WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

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Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am paying too much and it’s not my fault I have phoned up twice and they agreed that it would be taken off from my direct debt but nothing has happened!”

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Posted 8 years ago

“Everything!!”

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Posted 8 years ago

“Rip off. My score went right down through to box being faulty and extortionate charging for more miles.”

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Posted 8 years ago

“The device isn’t reliable, it often works/doesn’t work and if doesn’t fit the cigarette lighter properly. I have called many times and you will ‘call me back with a solution’. Now waiting more than 4 months. Will not renew with you.”

Helpful Report

Posted 8 years ago

“Bad system as you only get rebates if your driving gets better each month but you don't get rebates even if your score stays at 80 for 7 month so there for a person who scores 10 for the first month gets better by 10 each month they would get loads off but if you were a decent driver to start with and your score starts at 80 you get penalised for it as your premium doesn't change av payed 500 deposit 215 a month then ran out of miles 4 month in so ordered more and my payments went to 280 a month not good and I live in a hilly type area so you have to give it sum here and there and that registers bad on the box so all in all not good at all”

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Posted 8 years ago

“Awful people, rude on the phone, clearly do not care about customers.”

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Posted 8 years ago

“A - atrocious W - woeful F - flatulent U - useless L - lame”

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Posted 8 years ago

“Hi, in terms of money it was one of the cheapest but in terms of the box my braking score is always zero which is obviously a fault whether it’s the box or my vehicle so it makes my driving look worse than it is.”

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Posted 8 years ago

“Worst insurance company ever. Complete rip off. Don’t recommend at all. Want to save yourself money go anywhere else but with these. Awful service and awful technical teams. Poor”

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Posted 8 years ago

“I drive very slow and do not reckless drive and my monthly payment is always high”

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Posted 8 years ago

“No consideration to environment when calculating monthly score”

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Posted 8 years ago

“Price is way to high”

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Posted 8 years ago

“Telematic box is faulty, complained so many times and have had no resolution. After car was stolen also took 2 and a half weeks for wise driving to track my car with the box and regardless of wisefrivings claims it’s not for that they still advertise this on the website. I’ve also currently been driving with a really good score each day and for about 4 months have had no reduction in my score despite my score being high before my car was stolen and since having it back and driving mostly excellent.”

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Posted 8 years ago

“I have no idea your opinion on ‘perfect’ driving but the scores continuesly drop so insurence goes up. Literally impossible to keep a decent score.”

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Posted 8 years ago

“I signed up for the telematics box from Wise Driving thinking it would be interesting to see an analysis of my driving. Shortly after signing up I received a cancellation notice because they needed a copy of my V5. I sent a photo of my V5 as the call centre assistant told me to and a few days later got another cancellation notice because the they needed the original not a photo. I sent the original and again after a few days got another cancellation notice because one letter was missing from the postcode. I ordered a new V5 and eventually had it accepted and got the telematics box installed. Its very inconvenient to be chasing around like this especially when they are giving out incorrect information and none of this was requested up front. Was it worth the effort? Not really. I initially tried driving very carefully after installation of the box and was consistently receiving 100% for speed and acceleration and 0% for braking? I even tried a short journey locally without braking hardly at all and it made no difference. I'm guessing because I live in a village that very high up so the braking force on my way down the hill is maybe read wrong but ultimately now over time the readings don't really tell you anything about your driving. I certainly won't be using Wise Driving again for insurance.”

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Posted 8 years ago

“Tried to overcharge me for most of the start of my insurance, was hard to sort out”

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Posted 8 years ago

“Price went up”

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Posted 8 years ago

“Worst company I’ve ever been with. Added on money & charges to the policy for modifications to the car that didn’t exist. The company who installed the black box claimed there had been modifications made to the car that didn’t actually exist. Took 8months to resolve with extremely little help from wisedriving. It’s still not resolved now but I am being expected to take time away from work to drive to a registered Ford garage and pay for proof that the modifications are not on the car. This all being expected of me when it was your mistake. Totally unprofessional hen trying to contact customer services. Also when taking out the policy claimed I had not sent them proof of no claims even though they were my previous insurer & they themselves hadn’t sent me the document. This them encured a charge to take off the no claims & then add it on again. All in all lead to almost £300 being added to my policy which was already extortionate in the first place. Totally disgusting company & are currently in contact with the ombasman to take the complaint further.”

Helpful Report

Posted 8 years ago

“Terrible customer service”

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Posted 8 years ago

“we inssured the car, then wanted to cancel within 24 hours, they didnt refund our deposite and wanted more money from us to cancel, absolutly disgusting, got told 3 different things from 3 different people which screams this company is nothing but money grabbing and thats it.”

Helpful Report

Posted 8 years ago

WiseDriving is rated 3.6 based on 4,550 reviews