WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

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Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“??????????”

Helpful Report

Posted 8 years ago

“U increased my payments per month for not providing ncb and even showing proof of my ncb u did not lower my monthly payments will never use you again”

Helpful Report

Posted 8 years ago

“Multiple bookings to get the box installed. Every day is reduced to one number for each metric, no way to know what caused any low score so no way to improve on future rides. Apart from that its typical insurance, hand over money and never hear from them”

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Posted 8 years ago

“Everything”

Helpful Report

Posted 8 years ago

“Very disappointed been the same driver have constant over 80% all of a sudden things change I contacted your company but the response I have was very poor and my premium was increased for no good reason”

Helpful Report

Posted 8 years ago

“Awful customer service No choice of payment dates”

Helpful Report

Posted 8 years ago

“You cancelled my insurance Caused financial straine on my family very unhappy when I get a bill asking for more money”

Helpful Report

Posted 8 years ago

“Poor communication. Complaints department did not investigate my complaint thoroughly and I was required to go to the Financial ombudsman. I will not renew with wise driving. Their service is shocking!!!!”

Helpful Report

Posted 8 years ago

“No warnings that if I quoted a lower mileage I'd be charged for going over. Online portal is frequently down, very poor for an online company. Emails I sent very frequently got lost, very poor for email based company.”

Helpful Report

Posted 8 years ago

“So, after them NOT insuring me, they had the cheek to take another payment from my account (which I got my bank to refund me) they then demanded £300+ for the cancellation fee. I would NEVER recommend this company to anyone. If you think you’re saving money by going with these guys, you’ll be wrong. Just don’t bother. They do not care nor take responsibility for their own mistakes.”

Helpful Report

Posted 8 years ago

“i wish i could leave 0 stars! So first time driver in july... £140 pm for peugeot 206 1.4, apparently the cheapest i could get (£400 deposit) so september.. Refund so now £122 pm, december driving score drops dramatically (no change in driving) got an email to say i was being charged £75 for my bad driving! Spoke with them on phone about leaving would cost £300 to leave, and further amount to have the box removed!! Cant f wait till July!!! Just avoid pay extra to avoid this company!!”

Helpful Report

Posted 8 years ago

“By far the worst insurance company I’ve had! I just got charged £163 rite before Christmas for no reason! I drove like a old man and had a driving score of 90 to get a refund of 0p!! Awful don’t go with them pay more and get someone better. These people are clowns. Don’t do it!!!!”

Helpful Report

Posted 8 years ago

“They charge my bank account of £300 account after policy was cancelled asked to leave credit agreement in place due to claim made against and pay extra £400, after investigation 10days many calls I manage to prove it was wise driving mistake, thy not close open claim after 6 month! This company robing people, I fighting to get my money back!they do not care, customer service is horrible, every person is lost!Not able to answer question, Stay away people!!For 9 month they charge us for all year price!!”

Helpful Report

Posted 8 years ago

“Wisedriving charged me £45 for missed appointment for their black box installation when I was at home all day waited for them sacrificing my wage and took a day off!! nobody has turned up. now they are saying somebody has come and called me when I didn't see anybody on that day or called me. and I was the one whos been chasing up for this to be done ASAP. they are very rude and has frosty manner. and take customers money whenever they want to with any reason they can make up. absolutely scam warning here. I've contacted Wisedriving on 11 Dec several times with one of their representatives regarding this £45 charge for missed appointment for black box installation. I initially had an appointment on 8th Dec Friday. and i'd waited for the installation guy all day. and no one had showed up. you said, the guy called me. but I can prove that nobody has called me on that day except a phone call from my partner and from Toyota dealers. hence, I had to call you guys back after around 2-3pm asking where this installation guy is and when he is coming as I've been waiting for this all day. and the rep asked me to re-book the appointment as its already late afternoon that they can't send somebody at that time. so I did. finally, on Monday 11th. this guy has showed up and this time, I got his phone call and quickly ran out and called him. so all the installation was eventually done. however, a few hours later, I've received an email from wisedriving that i'll be charged £45 for Friday's miss appointment which obviously isn't my fault and I'd also waited all day and wasted my time waiting for this and ridiculously i'm even being charged for my time. they said they are holding a proof that the driver has come that day and hold photos. I requested this on 11th dec to send me the full proof, otherwise, I will report this problem to relevant gorvt department and card company to appeal this unfair charge. but since, I haven't received any of this proof that they said they have and charged my card without my agreement. as said, I had wasted all day on 8th dec to wait for this guy and have lost my days work and pay. again on 11th the following Monday. so 2 days of my wage have written off as well as the unfair charge of £45.”

Helpful Report

Posted 8 years ago

“terrible website . I could never access my documents . I hate the telematics , it's not accurate at all . They are well over priced”

Helpful Report

Posted 8 years ago

“Theives!!!! I'm not going into details as it's way too much to write down here. This insurance broker who is not very popular charges you for everything, e.g. installing and removing box. I insured my car for 5 months with them, and paid monthly 93 pounds. Then sold my car as I needed money, I paid camcellation fee, after 2 weeks got a letter asking me to 270 pounds cause of early cancellation!”

Helpful Report

Posted 8 years ago

“Awful company. Engineer came out to take copies of my documents and fit car. A week later I'm being threatened with cancellation for not providing documents. I had to change my address during my policy. This is free to do online and the change incurred no extra premium. Later received an email to tell me I did not complete this process and they want £27 for change of address plus £35 admin fee. Been arguing it out with them over emails for weeks now with constant threats of cancellation. I had black box insurance last year, I paid my quote, got my details, got my box fitted and never heard from them again. It was wonderful. These guys will make up anything to charge you something extra. Avoid.”

Helpful Report

Posted 8 years ago

“SCAM, worst insurance ever. Do not go with them!”

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Posted 8 years ago

“Absolutely disgraceful company. Cancelled my policy after 3 weeks as the engineer turned up 1 hour late to the appointment to fit black box - at my work when place was already closed! Previously phoned twice to double check appointment and give working hours which they noted on the system. This was an 8 hour time slot and I was advised the last appointment would be 4pm, so because I left work at 4.45pm when I finish - it was “my negligence” for not being there!! Will do anything to get your money..AVOID AT ALL COSTS!!”

Helpful Report

Posted 8 years ago

“Everything has gone wrong. I took a policy out with them over a year and a half now, when I first took the policy out everything was fine, I was paying £76 a month. When it came to renewing my insurance the cost had gone up to £91 a month, I have just received a letter through the post telling me that due to my score going down to 78/100 they are adding £79 to my annual payment, which then upped my insurance to £108.66. I have tried phoning for several days to get an answer and the only thing they kept telling me was to check my dashboard (which i knew nothing about). They have now told me that I can cancel my insurance but they will not tell me the cancellation fee until next week AFTER my monthly payment has come out..”

Helpful Report

Posted 8 years ago

WiseDriving is rated 3.6 based on 4,550 reviews