GEMPORIA Reviews

Name: GEMPORIA
Rating: 1.62

1.6 Rating 238 Reviews

13 %

of reviewers recommend GEMPORIA

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Metrics

1.6

Based on 238 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult

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Liz Daly

GEMPORIA 1 star review on 5th March 2021

Olany

GEMPORIA 1 star review on 17th August 2020

Mandy Evans

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gold is thin and cheap”

Helpful Report

Posted 1 week ago

“The genuine stones are poor quality eg rubies, diamonds, etc....if they weren't they wouldn't be selling them on Gems TV for a couple of hundred quid?”

Helpful Report

Posted 3 months ago

“Too much cheap White Zircon in most of the jewellery sold on Gemporia,I used to enjoy watching and buying but this is spoiling it for me .”

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Posted 5 months ago

“I always have to chase the company for a refund. Why they keep customers money for so long?.”

Helpful Report

Posted 1 year ago

“Ordered a ring was good price but a couple of weeks later same ring reduced by £40. Tried customer service no joy, could have easily refunded me £40 and I would have kept ring.returned the ring. So far I've spent £24 returning rings. Won't even look at programme again.”

Helpful Report

Posted 2 years ago

“Sorry for the low rating Customer service was excellent I had a problem. With a photo frame a new one a as sent out brill However I don't need to see Destello on 5 hrs one week 6 hrs another,the presenter needs to sell the 5 pages on the Web first before brings other scalfs ect items 140 pnd for affordable fashion STOP being so demanding, pushing for sales and taking over another's presenters 2 hrs actually telling her she can say it's getting to the point of me me me!! Love Eidena But I think she should present with another presenter reduculas And not on Eidins presenting!!”

Helpful Report

Posted 2 years ago

“Ring arrived had to send bk to be resized and now told 5 eks wait was a special birthday ring over 500 and won't be hear.if I'd known this I would have sent the item bk for a refund ..”

Helpful Report

Posted 2 years ago

“I have ordered from Gemporia since they started albeit i have 'moments' where i order loads and then long periods where i order nothing. Always liked them on the whole but noticing this year more and more items are coming from China. I dont want to buy goods from China so my latest delivery will be going back, which were Visage products. I was also disappointed with a striped jersey i purchased recently from Destello... £40, again made in China and looks like a rag! I will be reviewing whether i buy any more from them. Such a shame. The whole China bias reeks of greed.”

Helpful Report

Posted 2 years ago

“Rapid delivery, but I had two items cancelled without explanation. Also the magic of television makes certain stones look bigger and/or more translucent than they are. Disappointed at the tiny size and muddiness of the products I bought”

Helpful Report

Posted 2 years ago

“I bought south sea pearl items 8 months ago, because of Covid I have only worn the necklace, earrings and rings once. The 9ct gold pearl ring has gone a dirty brown colour. Gemporia are saying the guarantee is for 6 months and I bought them 8 months ago. The asked me if I want the gold rhodium plated at the cost of £20! In the past 18 months I have spent over £12,000 with them, but they are not getting another penny, I am appalled. Their after sales care team need a lot of work.”

Helpful Report

Posted 2 years ago

“This review is about Visage products. They aren’t bad but are no better than other mid-range products. What appalls me is that they are made in China. I asked why and the response was: ‘China has some of the world’s best cosmetic labs, which is why many large brands manufacture there. Having looked at working with labs here in the UK, the technology and manufacturing process isn’t as developed, as so much of the worlds’ cosmetics come from this area, it has become a hub of innovation.’ For me, this has no logic. The brand is neither among those that offer advanced production techniques nor is it a top end brand. Personally, perhaps the worst aspect of these products being made in China is the cost to the planet. The impact of transporting thousands of make up and skincare products from China to the UK must be enormous. Why not get them made in the UK? Other top brands that have been popular for years do. Sorry, but I will no longer buy these products.”

Helpful Report

Posted 2 years ago

“Lately the ring sizes are not correct. I have had to order ring size T/U whereas whereas P/Q or R/S would definitely fit. I think they are deliberately sending wrong sizes out so that Customers will pay to have their rings resized! Most rings on sale are sizing L/M or N/O, this is unfair. Even the Jewellery being sold on TV Live have virtually no large sizes! Also the amount of gold on the rings if resized would snap! Something is not right and I shall be visiting my local Jewellery shop when it is safe to prove this matter. I see the Ombudsman in my future!”

Helpful Report

Posted 3 years ago

“I received a ring today, the gold weight suggests this is cheap and poor quality. I compared this to my Mom's engagement ring which is better quality and true gold weight - also hall marked and over 40 years old. I hope the stones, which are a lot smaller than expected, don't fall out. Very disappointed.”

Helpful Report

Posted 3 years ago

“I have purchased a fair amount of jewellery from Gemporia over the past 16 years and they definitely have changed over time, not for the better either. I agree with other people who have reviewed Gemporia. All the hype the presenters give over the designs of Jewellery, quality of the stones etc. Dave Troth is really irritating with the same line to the gallery “what are you doing”regarding the final price of Jewellery items. The prices are hyped up before any drops which most people pick up on anyway. Gold has increased agree but the gold weights are very low in their jewellery pieces which makes them feel tacky and cheap. I sent a number of diamond rings back both Canadian and Argyle diamonds because of the very small diamonds (and I mean small) but also due to the weight of gold. If I’m paying for a 1.50 kt Canadian diamonds 18 kt gold ring I want to see the quality of gold that the stones are set in. My husband said it looked and felt like a ring out of a lucky bag. The prices have definitely gone up and quality have gone down big time. I hate it when Adena Stubbs and Elis ward particularly Elis who say at the time of auction I’ve bought 10 of these make up, candles, perfume and cashmere wraps. - highly irritating and covetous to say the least Think they forget that the majority of people don’t earn that much money and at the moment with the pandemic people have lost their jobs and are struggling financially. Think Gemporia should up it’s game and the quality of its goods.”

Helpful Report

Posted 3 years ago

“My mom has bought me several pieces of jewellery unfortunately the stones in many of my rings have come out. Ashame really as mom has spent alot of money with gems.”

Helpful Report

Posted 3 years ago

“Bought a lovely aquamarine ring, wore it for literally 15 minutes and the stone had fallen out and couldnt find it anywhere, so cannot return it, would never buy any ring with claw fixing from gemporia again.”

Helpful Report

Posted 3 years ago

“Returned several items of jewellry Two pieces a braclet and a ring was of poor quality I waited 6 days to recieve an email stating they had been recieved Had nothing Had to phone yet again Still no confermatiin Untill i gave them the tracking number i was then told it had been recieved but would have to wait another 4 to 5 days for an email and another 7 to 10 days for my money back in total over two weeks Bad custimer service”

Helpful Report

Posted 4 years ago

GEMPORIA is rated 1.6 based on 238 reviews