Gear Geek Reviews

Name: Gear Geek
Address: 7A Legion House, Beaufront Park, Anick road, Hexham, Northumberland
Rating: 4.77

4.8 Rating 14,983 Reviews

95 %

of reviewers recommend Gear Geek

4.8

Based on 14,983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0808 175 1640

Email:

info@geargeek.co.uk

Location:

7A Legion House,
Beaufront Park, Anick road,
Hexham
Northumberland
NE46 4TU

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Gear Geek 5 star review on 15th December 2025

1099

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried different positions trying getting channels. Cheap and flimsy.”

Helpful Report

Posted 4 years ago

Hi Thank you for your review. Please reach out to us at info@geargeek.co.uk should you need any further assistance with your order. Kind Regards

Posted 3 years ago

“Item so not working returned for replacement”

Helpful Report

Posted 4 years ago

Hi Thank you for your review. Please reach out to us at info@geargeek.co.uk should you need any further assistance with your order. Kind Regards

Posted 3 years ago

“Next day delivery didn’t come until 4 days later.”

Helpful Report

Posted 4 years ago

Hi Thank you for your review. Please reach out to us at info@geargeek.co.uk should you need any further assistance with your order. Kind Regards

Posted 3 years ago

“still waiting delivery,so long I have almost forgot what I ordered”

Helpful Report

Posted 4 years ago

Hi Thank you for your review. Please reach out to us at info@geargeek.co.uk should you need any further assistance with your order. Kind Regards

Posted 3 years ago

“The right earphone stopped working after 2 weeks.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. We are very sorry to hear you have had issues with your order. As your order was placed on 30/03/21 this is still under warranty. Please email us at info@geargeek.co.uk and we can assist you further. Thanks, Rachael

Posted 4 years ago

“The ear phones wasn’t working properly”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. I am sorry to hear that you are experiencing issues with this product. In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch. https://www.geargeek.co.uk/returns-refunds Thanks, Rachael

Posted 4 years ago

“Both earpods were cracked on arrival. It was extremely difficult to contact Geargeek. However we did receive a refund in the end.”

Helpful Report

Posted 4 years ago

Hi Sue, Thank you for your review. We do apologise that you have experienced difficulty trying to reach Gear Geek, your feedback has been past to the relevant team for investigation. We do apologise for any inconvenience. Thanks, Rachael

Posted 4 years ago

“Shipping was fact and efficient the however customer services could be improved.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. We really appreciate your feedback as this helps to improve our service. If you would like to discuss this in more detail please email us at info@geargeek.co.uk. Thanks, Rachael

Posted 4 years ago

“Nothing to say. Only one time shopping and newer again”

Helpful Report

Posted 4 years ago

Hi Thank you for your review. Please reach out to us at info@geargeek.co.uk should you need any further assistance with your order. Kind Regards

Posted 3 years ago

“Left earphone doesnt work Even if i charge it throughout the whole day”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. We do apologise for this inconvenience. Please email us at info@geargeek.co.uk and we will be happy to assist.

Posted 4 years ago

“Not great experience with my first earbud order”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. We do apologise for this inconvenience and we are also very sorry to hear you are not happy with your order, Please email us at info@geargeek.co.uk and we will be happy to assist. Thanks, Rachael

Posted 4 years ago

“Aerial was no better then the cheap Amazon aerial already in use & slow delivery”

Helpful Report

Posted 4 years ago

Hi Daniel, Please email us at info@geargeek.co.uk to discuss this in more detail. Thanks, Rachael

Posted 4 years ago

“The earphones last 2 hours sometimes less. I've had headphones which have lasted hours, so I wouldn't recommend especially if your someone who travels.”

Helpful Report

Posted 4 years ago

Hi Leigha, Thank you for your review. We really do apologise for this inconvenience, please email us at info@geargeek.co.uk and a member of our team will be happy to assist. Thanks, Rachael

Posted 4 years ago

“Simple customer service staff. No updates on order. Took 25 days to get to me not 10-14 so false advertising. Product is good just customer service needs to be worked on and delivery time.”

Helpful Report

Posted 4 years ago

Hi Natalie, Thank you for your review. I have looked in to this issue for you and i can see that your order arrived 1 day late, please understand the time scale is working days and does not include the weekend. We do apologise for this inconvenience the delays are due to COVID-19 and unfortunately out of our control. I have also listened to your phone call to our customer service team and i can hear they apologised profusely and assured you the date your order would be delivered. I do apologise that you found our customer service to be 'simple'. Please do not hesitate to contact us again should you need further assistance. Thanks, Rachael

Posted 4 years ago

“Gear Geek earbuds pod 2 where a absolute joke,one slipped out of my hand onto the sofa and split in two, cheap and hastily put together and didn't dare try to see how it sounded. Gear Geek have fully refunded me the cost but not the postage and it took leaving a Trust Pilot review to get things moving. Stay away from above named earbuds pods.”

Helpful Report

Posted 4 years ago

Hi Michael, Thank you for your review. We really do apologise for the inconvenience you encountered with your order. I can see this has now been resolved, in regards to the refund of your postage i can see that you used the free delivery service. We do apologise for any inconvenience. Gear Geek Team

Posted 4 years ago

“This is the first time I ordered from GearGeek and I didn't have a good experience because I didn't receive my order. It shows on the tracking that it was delivered but I still have received it.”

Helpful Report

Posted 4 years ago

Hi Roman, Thank you for your review. I am very sorry to hear you have not received your order. Please email us at info@geargeek.co.uk and a member of our team will assist further with this matter. Thanks, Rachael

Posted 4 years ago

“Delivered ok but product not too good”

Helpful Report

Posted 4 years ago

Hi James, We are sorry to hear you are not happy with your order. Please email us at info@geargeek.co.uk and a member of our team will be happy to assist. Thanks, Rachael

Posted 4 years ago

“Worked well for 10/ 14bdays but now wont charge.ķ awaiting seller to arrange a replacement bought as a gift for my granddaughters birthday”

Helpful Report

Posted 4 years ago

Hi Jean, Thank you for your review. I can see an agent has responded to your email with the correct returns information. Please follow the link on the email to open a return request and we can arrange a replacement item for your granddaughter. We do apologise for any inconvenience. Thanks, Rachael

Posted 4 years ago

“These are cheap knock off Bluetooth earphones that have been repackaged for resale at a higher price than you may expect. It has a cheap sounding announcement for connection. slightly tinny in sound. Do not last for the advertised time. Wish I had paid more money for a more well known brand.”

Helpful Report

Posted 4 years ago

Hi Lance, Thank you for your review. I am very sorry to hear you are not entirely happy with your order. Please email us at info@geargeek.co.uk if you would like to discuss this in more detail. Thanks, Rachael

Posted 4 years ago

“Just don’t stay in my ears! So not much use really, haven’t even made it to the gym with them still in . Shame, they look nice 😊”

Helpful Report

Posted 4 years ago

Gear Geek is rated 4.8 based on 14,983 reviews