GEMPORIA Reviews

Name: GEMPORIA
Rating: 1.63

1.6 Rating 241 Reviews

13 %

of reviewers recommend GEMPORIA

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Metrics

1.6

Based on 241 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Liz Daly

GEMPORIA 1 star review on 5th March 2021

Olany

GEMPORIA 1 star review on 17th August 2020

Mandy Evans

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my rings and find Gemporia enables me to purchase affordable rings, diamonds, rubies, emeralds you name it I've got them. The call centre staff are brilliant and very helpful.”

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Posted 6 years ago

“Great customer service and fantastic delivery times. Great jewelry at great prices.”

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Posted 6 years ago

“Super quality jewellery at low prices.... I'm a fan!! Easy ordering and easy returns. Order 1 or 100 items for one p&p a day.”

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Posted 6 years ago

“Super quality jewellery at low prices.... I'm a fan!! Easy ordering and easy returns. Order 1 or 100 items for one p&p a day.”

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Posted 6 years ago

“From speaking with customer advisors to delivery is excellent. Orders are delivered quickly and the service is what makes me return as a customer.”

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Posted 6 years ago

“I have shopped with Gemporia for over 20 years & always pleased with the remarkable gems & prices.However in 2018 I did purchase two beautiful diamond rings & did not realize they were gold on top silver worn off underneath.- So just check.?I have last week jumped in at the deep end & just bought some more items. I like the presenters but do not like the long ongoing bable about cost comparisons ect from the main experts.”

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Posted 1 year ago

“I love Gemporia and the presenters particularly Ellis, Hattie, Edina and Angeline. The call centre have always been polite and helpful. I don't to buy expensive rings but ones I like and have only had 2 stones fall out, Which my easily back in. In any store there will be something wrong so thanks to Steve Bennett I have a lot of jewellery, hanbage and scarves and he is getting poorer. Well done Steve and all the team.”

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Posted 2 years ago

“Was happy with Gemporia untill it came to returns- they don't mind taking your money but I've had to e-mail them several times lately to get my money back in to my bank account- be warned!!!!”

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Posted 2 years ago

“Bought a black diamond ring , it's absolutely beautiful and arrived within 5 days . The only small disappointment is that it didn't come in a ring box as its a gift”

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Posted 3 years ago

“I've bought a few things, rings, earrings and recently a ponch which is lovely, soft and cozy. Very pretty. The silver rings are really chunky with heavy silver, however my serenity ring doesnt sparkle, that's the only disappointment. Delivery is good, about a week. I've never sent anything back, so cant comment on that.”

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Posted 3 years ago

“I think it's the place to go if you are looking for good things that make you feel good in your self.”

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Posted 4 years ago

“I’ d like to see more precious stones on. There’s too much jade and agate. People don’t want to see that every day. I wish I had bought a one carat natural yelliw diamond four years ago. Now they don’t do decent size solitaires. Most of the diamond rings are clusters. I don’t like it when Adina describes a cluster diamond ring with a total weight of one carat as a ‘one carat diamond’ . It’s a one carat diamond ring but it’s not a one carat diamond!”

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Posted 1 year ago

“Too much jade on these days”

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Posted 1 year ago

“I have been a good customers is gems for a few years, and while I've been usually happy with the jewellery, at least the higher priced items I've bought, done of which have been truly beautiful and have elevated my collection beyond anything I could buy retail... However the more affordable items are always so much less significant in life, probably because they're such expensive"rare" 🤣 stones. Personally I've always found the customer service team very good, efficient and pleasant. My main issue is the presenters..A few I love and watch when they're on.. But that's rare.. Usually now all you see is the same shouty pushy few, touting their China rubbish throughout Everyone's show, taking any opportunity to promote their wares, at a high pitched yell. Will someone please inform she has a microphone...btw . One size does not fit all, most of the clothing thrown out of a factory is basically a sheet of cheap fabric with a hole for the neck. I do like some of the home warranty but honestly . You don't have to sell Everything . I'm sorry.. But it's not spiritually authentic to cover all bases and then expect people to find you credible.. Unfortunately all I see if that Gems is becoming hungry for the money and selling anything that moves”

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Posted 1 year ago

“Gemporia refunds take an unreasonable time Also I cannot watch Edina her instant hair fiddling is unwatchable. Someone tell her for goodness sake. It’s so annoying However the customers service team are brilliant and very helpful”

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Posted 2 years ago

“I have to say that the jewelry is fair, they need good designs though they just have a few that they use over and over, specially with the bigger carats, I wanted to buy some masks but I saw Ellis trying all of them,! They might put them all back on the wrapping and send them to customers they are not sealed, very unsanitary!!!!”

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Posted 2 years ago

“Reported them to the ASA. Advertising stones as completely natural and comparing to some worth thousands...when the stones were irradiated, so clearly not natural . Lindsay especially dies this.”

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Posted 3 years ago

“I made a number of purchases on Gemporia in 2019 .I found service good, fast, - I agree that they should emphasize the return costs of goods/insurance is the purchasers responsibility : when I did return a number of items they were quick in meeting their comittment to no quibble full refund. However I had only one item so far valued, and it came in at less than a third of purchase price - Mike”

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Posted 4 years ago

“I've ordered a few rings from Gemporia. 2 of them came with scratch on the stone, 1 ring looked like a fake silver as there were brown little dots on the silver. Another one looked like a cheap costume jewellery. One ring came after being resized I believe as there were a bump on the ring. I've kept some of them as they were quiet nice for the price I paid. The rest was sent back. The rings with a diamonds were really nice.”

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Posted 4 years ago

“Gold is thin and cheap”

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Posted 3 weeks ago

GEMPORIA is rated 1.6 based on 241 reviews