WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

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Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“cancelled my policy 1 month before it finished for no reason”

Helpful Report

Posted 8 years ago

“My policy cancelled although I told the company that the box is not working. Very bad service”

Helpful Report

Posted 8 years ago

“*STAY AWAY* worst insurance company out there by a mile. cancelled my policy because i didnt have the black box fitted in 14 days due to work commitments? Ive been driving around with no insurance for a week because "email" is apparently theyre prefferd way of contact ? Even when its that serious??? Absolutely horrible and disgusting.”

Helpful Report

Posted 8 years ago

“Always informed me of something important however sent me an email when cancelling my policy which I had paid a year upfront and only used for 6 months. How they can cancel your policy down to owing 24 pound within a week is beyond me. Absolutely disgusting company ought to be ashamed conning young people. DO NOT GO WITH WISE DRIVING!!!”

Helpful Report

Posted 8 years ago

“DON'T INSURE WITH THEM NOTHING BUT A SCAM THAT'S ALL THEY DO IS TRY TO CANCEL”

Helpful Report

Posted 8 years ago

“Very disappointed and disgusted with the service from this company, they scammed me out of hundreds of pounds, They cancelling my policy stating that I had to have had my drivers licence for a longer period than what i do for them to insure me, this was NOT mentioned during the 22minute conversation when I was setting up the policy.. now they are going to take £150 for the installation and set up fees (including of a black which I have to pay £90 to take out) They have taken £71 for the first month of insurance, and are charging me £75 cancellation fee plus 6 days of insurance. They took me for a fool that day by not telling me this vital piece of information.. these people are heartless, opportunist, unethical and deplorable they do not value nothing and will absolutely anything to get your money.”

Helpful Report

Posted 8 years ago

“DO NOT USE THIS COMPANY!!! They have the worst customer service and attitude towards a paying customer I have ever encountered .I have been left with a fine from the courts and threatened with arrest for being left uninsured by Wisedrives' failures .They have since ignored me and left me waiting on call for 90 minutes plus before cutting the phone dead .”

Helpful Report

Posted 8 years ago

“Terrible company. So much hassle from the beginning. They ended up cancelling my policy after 6 weeks as apparently my no claims was invalid which cost me in cancellation fees and fees for the box installation plus having to find new insurance.”

Helpful Report

Posted 8 years ago

“WORST COMPANY EVER. Don't even bother”

Helpful Report

Posted 8 years ago

“"Over 20 minutes on holdin at call center"”

Helpful Report

Posted 8 years ago

“""Have been with WiseDriving for two years now and they are absolutely awful. I have cancelled my policy with them today and to say I am relieved is an understatement. I have had nothing but problems with them. They pride themselves on being great insurance for first time drivers... absolute joke couldn't be further from the truth. All they care about is robbing your money. If you're thinking about insuring with them then save yourself hassle, money and stress and go somewhere else... anywhere else. Thanks for nothing WiseDriving.”

Helpful Report

Posted 8 years ago

“""been with this company a week now and all I've had is problems the engineers that fix the black box must have a lack of experience as they ruined my car and haven't fixed the problem I recommend no-one uses this company as you will be disappointed...”

Helpful Report

Posted 8 years ago

“Wise drive sent someone to fit a black box in my car and when I went to use the car I noticed my electrics don't work, absolute joke.”

Helpful Report

Posted 8 years ago

“Awful company. Signed up for insurance and then car was unavoidable kept at car garage awaiting car part to install. Tried to get install date delayed with no help from Wise driving. They cancelled my insurance and tried to charge me for black box install that never occurred! I got the Financial Ombudsman involved who were brilliant and ruled in favour, took a while but was worth it. Recommend others to refer to the ombudsman.”

Helpful Report

Posted 8 years ago

“Engineer didn't appear on appointment,I waste whole day to wait to him,tried to call few times to get black box fitted,but they didn't,after 2 weeks they just cancelled my insurance without warning me via email or post,they just send a letter that my insurance expired 3days ago”

Helpful Report

Posted 8 years ago

“I would give no stars if i could. Avoid like the plague! This company has systematically let me down on all levels. After an accident that even the police said wasn't my fault this company put me at fault because "I was a new driver". I was mortified, I was injured which I was told I couldn't claim for, I had time of work which they stated they couldn't compensate as I was 'at fault'. They made me feel terrible and did not keep me up to date on anything. I have since Moved to Admiral who have been brilliant!”

Helpful Report

Posted 8 years ago

“I am mortified I'm a single mum just passed my test spent all my money on getting my car sorted so I can drive to work and went with wise. They rushed through everything I didnt even get any documents my car isnt insured and they have taken £275 out of my bank. I was trying for an hour to get through to them yesterday. Now i have no money to get to work as I expected to ve going in my car but can't drive with no insurence absolutely upset and discusted. Anyone else want to take thia company further if they dont refund me today I am because they have left me with no car to use and no money.”

Helpful Report

Posted 8 years ago

“'What went wrong?' I could go on forever with how rubbish and disgusting this company has been for myself, my partner has already left a review and now its my turn. I had a quote of £158 per month which seemed VERY cheap as my insurance has been quite high due to my first 2 years of driving. I then got told because I was keeping this at my partners address every night and not my 'home' address I would get an increase of £600, this really upset me and made me start to worry as I couldn't afford the increase. I then found that online it is cheaper and it was £445 extra which I was willing to compromise with. To then receive a letter through from closebrothers stating its actually £525, they don't make clear in those emails that you will incur extra charges from the finance company. I would avoid at all costs. I also incurred all these extra charges AFTER my 14 day cancellation period. I then ring up and the company themselves are rude and arrogant and lied to me about close brothers being closed when they were open and refused to take my complaint seriously. But nevermind as I've cancelled my insurance with them today which was quotes at £211 per month and now I have insurance with Admiral for £130 a month, much better difference. AVOID THEM AT ALL COSTS.”

Helpful Report

Posted 8 years ago

“Disgusting company. Simple changed to your insurance will cost you heavily. Quoted +£400 for change of overnight address after initially being told the increase would be £800! Received letter stating the actual cost of the change would be £550 extra! Insurance may look cheap at first but avoid this company at all costs. Go with a reputable company. Do not use these penny pinching tossers. Poor customer services. Partner left in tears with the costs they add to which are not made clear. £120 new business fee outweighs any administration fees i have ever come across with a company in my life. So many terrible reviews online and after taking insurance out with them we regret it completely. Do not make the mistake we made by going for the company that initially looks cheapest. ALWAYS RESEARCH”

Helpful Report

Posted 8 years ago

“Worst company ever. Sent me black box plug in which I did not receive within 2 weeks rang them 4 times and emailed 4 times reporting I had not received it was then told I would be contacted as was being looked into and was sent a cancellation letter a week later. Refused to refund deposit and cancelled my policy because I had not received it in time not my fault not even willing to look into this for me have just said there is nothing I can do!!! SCAMMING company AVOID AT ALL COSTS”

Helpful Report

Posted 8 years ago

WiseDriving is rated 3.6 based on 4,550 reviews