“Shocking customer service. Never call back when they say they will. Doing everything they can to avoid dealing with an issue that wasn't there in the first place. Increased my premium for an accident I was allegedly involved in (at the time I was at home watching the football!) and have done nothing to fight my corner. Disgraceful and I recommend that nobody insures with them as they have no empathy for the needs of their customers and the left hand most definitely doesn't know what the right hand is doing!!”
“Zenith have cancelled my van insurance because I made a claim On my motorcycle insurance which was also insured through zenith, my motorcycle fell off of its side stand when parked on a slight slope, my fault I know, so how does this in any way affect my driving of a van? In 34 years I've made 3 claims .
I've made a complaint to the insurance ombudsman and spoke to the broker budget insurance.
I'll speak to zenith insurance next week, I thought that's what insurance was for if you have an accident they are there to cover it , they have been more than happy to take my money for 34 years.im seriously not impressed”
“Rip of insurance they should be called I sent in proof of NCD and got a email saying they had received it a week later I got a letter in the post saying they didn't receive so they cancelled my policy without my knowledge 3 days before I got the letter and charged me £75 and when I phoned up not one of them had a clue what they were doing avoid avoid avoid”
“This company are a total set of crooks, changed my direct debit because they say I provided them with the incorrect date of a claim but they just duplicated the claim and noe that I have proved this they still refuse to reimburse the additional costs”
“Worse car insurance probably in History avoid this company like your life depends on it.... go and pay a little extra and you will have peace of mind that everything is done legally, above board and most importantly if you have an accident you will be fully supported... You wouldn't know how much of a difference that makes... Don't believe me carry on reading these reviews of this poor excuse of company...”
“Absolutely shocking. Budget Insurance Group manage Zenith Claims and push you to Minster Law in York that they own. They are cheap and if you pay peanuts you get monkeys or in this case Meerkats. It's worse if there is a crash and both parties are insured by Zenith. Double the pain. 9 months and still not resolved. Be wary when they offer you a free hire car. You actually sign up at £50 per day. They must be paying their staff to put 5 star reviews on here.”
“Not interested in sorting out my NON FAULT claim, they don't read emails, pass you onto a vehicle management firm. I will not be renewing with these complete chancers! AVOID AT ALL COSTS!”
“they are not a insurance company only a fleecing company, all your detail are sold all claims non compliant use a no win no fee company rather than this sham of a company”
“Please do not insure with this company they are not interested in resolving any accident claims quickly or within a reasonable time frame. Still waiting 8 months after a crash, proven not to be my fault. Rude and uniformed staff with an attitude..very poor company.”
“Recently had my motorcycle stolen from my drive. Zenith are now implementing a clause that I was not aware of, was not informed of, and isn't on the insurance documents where if the bike was not in the garage and is within 500 metres of the house I can't claim.
I really advise to avoid this company they are basically scam artists.”
“I am absolutely disgusted with Zenith. My daughter was put on my insurance to drive my motorbike. She had parked in front of her house before going off to work. It was chained with a lock. Shortly after parking it was stolen by some youths, taken into a back lane near by & completely wrecked. It was reported to the police. This was in 2014 & to this day they have never paid out the £500 less excess, so I could not buy another bike. All they offered me was £10 for the period remaining & to cancel my insurance. I would never recommend Zenith to anyone.”
“Was involved in an accident that was not my fault . Zenith are a nightmare to deal with haven't had a single update from them. The car has been written off and they are not offering what it's worth si I can't get another. Total loss company are rude and difficult to deal with, very unresponsive and bullish.”
“Wasn't very supportive and made me feel rubbish when I was involved in an accident which was clearly the other persons fault.
Other insurance company's agreed except my own!
Disappointed!”
“I had a small accident in my car, Zenith wrote to me shortly afterwards to say they had cancelled my insurance yet have not given a reason for this. It appears they are happy to take my money but when an issue actually arises they just want to throw me out and not refund me any of the amount I paid.
How they can call themselves an insurance company I am not sure! An absolute joke and I would recommend never using them.”
“Advertised a much lower price, i went ahead and got the insurance however needed so many documents which they were not helpful with at all.
Then as found a MUCH cheaper deal I decided to cancel the insurance and they assured me there'd be no more money coming out of my account however the very next day 250 was taken!!! Disgusted at their hiding of information”
“Two way they rip off young drivers,Firstly they wait till around 9/10 months then cancel the insurance.Stating that something had not been disclosed.Then when you dispute it charge you to carry on with your insurance.Usually hundreds of pounds because you don't want to lose your no claims
Want to change your car as a young driver,Same car twelve months newer.
Sorry we have to refer you to the underwriters.Quote comes back £ 600 pounds dearer for 3 months insurance.
Don't use this company unless you really need to.Con artists Not recommended.
Customer service a disgrace.”
“I moved and was refused insurance at my new address. Asked for a breakdown of my refund and was only provided with one figure which was i already aware of. They also tried to charge me for cancelling the policy when they had cancelled it. I had to ask to speak to managers numerous times. I wouldn't insure anything with them again. I'm still waiting for a breakdown of how they worked out my refund. This was 8 months ago. Utterly ridiculous!”
“5 calls and 2hrs on hold, just to try and speak to someone from Zenith. Not their claims handing firm. Not their windscreen replacement firm, but Zenith.
Each time repeating my simple request - an authorisation request for a manufacturer brand windscreen so my car warranty remains valid - and each time being transferred to someone who couldn't help me or (eventually) someone who could but had all the wrong details.
They were the cheapest quote, by a small bit. That wasn't worth the hassle caused for a simple glass replacement.
Never ever again.”
