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Sheilas’ Wheels Reviews

3.5 Rating 980 Reviews

62 %

of reviewers recommend Sheilas’ Wheels

Company Reviews

3.5

Based on 980 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Sheilas’ Wheels 1 star review on 18th March 2024

Sheilas’ Wheels 1 star review on 23rd January 2024

Sheilas’ Wheels 1 star review on 6th October 2023

Sheilas’ Wheels 1 star review on 25th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sheila’s wheels and ESURE are the same company, however they do not let you know that when you are trawling comparison websites. I wanted to leave ESURE and was lured in with Sheila’s wheels cheap deal, they somehow altered my information differently to what I put in the comparison site and this increased my insurance by nearly £500. I am caught in a bind and can’t leave and they are bleeding me monthly and I cannot leave. They are SCAMMERS! Take your time when on these comparison sites, better to call in than purchase online as they use scrupulous tactics to keep you as a customer. THIEVES!!! After this year I shall sever all ties with this crook company they are awful!!!! Sometimes don’t be fooled by the cheap deal it ends up costing you more.”

Posted 4 years ago

“I rated one star as you cannot give zero - which is the rating this "company" should get. They are super easy when it comes to buying insurance, setting up a dd and taking payments from you. The real "fun" starts when you make a claim. They treat you like an enemy, are impolite, you get transferred from one person to another (IF you manage to get in touch) and every person you talk to only tries to get money from you and NOT HELP you, their complaints procedure is a total mess and the whole team doesn't know what they are doing there and how to treat customers (!). They are not interested who is at fault for the accident, they just want you to give up and close the claim, they are not interested in any details, it's just their job to take money from you and when you start asking uncomfortable questions they either give you incorrect information, try to get rid of you or stop responding. That's the worst customer service ever. I will never recommend them! My claim has been there almost half a year and now I am going to take legal steps as this company is RIDICULOUS. I DO NOT RECOMMEND - please avoid them !”

Posted 4 years ago

“All good until you need to make a claim! Our car was stolen and we were treated appallingly by this company. They eventually paid out but they treated us like the criminals for weeks trying everything to avoid paying out. They would not accept CCTV evidence and statements from our neighbours (who are in the police!) and delayed the whole process by weeks, leaving us without a vehicle for a long time and massively stressed and inconvenienced. AVOID and if you have to pay a bit extra for better service, I'd highly recommend doing so.”

Posted 3 years ago

“You want me to write a review on legal robbery?dont make me laugh.”

(Car Insurance) - Posted 4 years ago

“No due process is carry out in making decision”

Posted 4 years ago

“I made a claim and I was told I have to wait for the garage to pick my car and drop off a curtesy car . I had to call suggested garage to see when they are due to find out that they are fully booked and it would be the end of week . Called back sheilas wheels and the lady who answered was really polite and helpful and advised me that as per policy we have to wait for garage instruction and only 48 hours after if garage still hasn’t locked my car they might help. And she did leave a note on my file for .Called after48 hours spoke to a guy who could t care less and I ended up asking him to read my note and then he put me on hold for 20 minutes to tell me I have to wait for garage and when I tried to explain his colleague assured me that I would have a car he stopped me and said no she didn’t . I hang up and called to speak to someone else she was helpful and asked enterprise to contact me within 1 hour , but then enterprise said they don’t have any car . Had to call back for the 3rd time in 39 min I have to admit person who spoke to me was really calm and polite he contact enterprise and got back to me that they can’t deliver a car but then he offered to reimburse any taxi cost I have ,due to children school . Let’s hope they do . I can’t comment on their garage yet but so far they weren’t the best over the phone.”

Posted 4 years ago

“If I could give this disgusting, useless company one star then I would. No accountability, terrible customer service (especially after they have your money). Do not go near with a barge pole..”

Posted 4 years ago

“Awful awful company. Didn't bother informing me of a claim against me and a payout. Then continued to take money from me after I had changed to a different provider and denied they had done anything wrong. Avoid like the plague.”

Posted 4 years ago

“I rated one star as you cannot give zero - which is the rating this "company" should get. They are super easy when it comes to buying insurance, setting up a dd and taking payments from you. The real "fun" starts when you make a claim. They treat you like an enemy, are impolite, you get transferred from one person to another (IF you manage to get in touch) and every person you talk to only tries to get money from you and NOT HELP you, their complaints procedure is a total mess and the whole team doesn't know what they are doing there and how to treat customers (!). They are not interested who is at fault for the accident, they just want you to give up and close the claim, they are not interested in any details, it's just their job to take money from you and when you start asking uncomfortable questions they either give you incorrect information, try to get rid of you or stop responding. That's the worst customer service ever. I will never recommend them! My claim has been there almost half a year and now I am going to take legal steps as this company is RIDICULOUS. I DO NOT RECOMMEND - please avoid them !”

Posted 4 years ago

“So rubbish company. Long waiting phone lines. staff member over the phone was very rude. Make sure guys they are charging money for change of address.”

Posted 4 years ago

“Incompetent. Lack of communication between departments. When I left, I never received up to date no claims bonus despite numerous requests. Paperwork for accident sent to an address I’d never lived at. Just awful - look elsewhere!!”

Posted 4 years ago

“I have noticed in the reviews that any good ones are one liners only which makes me wonder who wrights them? My experience after having my lovely car stolen was terrible .Apart from firstly being made to feel as if the theft was my fault it has been six weeks and still no result . I am still having to pay the finance and insurance on the car and cannot afford to get a replacement which severally hampers my work and social life. Rubbish company with absolutely no sympathy or understanding of their customers hardship”

Posted 4 years ago

“Abysmal home insurance company.....do not touch with a bargepole. 5 months on after our drains backed up through no fault of our own and still waiting ! Was offered £400 but damage estimates from 2 building firms estimated £4000 plus. To rub salt in the wound our renewal estimate trebled from previous year. They will not be getting a penny from us ever again......absolutely disgusting service.”

Posted 5 years ago

“Had an accident that wasnt my fault. ‘Legal’ team have been sat on their hands for the last three months not recovering my excess or doing anything of any value”

Posted 6 years ago

“Dear Sheilas wheels I was absolutely gob-smacked that you saw fit to charge me £88 for switching my policy over from one vehicle to another! Surely the amount of work involved, i.e. ticking and adding information on your IT system does not justify such a large amount? Unfortunately due to this, I will not be looking to Sheila's wheels for a quote when my car insurance is up in April 2018. Regards Daniell Hubbard”

(Car Insurance) - Posted 6 years ago

“Treat you very bad, and staff are very rude. After 7years with them I have never been treated so bad. They are a disgusting company.i would never recommend.”

Posted 6 years ago

“If I could give 0 stars I would! This company literally angers me! I've been driving for 9 years and got a really good easy insurers. My wife got insured with this company and things went downhill from day 1. They ask for way too much! Picture of driving license, proof of address, etc, etc,etc. They try get as much money from you as possible. And if you mess up in anyway through the process they find charges left right and centre to bill you with. In the end we had to cancel because they are robbing money, had to pay a cancellation fee. And after all that they are still harassing us even with debt collectors now because THEY under calculated how much charges we had to pay them and now they expect another £68 for What!!! I have never written a review but this company have angered me so much they deserve it! If anyone reads this and is looking for insurance with this company I strongly advice not to unless you want money taken off you!”

Posted 7 years ago

“It would seem I'm joining a whole host of unhappy customers of this sad company. Although to be honest, I don't think any insurance company wants to pay out money if they can get away with it. My problem was with some tiles being blown up out of place by high winds. The bad weather was confirmed by a Sheilas wheel member of staff as being 65 mph winds and torrential rain. But despite that fact, when the surveyor turned up to look at the damage he walked out into the garden and took pictures of the roof from half way down the garden and stated it was wear and tear and could not, therefore, honour any payment to repair the roof. Whilst I agree there may have been wear and tear on my 1950s house, it doesn't detract from the fact that high winds took the tiles up letting the rain in which wasn't an issue prior to the storm. On checking the damage inside in the bedroom, the ceiling was badly stained and the plaster board bubbled from the wet. The mattress was soaked and an expensive cupboard had been soaked and now the draws are jammed solid. Carpet and underlay were also water damaged. The surveyor said the bed would dry out and as it isn't stained would not pay out on that. Which it did but now smells musty even though it isn't stained and is unusable. The carpet they agreed to pay out on. The ceiling was, as far as the surveyor was concerned, repairable with stain cover paint and a 'good emulsion'. He would not pay out on replacing the damaged boards. The surveyor offered us a pittance to repair our cupboard and advised us that a rubbing of a wax candle would sort out the jamming or plane a bit off the draws. Apparently they encourage 'mend and make do' attitude rather than look after their customers attitude. This comes after seven years of never claiming a thing. So I'm afraid Sheilas Wheels can get on their collective bike because we won't be using them again. The problem is there probably isn't an insurance company in the country that will be any better. The whole industry from cars to pets is a big money making scam.”

Posted 7 years ago

“Worst company ever do not deal with them.Theycancelled my insurance because I did not send in my no claims bonus but was totally unaware that if you have an exciting policy your no claims is not valid.never was this told me on any of the comparison websites or when I paid in full for the insurance .when I was stuck on the side of the motorway in the back of a police car trying to reinstate my insurance the just said sorry we can since we have cancelled it.thus leaving me with a£150 recovery fine a £300 spot fine and 6 points on my licence and a sky high prices when buying insurance. Gutted !!!! Lee Dawson(a done in law abiding citizen)”

Posted 7 years ago

“got daughters renewal of £680.14 only paid £413.22 last year , nothing has changed since last year , no claims, points, change of address or car . talk about trying it on .. i can buy the same policy from them via moneysupermarket for £345 ? sheilas wheels? more like sheilas steals , wont be using you thieves again”

Posted 8 years ago

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Sheilas’ Wheels is rated 3.5 based on 980 reviews