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The Co-operative Young Driver Reviews

1.7 Rating 132 Reviews

15 %

of reviewers recommend The Co-operative Young Driver

Company Reviews

1.7

Based on 132 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I downloaded my documents but was not told that I downloaded the incorrect document before 2 weeks later, when it was already too late. In addition to this, the installation of the smartbox got canceled right before the date. As a result of this my insurance was cancelled! I went on a competition for 6 weeks so he could not install the smartbox in that time. Even though I called them to explain the situation they canceled my insurance because the smartbox had not been fitted. Now I am struggling to find another company as I have it on my record that my insurance has been canceled.”

Posted 5 years ago

“First of all you tried to take my monthly insurance money from my bank a day before the date that's been fixed and now you have a stupid call up line to your company where I have been trying to get in touch with for nearly 40 minutes now and there isn't a option for talking to an adviser or talking to someone about monthly payments or anything, an absolute stupid company to book your car insurance with... That's my thought about you. Literally there is no one to answer the phone so how am I supposed to talk to you lot, then when I click on an option it just hangs up, sort yourselves out, ridiculous.”

Posted 5 years ago

“My son has had a black box fitted two years ago and his renewal has just come through, he rang customer service to speak to them regarding a cheaper price he could get, they were not interested and wanted to charge him an extra £100.00 as he had changed his job, still in the automotive trade. They would not consider any discount, I have never heard of this before, obviously don't want to keep repeat custom, my advice - don't use them.”

Posted 5 years ago

“I took out a policy with co op back in June and unfortunately my car was written off, co op were great up until the point that they paid out. However, I am disgusted at their customer service. I asked them to listen to some transcripts after they lied and miss-sold to me only for them to come back and tell me that the transcripts were in their favour even though I made two separate calls which they clearly stated I was entitled to reimbursement. Co op didn’t leave notes on my account either, which means that all I am met with is rudeness. They left false information on my account which almost led to my policy being cancelled. I am now out of pocket by almost £1000 thanks to co op! Steer clear of this company.”

Posted 5 years ago

“Im 18 years old and i took insurance out for £3000 and have a had a letter through my door asking for more money and when i phoned the coustomer service line it was appalling even from the major they fiddle about with you dash board saying they have put stuff on there when they havent if your a young driver i would stay well clear and never use them as they are rip of merchants worst company my family have been ever been with and been driving 30 od years”

Posted 5 years ago

“Customer service just hangs up on you. completely useless when they stay on the phone anyway”

Posted 5 years ago

“I'm a third way through my policy currently and I have noticed that each time it comes to your 90 day black box reviews, your score goes down dramatically. The past 3 days I have driven very carefully, not breaking late or accelerating too quickly and they put my score in the section 'acceleration and breaking' as worse than how I drove before. It is obvious they want to put scores down so that they can up our policy and con us into paying more a month. When I first got the policy my insurance went down which was great but the next review they upped it even tho my score was still in the 'very good' section on my black box dashboard. I find it disqusting that they advertise it as a young drivers insurance and they simply change our scores just to con us. Most young drivers don't have the best of jobs or are students and cant afford to be messed around like most people have been with this company. Avoid at all costs.”

Posted 5 years ago

“So while driving with co-op blackbox insurance my son was getting a ridiculous low score meaning fines and constant concerns about cancellation the no curfew is rubbish it knocks your score by a huge amount if you drive after 11pm, cancelled & changed to another blackbox insurer and no problem at all with his driving score.”

Posted 5 years ago

“Stay way, that is my advice. I have cancelled my policy after only 2 months. "No curfew" what a lie that is. 5 minutes past 11 and I got a score of 30 for driving in a 'dangerous time'. I am 62 years old and I am well past the boy racer days. I do most of the driving and I get low scores on braking and cornering ?? My son gets a worse score than me and he is probably a more careful driver than I am having recently passed his test. I would advise anybody to really consider other options to get insurance before going with this rip off company. They deliberately keep your scores down so that they don't have to give you a discount. I wish that I had read the other reviews before I bought this dodgy insurance.”

Posted 5 years ago

“Both my son and I drive the car, i have 30+ driving experience and I still got a low cornering and speeding score....it's very unpredictable and I'm not happy”

Posted 5 years ago

“When my car had broken down I had taken it to an official manufacturer garage. Rang my insurance just for them to say that it was my fault a manufacturing defect had occurred. Did not help me in any way, didn’t get a courtesy car despite having no car for 2 weeks!!! Terrible company. They don’t care about you at all.”

Posted 5 years ago

“Black Box is random. Son had an average of 81/100 after 70 days .AFter 72 days it dropped to 66. One journey had his speed as 0/100. Thing is, I was in the car with him and he was driving impeccably. I'm wondering if this is because he is coming up to the 90 day discount window and the black box has a special algo which starts knocking your score down to avoid them having to give you a rebate. They tell me they are investigating it...We'll see”

Posted 5 years ago

“Do not go with this company, My son took out the policy and after alot of emails saying we haven't downloaded the correct document's (which they do not explain properly how do this ) I downloaded the correct document's but somehow they haven't received it I thought that everthing was ok and now they have cancelled policy and now we have to pay £120 cancellation fee! And £90 for the black box”

Posted 5 years ago

“If this post saves just one mother the hassle we have endured with this company, then I have done my job. This company is an online company, however its questions are limited. So you find once you have accepted its quote you are bombarded with emails asking for more information, documentation. More documentation. Oh that was the wrong document we asked for, and on and on it goes. You ring to check they have everything they need, get assured they have, then get a letter threatening cancellation because they don't have all they need. You book a date for the black box to get fitted, to find they have sent the wrong one out. They then threaten cancellation because you have ran out of time to get the box fitted. You spend hours on the phone sorting out their issues. Eventually just as you think you have done everything they ask for, they tell you they are cancelling your insurance because your car has a black roof and they consider this a modification. Cheaper is not better! They cancell at the drop of a hat and no one wants the fear of their child driving around in an uninsured car, because the company insuring it doesn't like the colour of its interiour! It has been a month long rollercoaster of emotions. I would not insure the local rat with this company. Save yourself the time and hassle and go anywhere else.”

Posted 6 years ago

“Took out insurance with the company for my son. After hours of phone calls, dozens of documentation sent they come to fit a black box. They have insured the wrong car, I called them up, got the number plate changed and we were waiting to be told when the black box would be fitted. Today they have cancelled my sons policy. Stating following information we have received there is a discrepancy on your insurance policy??? What? I have told them everything they wanted to know. I am furious. Luckily I have not signed the credit agreement with them yet and will fight them every step of the way if they wish to charge us extra!”

Posted 6 years ago

“My son got a policy with them and they cancelled as their had been a claim and didn't even notify him and charged us £120.00. We were unaware of the claim as it just flagged up on their Q system. The claim turned out to be not a claim anyway. He was actually driving when cancelled and they didn't notify him. I would strongly recommend that young drivers do not use CO-OP Young Drivers insurance. Very poor service and communication.”

Posted 6 years ago

“Bought this policy. Arranged an appointment to have box fitted. It was cancelled, arranged a second appointment and the girl didnt process it properly so got a phone call that afternoon saying i only had four days to arrange appointment. Remade the appointment for a day before the fourteen day timescale ran out, only to have them cancel that appointment. No way of getting the box fitted in the time scale so I have apparently broken the terms so they will have to see if the underwriter will extend for me. All obviously my fault despite having made two attempts to get it fitted and dont even get me started on the ridiculous amount of documents that they require from you.”

Posted 6 years ago

“Increased price after being with them for years. Plus they charge high rates for box installation damage car electrics. Mess about.”

Posted 6 years ago

“This insurance company is just ridiculous. Staff has no knowledge whatsoever about what they are talking about. 'Managers' (if you can even name somebody so unprofessional a manager) don't give a single S* about your queries. The scores are unfair and uneven each time explaining that THIS score works different then the other ones... I do not recommend ! Shame on you co-op!”

Posted 6 years ago

“My son had taken out this insurance and I feel that it is a system that is weighted far to much in favour of the insurers. The car is parked up 5 days a week and no credit is given for this to the driver, surely this is 5 days at very minimal risk to the insurer (it is parked on an army camp). I was the original driver for 3 weeks on this car before my son began to use it, I have 40 plus years driving experience and as an LGV driver am used to driving steady, however to get a high score on cornering and braking is an impossibility and would challenge any driver to succeed in this using the same routes I had to use. I also believe that there should have been clearer documentation on the penalties for the night time driving, as if you are working shifts, there is too much of a penalty associated with this. A letter arrived on my doorstep (main home address) informing him that he was being financially penalised for a low score, no e-mails to warn of this as they expect you to keep logging into the website, which is another get out clause in my opinion. My son was on exercise at the time and I had to make a payment to prevent the insurance being cancelled. This could have been a cause of him driving home from camp without insurance before finding out it had been cancelled.....VERY dangerous practice COOP! Make more effort to contact your customers and show some respect for them! In conclusion, be very wary of taking out this black box insurance with the COOP, the initial premium quoted WILL escalate by tens or hundreds of pounds on a quarterly basis, this based on your score, I would be interested to hear if anyone does get a rebate as the COOP claims happens? Although we did have a blue moon recently.”

Posted 6 years ago

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The Co-operative Young Driver is rated 1.7 based on 132 reviews