“Brilliant and fast .
. Looked everywhere on the internet
To find the information I needed for my gen and nothing specific, all AI guess work. Found these guys , sent email and information spot on .”
“I ordered parts for this company thinking they were in the USA. I paid for faster shipping and suppose to have been here in 5 day instead took 3 weeks. I also received the wrong parts for my generator . I would never use this company.”
“25 year old generator! They had an easy to use and find website. Found my parts, they were easy to order. Parts arrived a little late but they were spot on exact parts I needed and the quality was excellent! Will order again for my generator needs!”
“I purchased a duromax 4000s generator. No wheel kit available, I looked everywhere. I saw your brand on eBay. I purchased the wheel kit and everything fit perfectly. I was impressed with the quality of your product. Thank you so much, it’s better than lifting and carrying that heavy generator.”
“Don't waste your time with this company, I spent almost 30mins listening to the recording and making numerous selections only to be disconnected from their end. They publish a phone number that is supposed to be answered from 5am EST. On the second try, I woke up at 5:30am to make the call and once again was stuck in an endless que with neverending voice overs. This company is too big to care about their customers. They had us when we spent our money and thats all they care about. To this day they have never called back OR emailed me.”
“WOW! I sent an e mail to ask a question about valve settings and had an answer in about 10 min. Never had anyplace answer me that fast. Got my parts fast too. Thanks again
Dick Warren”
“I live in NZ, I ordered parts and they arrived as ordered a week later on the other side of the world.
Very impressive service. Thank you.
Cheers Ray”
“I had a charging issue on my kge6000thi generator, I could not find the information I needed so I sent in a ticket request and got a response very quickly I then checked to unit and found a plug was loose I repaired it and all is back to normal thank again”
“I ordered a part based on their very specific description, which stated it would definitely fit my specific model and meet my specific need. The part I received did not match any part on the unit. I contacted them for assistance and they stated I would have to send photos of the generator and demonstrate that it did not match. I did so, then the runaround began. I finally indicated I was requesting a refund and requested a prepaid return shipping label. They refused to pay for return shipping, stating it was "my fault" for ordering the "wrong" part, and citing a deceptive return policy. They refused to admit that they had sold a part that was essentially useless. I am out nearly $60.00 and have only a useless part to show for it. This is no way to treat customers, and I believe this is a deceptive practice which makes it nowhere near cost effective to return items that do not match or fit, especially for those ordering from abroad (in my case, United States). It is merely a way to scam international customers out of their money. AVOID ORDERING FROM THIS SELLER. HORRIBLE CUSTOMER SERVICE.”
“I am in the United States,& ordered Generator gaskets the last of June..After several weeks of not getting them I looked at the shipping site on 8-8-23 to see where they were at,said Chicago July 7th was the last place it was being sorted it said..Now I had purchased insurance for it to get to my house..So I got a hold of the Company that switched me to some reporting place & i explained that I had not got them..They said too bad your 30 days are up to file a claim..I said I have insurance though,again too bad so sad we keep your money..So do not trust this company! I will spread the word around on it everywhere I can..”
“Great service from this company. I ordered a part on Monday and it was delivered to me in Iowa on Saturday. I buy a lot of car repair parts here in the USA, and quite often I can't get then delivered that quickly. Job well done Generator Guru!”
