WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

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Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was emailed about a refund last year, 2017,I asked when I get it. The person couldn’t give me a date but said that it has been processed as of the 1st March. (Months later) I Waited 5 days nothing, I emailed through they said I should’ve received it by now. Nothing. At the same time my monthly instalment was coming out but it was a couple pennies short, therefore it got declined. Wise driving decided to keep my refund, of £263, even though my insurance is £126. ( I had to email them about my refund again 5th time) A few days later, they took the money again. The communication with this company is a joke. They never really had an intention of refunding me the money their rep confirmed that they kept my refund to spread it across the following months payments so I can pay less despite being emailed that my refund had been processed. When asked, when I’d get my refund as they’d taken two months worth in one month. The refund and out of my bank account, I was asked to contact their finance company and not them. Issues with this company are not dealt with care, nor is communication affect. I am now in the process of cancelling my policy. If you can help it, don’t get insurance from them no matter how affordable it seems it’s better to get insurance from well known companies I.e RAC or direct line.”

Helpful Report

Posted 8 years ago

Hi, We are Sorry to hear this. If you would like to send us a private reply with your policy detail, we can look into this for you. Thank you Wisedriving Team

Posted 8 years ago

“Very poor customer service when it comes to having problems, queiries or any changes. They are quicker to take money from customers than they are to sort any problems. Not once have I had a happy experience with this company.”

Helpful Report

Posted 8 years ago

Hi Briony, We are Sorry to hear this. If you would like to send us a private reply with your policy detail, we would be happy to assist with any queries you may have. Thank you Wisedriving Team

Posted 8 years ago

“First I got accused of cancelling the contract and had to pay £200. And when I argued that I didn’t,the pulled the tapes out and turned out I did not cancel it. No apology or money back. After going with a new insurance company and needing a no claims discount proof, they told me I claimed on my insurance. I did never do that, if I did I would have received money off them???? So then I got transferred to the other apartment and they confirmed that I didn’t claim on my insurance. And still no apology or refund. Worst company, they are so unorganised. Very unhappy and angry. Never go with them, nothing but stress and headache.”

Helpful Report

Posted 8 years ago

Hi NK, We are Sorry to hear this. If you would like to send us a private reply with your policy detail, we can look into this for you. Thank you Wisedriving Team

Posted 8 years ago

“0 AVOID!!!!!!! Paid them £320. So still within the 14day grace period. They have no signed contracts either. the person who came to fit the box refused to do it because the car has tinted windows (bought like this) he said it’s a modification when I went to ask him about it he interrupted me said he didn’t have the time to speak to me and couldn’t answer any quiestions anyway then got in his car and drove off. (Red flag) So Monday morning call the insurer and get put on hold and cut off. Receive an email stating they are cancelling the insurance keeping the £300 and charging me £75! Rang them and was in a queue for 45 minutes until they answered to basically read the email back to me so I asked to speak to the manger or the supervisor was out on hold for 2 hours and then cut off. Emailed them and the underwritter explaining what has happene and they have emailed me another charge for being unavailable for the fitting of the telematics box! Absolutely disgusting company.rip off, thieves!”

Helpful Report

Posted 8 years ago

Hi, We are Sorry to hear this. If you would like to send us a private reply with your policy detail, we would be happy to assist with any queries you may have. Thank you Wisedriving Team

Posted 8 years ago

“Appalling company, extort their customers for every charge they can within their policy and have a terrible customer service help desk that refuses to look in the interest of the client and only preserves the profits of the company”

Helpful Report

Posted 8 years ago

Hi, We are Sorry to hear this. If you would like to send us a private reply with your policy detail, we would be happy to assist with any queries you may have. Thank you Wisedriving Team

Posted 8 years ago

“Lack of communication and assistance when I required it. Believe this was down to the underwriters... very poor at trying to contact myself and resolve issues I was having.”

Helpful Report

Posted 8 years ago

“Do not go with this company. I would have given 0 stars if possible. Engineers never cmstick to the appointments and you are charged for there own rediculous mistakes”

Helpful Report

Posted 8 years ago

“AVOID!!! Insurered my partner, policy lasted less than a week due to the car purchased breaking and we gave back to the dealer. Wisedriving then charged us nearly £300 for costs etc! Thankfully managed to get out of that and only paid the necessary amount. This took nearly a week to sort, and they tried charging us for another weeks of policy! Bottom line, avoid at all costs. Scam!!”

Helpful Report

Posted 8 years ago

“WiseDriving are the worst insurance I have ever had the displeasure of dealing with. They cannot seem to accurately set up a policy without harassing you with emails and threats for simple errors which often aren't the customers fault. From day 1 I wanted to leave, however when informed I would be charged £75 plus cover costs for 10 days insurance, I felt I had no choice. As a young home owner on a budget I could not afford these costs, I have never known a company to not offer a 'cooling off' period. I have been threatened with cancellation twice, have had to re-send for a new V5, send countless emails, retrieve documents from 3 years ago, they've raised and lowered my monthly premium, and now they have decided to cancel my policy with no reason as to why, and I have only been with them for 19 days. 19 DAYS!!!! It is an absolute disgrace. I would advise any driver, young or old, to NEVER go with these people. Do not be lured in by the initial cheap premiums. It is SO not worth it.”

Helpful Report

Posted 8 years ago

“I have found the service to be very poor twice I was left with out cover on my car . The sec time the cover was cancaled and with just two points of contact be before the police was cancels after which I was drive around. The e u with no insurer for a month before I seen the single email sent in regard to this . Over all very poor service”

Helpful Report

Posted 8 years ago

“If it were possible I would have given 0. Absolute thieves. I haven’t been using my car as I now work from home. I only use it on the weekends and for short journeys. In the past 3 months they have increased my insurance twice. Apparently the few times that I drive show a low score. Absolute rubbish”

Helpful Report

Posted 8 years ago

“literally just got my box in and at first they went going to install it because my car (1.4 zetec fiesta has tinted rear windows and 16' alloy wheels. just to keep that in mine I've just purchased the car off an elderly woman 2 weeks previous, basically to sum it up, they are now saying I have to pay more because I didn't declare modifications even though there are no modifications on the car, As soon as my policy is up im not renewing it, worst car insurance company for new or young drivers,!! I recommend you reconsider going with them.”

Helpful Report

Posted 8 years ago

“Pointless demanding extra money when funny enough 1 month later car insurance was cheaper anyway cancelled and robbed of £900 funny enough my car insurance is now only £600 you tried charging 5x that amount!!!! Rubbish new drivers stay away!”

Helpful Report

Posted 8 years ago

“Appalling customer service, one cock up after another. Initially made huge mistake on my sons account of incorrectly setting it up as a full payment account when I had paid a deposit to contiune with monthly payments. This then resulted in them cancelling my sons insurance, which I then had to pay in full as they wouldn't re-instate. Then when my son had an accicdent, which we did not claim for, I cancelled the insurance, received my refund, which they the proceeded to take from my husbands bank account weeks later as some imbecile had raised a claim against us in your claim department that we never actually claimed for!!! Needless to say I never want to be contacted by you people again. Poor service, inexperienced staff and a catalog of errors with every turn. awful company.”

Helpful Report

Posted 8 years ago

“They charged me a fee of cancellation when I never wanted to cancel early. Honestly the worst company. They give mixed information and would not want anyone to be scammed like I did.”

Helpful Report

Posted 8 years ago

“Absolute Scam!!!!!!!!, PAY £130 a month for my black box to make readings up and score my acceleration 0/100 (which is impossible btw because i purposely drive slow and "Wise". Faulty black box caused my monthly car insurance bill to shoot up to £200 from £130 because of my "acceleration" COMPLETE RIP OFF. wouldn't recommend this insurer to my worst enemy. Company won't fix my box and is FORCING me financially to stay attached to this blood-sucking money scamming insurer, btw my speed is scored 100/100 so tell me how ive been fined an extra £70x12=£840 !!! WORSE SCAMMER EVER DONT PURCHASE UNLESS WANT HIDDEN FEES”

Helpful Report

Posted 8 years ago

“Worse company do not go with them, much more better places to choose from”

Helpful Report

Posted 8 years ago

“Last 4 mnths you have been taking payment with no car I tried to cancel it but you let me down”

Helpful Report

Posted 8 years ago

“Refused to insure me at my new address and so was forced to cancel the insurance. Leaving me to find new insurance within just 7 days.”

Helpful Report

Posted 8 years ago

“POOR customer service, hidden fees, portal lacks detail and staff are pretty rude!”

Helpful Report

Posted 8 years ago

WiseDriving is rated 3.6 based on 4,550 reviews