Generator Guru Reviews

Name: Generator Guru
Rating: 4.31

4.3 Rating 104 Reviews

83 %

of reviewers recommend Generator Guru

Company Reviews

Questions

Metrics

4.3

Based on 104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	6 - 12 Hours

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Generator Guru 5 star review on 27th October 2021

David Sanders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and responsive as to shipping parts and providing spot on advice via email”

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Posted 1 month ago

“I purchased a duromax 4000s generator. No wheel kit available, I looked everywhere. I saw your brand on eBay. I purchased the wheel kit and everything fit perfectly. I was impressed with the quality of your product. Thank you so much, it’s better than lifting and carrying that heavy generator.”

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Posted 2 months ago

“Don't waste your time with this company, I spent almost 30mins listening to the recording and making numerous selections only to be disconnected from their end. They publish a phone number that is supposed to be answered from 5am EST. On the second try, I woke up at 5:30am to make the call and once again was stuck in an endless que with neverending voice overs. This company is too big to care about their customers. They had us when we spent our money and thats all they care about. To this day they have never called back OR emailed me.”

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Posted 5 months ago

“WOW! I sent an e mail to ask a question about valve settings and had an answer in about 10 min. Never had anyplace answer me that fast. Got my parts fast too. Thanks again Dick Warren”

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Posted 7 months ago

“Very impressed with the service provided. Arrived within two days of ordering. Many thanks.”

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Posted 8 months ago

“I live in NZ, I ordered parts and they arrived as ordered a week later on the other side of the world. Very impressive service. Thank you. Cheers Ray”

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Posted 8 months ago

“Zak was very knowledgeable about the generator I was working on”

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Posted 11 months ago

“I needed information quickly! Yourgeneratorguru came thru like a champ.”

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Posted 11 months ago

“Correct item shipped quickly to B.C. Canada in a very professional manner - Thank you so much!”

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Posted 1 year ago

“I had a charging issue on my kge6000thi generator, I could not find the information I needed so I sent in a ticket request and got a response very quickly I then checked to unit and found a plug was loose I repaired it and all is back to normal thank again”

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Posted 1 year ago

“Excellent service . Had a technical question and they answered very quick. Thumbs up”

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Posted 1 year ago

“I ordered a part based on their very specific description, which stated it would definitely fit my specific model and meet my specific need. The part I received did not match any part on the unit. I contacted them for assistance and they stated I would have to send photos of the generator and demonstrate that it did not match. I did so, then the runaround began. I finally indicated I was requesting a refund and requested a prepaid return shipping label. They refused to pay for return shipping, stating it was "my fault" for ordering the "wrong" part, and citing a deceptive return policy. They refused to admit that they had sold a part that was essentially useless. I am out nearly $60.00 and have only a useless part to show for it. This is no way to treat customers, and I believe this is a deceptive practice which makes it nowhere near cost effective to return items that do not match or fit, especially for those ordering from abroad (in my case, United States). It is merely a way to scam international customers out of their money. AVOID ORDERING FROM THIS SELLER. HORRIBLE CUSTOMER SERVICE.”

Helpful Report

Posted 1 year ago

“I am in the United States,& ordered Generator gaskets the last of June..After several weeks of not getting them I looked at the shipping site on 8-8-23 to see where they were at,said Chicago July 7th was the last place it was being sorted it said..Now I had purchased insurance for it to get to my house..So I got a hold of the Company that switched me to some reporting place & i explained that I had not got them..They said too bad your 30 days are up to file a claim..I said I have insurance though,again too bad so sad we keep your money..So do not trust this company! I will spread the word around on it everywhere I can..”

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Posted 1 year ago

“Great service from this company. I ordered a part on Monday and it was delivered to me in Iowa on Saturday. I buy a lot of car repair parts here in the USA, and quite often I can't get then delivered that quickly. Job well done Generator Guru!”

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Posted 1 year ago

“Very impressed with you guys and your quick response time. Thank you for the information and will definitely use you guys in the future.”

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Posted 1 year ago

“Great service from these people,thanks will use you again”

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Posted 1 year ago

“I live in the states and was leery about dealing overseas. However, these guys are Terrific ! Honest, knowledgeable, and motivated to get you the parts you need ! Highly recommend. Thanks !!”

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Posted 1 year ago

“Ordered an AVR and outdoor cover for my generator. From England to Southern Ohio, received it in 2 work days. Part was exact match, it took about 15-20 minutes to install. Generator runs perfect now Thanks for the help”

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Posted 1 year ago

“Intelligent and prompt response from zac about a no battery charge situation I had with a generator I was working on. Thanks!”

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Posted 1 year ago

“still haven't received part,It was apparently shipped March 6 2023,I have recieved items ordered from Amazon in 3 to 4 days.This will be my 2nd time dealing with n you, first and last.”

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Posted 1 year ago

Generator Guru is rated 4.3 based on 104 reviews