Generator Guru Reviews

4.3 Rating 100 Reviews
83 %
of reviewers recommend Generator Guru
4.3
Based on 100 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email

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Generator Guru 5 star review on 27th October 2021
David Sanders
Generator Guru 5 star review on 27th October 2021
David Sanders
Generator Guru 5 star review on 27th October 2021
David Sanders
Anonymous
Anonymous  // 01/01/2019
Very impressed with the service provided. Arrived within two days of ordering. Many thanks.
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Posted 2 weeks ago
I live in NZ, I ordered parts and they arrived as ordered a week later on the other side of the world. Very impressive service. Thank you. Cheers Ray
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Posted 2 weeks ago
Zak was very knowledgeable about the generator I was working on
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Posted 3 months ago
I needed information quickly! Yourgeneratorguru came thru like a champ.
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Posted 3 months ago
Correct item shipped quickly to B.C. Canada in a very professional manner - Thank you so much!
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Posted 4 months ago
I had a charging issue on my kge6000thi generator, I could not find the information I needed so I sent in a ticket request and got a response very quickly I then checked to unit and found a plug was loose I repaired it and all is back to normal thank again
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Posted 4 months ago
Excellent service . Had a technical question and they answered very quick. Thumbs up
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Posted 5 months ago
I ordered a part based on their very specific description, which stated it would definitely fit my specific model and meet my specific need. The part I received did not match any part on the unit. I contacted them for assistance and they stated I would have to send photos of the generator and demonstrate that it did not match. I did so, then the runaround began. I finally indicated I was requesting a refund and requested a prepaid return shipping label. They refused to pay for return shipping, stating it was "my fault" for ordering the "wrong" part, and citing a deceptive return policy. They refused to admit that they had sold a part that was essentially useless. I am out nearly $60.00 and have only a useless part to show for it. This is no way to treat customers, and I believe this is a deceptive practice which makes it nowhere near cost effective to return items that do not match or fit, especially for those ordering from abroad (in my case, United States). It is merely a way to scam international customers out of their money. AVOID ORDERING FROM THIS SELLER. HORRIBLE CUSTOMER SERVICE.
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Posted 5 months ago
I am in the United States,& ordered Generator gaskets the last of June..After several weeks of not getting them I looked at the shipping site on 8-8-23 to see where they were at,said Chicago July 7th was the last place it was being sorted it said..Now I had purchased insurance for it to get to my house..So I got a hold of the Company that switched me to some reporting place & i explained that I had not got them..They said too bad your 30 days are up to file a claim..I said I have insurance though,again too bad so sad we keep your money..So do not trust this company! I will spread the word around on it everywhere I can..
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Posted 7 months ago
Great service from this company. I ordered a part on Monday and it was delivered to me in Iowa on Saturday. I buy a lot of car repair parts here in the USA, and quite often I can't get then delivered that quickly. Job well done Generator Guru!
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Posted 7 months ago
Very impressed with you guys and your quick response time. Thank you for the information and will definitely use you guys in the future.
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Posted 9 months ago
Great service from these people,thanks will use you again
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Posted 10 months ago
I live in the states and was leery about dealing overseas. However, these guys are Terrific ! Honest, knowledgeable, and motivated to get you the parts you need ! Highly recommend. Thanks !!
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Posted 11 months ago
Ordered an AVR and outdoor cover for my generator. From England to Southern Ohio, received it in 2 work days. Part was exact match, it took about 15-20 minutes to install. Generator runs perfect now Thanks for the help
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Posted 11 months ago
Intelligent and prompt response from zac about a no battery charge situation I had with a generator I was working on. Thanks!
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Posted 11 months ago
still haven't received part,It was apparently shipped March 6 2023,I have recieved items ordered from Amazon in 3 to 4 days.This will be my 2nd time dealing with n you, first and last.
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Posted 1 year ago
They substituted a different size capacitor than what I ordered and then they said it's close enough. It's tolerances are outside of my spec range for what I ordered. They said I can return it at my expense, this is unacceptable as they did not send what I ordered and the cost to send it back from USA is prohibitive.
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Posted 1 year ago
Achtung: Deutsche Kunden (und das dürfte für Kunden in allen EU Ländern gelten) müssen Import-Steuern bezahlen, was eine Bestellung bei Generator Guru unwirtschaftlich macht. In unserem Fall waren das unter dem Strich 40 % des Warenwertes, die der Zoll von uns nachgefordert hat.
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Posted 1 year ago
I was a truck mechanic for 42 years, so when my neighbor asked if I could repair his generator, of course I can. The H07552 unit would start but run for only a minute or so. I removed the carb & found 2 of 3 carb & iso plate gaskets torn. Installed 3 new gaskets & tried again. NOT a whole lot of help. Removed rocker cover & found intake push tube off its rocker. R & I engine head to inspect lifters and reassembled. Thanks to Generator Guru for suppling all the gaskets, valve settings & eng.torques.
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Posted 1 year ago
Very fast reply and gave me the information I needed
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Posted 1 year ago
Generator Guru is rated 4.3 based on 100 reviews