkmer servicw to asnwer my phone ...expensibe and worst cuato.er sevice i have ever had...”

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Posted 3 months ago

“I’m using two phones trying to cancel my policy. Sunday was 33 minutes with no response. Today using two phones around 10 minutes on both, still no response. They say they’re unusually busy on both days. Still on the phone. They obviously need more staff. I’ve had no apology or communication from this company I’m still holding on after 20 minutes”

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Posted 3 months ago

“I tried to update my payment details today and was in a chat for a total of just under two hours. From finally getting somebody interacting in the chat to actually being able to make a payment it took over 1h. In the end, I was sent a simple link. Appalling customer service.”

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Posted 3 months ago

“Just received home insurance renewal quote. No claims for years and has more than doubled! Price gouging at its worst!”

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Posted 3 months ago

“My car got serious water damage on the third of January. I have made many calls to these people and the service is absolutely atrocious. They doubled my premiums but stuck with them. Huge huge mistake. I have been told my car is getting picked up by there recovery service on 25th January. That’s well over three weeks from accident date. I have made many calls,spent hours on hold and getting absolutely nowhere. The people who answer the calls are not based in this country and tbh don’t give a damn. My claim is obviously still on going. Anyone even thinking about taking a policy out with Sheila’s Wheels please please don’t. They are an absolute disgrace!!!”

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Posted 3 months ago

“f you buy a policy with Sheila’s wheels they will automatically put you on auto renewal. It is almost impossible to cancel this either on line chat or by telephone. No one answering either! My renewal has gone from £750 to £2500 with no claims or convictions this year, obviously I’m not accepting this, but they make it almost impossible to decline! Never again will I insure with these crooks”

Helpful Report

Posted 3 months ago

“Trying to contact this company is a joke I have literally waited 5 hours on one occasion to get put through, only to passed from one dept to another. A hour wait is normal. I have even been in tears,they promised a call back guess what, no call back. I have written emails,no response either. My car accident happened 5 weeks ago and they still haven't settled my claim. Its like banging your head against a brick wall”

Helpful Report

Posted 3 months ago

“It is impossible to contact these people. Their customer service email comes back as no longer in service. Telephone calls give you a long message and they are always ‘experiencing a busy period’. On 3 occasions I have hung up after hanging on for between 45 and 59 minutes.”

Helpful Report

Posted 3 months ago

Sheilas’ Wheels is rated 3.5 based on 980 reviews