WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took my daughters money £360 then emailed to say they could not insurance her as they are only a Brooker they are getting finance in your name if unsuccessful they refuse to insure you and then charge you £75 cancellation fee total disgrace”

Helpful Report

Posted 9 years ago

“I wouldnt even give them a 1 star worst insurance company i have ever dealt with”

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Posted 9 years ago

“Would not expect 3years no claims discount although it was fully valid absolutely outraged and even with there complaints procedure and am now going to proceed to the financial ombudsman avoid this company at all cost !!!”

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Posted 9 years ago

“I have been with this company 1 year and so far I had no problems with it. Over one year i got around £700 back. They answering my calls straight away,replaying to emails within one day. I am very satisfied with this company and I would highly recommend.”

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Posted 9 years ago

“Terrible company to go with payed £143 for just canceling my insurance they try to get money of people”

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Posted 9 years ago

“Be very careful! I paid for my daughter's insurnace on my card as her insurance has gone up while using the black box, four months later without notice they tried to take additional money out from the same card details!! It's a license to print money. It's so difficult to control your outgoings when your on a budget.”

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Posted 9 years ago

“Fantastic!! ***** my first insurance company found them on compare the market.com After reading reviews I was very hesitant to go with this company but it was £1400 cheaper then the rest. They have been really helpful answering my emails & phone calls also phoned me back after I needed some assistance with the online dashboard Didn't charge me for the black box to be fitted even though it was after the 14 day deadline (if you get an email saying your insurance will be cancelled ring them & check as they are sent out automatically) They have even given me money back for driving safe and reduced my monthly payments I suppose if you drive like a twat your going to pay the price as you are considered a hazard to other road users. Fab insurance company would highly recommend to any new drivers”

Helpful Report

Posted 9 years ago

“I hate this insuranc. They make lot of money and cancelled my policy .”

Helpful Report

Posted 9 years ago

“The worst insurance company I have ever been with. When I had my accident, they threatened to cancel my policy because they couldn't fit my black box. They couldn't fit it because the whole of my car was in pieces due to the amount of damage (which was due to storm damage in which a tree fell onto my car while I was driving to work). They didn't seem to understand this and caused much grief with me, my family and the members of staff at the garage. Then, when they did fit my box, the man decided to warn me that if the engine management light comes on to contact them and never gave me a time limit. So eventually I'd had enough of their attitude and snotty customer advisers and ended my contract with them when it was due for renewal to then discover they had already taken money out of my bank to start a new policy which I never agreed to and I'm pretty sure on several occasions in the past, I've told them I won't be with them once my year is up. Even though I'm not with the company anymore, the engine management light decided to come on my car while it was in for a service. It's only 3 years old and has been perfect. When my car was scanned, they told me it was a foreign object as the error code was "unrecognised". I told the garage I had a black box fitted in which it still had not been removed. Surprise surprise, my engine management light was on due to the box. After complaining to wise driving, the very quickly said that there was a "3 month" gap after the box had been fitted for them to sort the problem out in which I was not told about. Long story short, I'm having to fork out £90 to have the box removed because it wasn't fitted properly. Such an inconvenient and useless company and I don't recommend them to anyone.”

Helpful Report

Posted 9 years ago

“Awfully organised insurance company!! Never had to ring an insurer so much and everytime you ring you're on hold for at least 10 minutes!! In the end they cancelled my insurance because my black box wasn't installed in the deadline despite having valid reasons (car breakin. Down and needing repairs) and them telling me they understood and would extend the deadline. Eventually they decided they wouldn't extend and cancelled my insurance, charging me £75 for their incompetence!”

Helpful Report

Posted 9 years ago

“PLEASE DONT USE !!!!!!!!! this company in over all over 3 months has cost me £2800!!!! first of all the black box engineer cut my ecu of my car , he held his hands up , after months of batteling with this company they told me it was my fault and i had to pay to get my own car fixed , then after getting my car back in two months it cost me £400 PER MONTH !!!!!!!!!!!! and the guy (gary osbourne ) i spoke to to try and rectify this couldnt care less , litterally told me he didnt want to help me and again it was my fault . i have been waiting 8 weeks for my compaint to come back for cutting my ECU. and still no responce . i have no choice but to take this company to trading standards, and when questioning gary to see if the had been on rouge traders he replied ' i dont know ' how can you not know if the comapny you work for had been on something like that ?!!! cannot believe i have been SO stupid to go with this company . PLEASE ! YOU THINK THIS COMPANY IS THE CHEAPEST ! ITS NOT ! IM OUT OF POCKET BY NEARLY £3000!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 9 years ago

“Worst insurance EVER!!! Awful service, there's no organisation, They always try to charge you without reason”

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Posted 9 years ago

“This is a great insurance car company, got insuranced for £2000 and a couple of month later they gave me £300 back for good driving, no extra cost to get my windows tinted. Would recommend to anyone.”

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Posted 9 years ago

“they don't insure car with any mods or with jest tinted windows stupid”

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(Car Insurance) - Posted 9 years ago

“????????????Worst insurance company in the world ,just 2days charge me £100.????????”

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Posted 9 years ago

“That company is the best example of what you should avoid, rip off....”

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Posted 9 years ago

“Worst inshurence car company ever.”

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Posted 9 years ago

“i paid a deposit off 400 pounds and then recive a letter saying i have to ring them or my policy will be cancled so i ring them for them to tell me i have to pay my insurance in full off another 1200 pounds or cancel my insurance well as i couldnt afford the money i had no other choice to cancel so they waved the cancel cost and giving me a refund off 200 pound but yet i agreed a policy and a contract but yet they want to charge me because they dont want to insure me and then try to charge me to remove the box the custemer service is discrasful the worst attitude ever and also told me they believe this is acceptable what they have done to me ive read my terms and conditions and i will be taking them to court for breaching there contract as i have it in black and white and also told me i shoyuld off recived a letter explaining why this has happend and i have not i would not advise anyone to go with this company ever!!! all the people could tell me was they were sorry they are4 nothing but scams!!”

Helpful Report

Posted 9 years ago

“Honestly some of the WORST customer service I have ever experienced. I renewed my policy thinking it would save me money but surprise surprise the next month, my premium DOUBLED! I then wanted to cancel my policy as it would be cheaper to insure elsewhere, and have been left with hundreds of pounds of hidden charges. They said they would send me a cancellation breakdown to explain these charges which never came and then after no word for 3 months, I get a final warning letter! DO NOT TOUCH THIS COMPANY WITH A BARGE POLE!”

Helpful Report

Posted 9 years ago

“I would score wise drive a ZERO if I could. I swapped my insurance over thinking I would save a hundred pounds on my insurance. Worse mistake I made. Never use or book with wise drive. Terrible service. I now requested to cancel and they will be charging me a total of 700 quid for a months insurance.”

Helpful Report

Posted 9 years ago

WiseDriving is rated 3.6 based on 4,550 reviews