“Having trouble with my generator. Found your website. Emailed my issue. Received an email next day, explaining what could be wrong, how to fix and what parts I needed. All this info and I did not have to by anything from them. Very helpful.
.”
“I ask a question about parts and torque info on a older unit.
i not only got the right answer but a full PDF of all specification.
this is amazing thank you team.”
“For over 6 months I have been trying to get an Idle Control Switch for my DuroMax XP10,000EH generator, first from DuroMax and then thru Northern Tool. Finally I tried Generator Guru at first they said they didn't have one but they went above and beyond by asking for pictures of the part and they would try to match it up with something they did have. Again no luck, but a few weeks later they actually called me and said they had located some and was I still interested. Finally a company with GREAT follow up!!”
“Superb website, easy to search and find parts. All parts I ordered were top notch quality. Generator fired and ran perfect after installation. Will tell all I know about a great company!”
“Sent wrong part and can not find phone number I order a oil plug for a smarter tools gp-9500 EB Genarator you sent one for a toy half the size it should be”
“Wrong parts for service kit sent
Wring gaskets sent - apparently I ordered wrong ones ?
My review on another site they are trying to take down
Cheap Chinese parts - I had to source the correct parts locally
Cheaper & better quality.
RMA link does not work for me to return goods.
Because Generator Guru started to claim falsehoods
I have had no other option than to hand the parts to trading standards.
Furthermore I have given Generstor Guru the option to contact me directly to sort
My legal team are standing by.
I have proof and order numbers etc.”
“thank you so much, Jane Gordon for your prompt reply, & good advice
I'm going to do it like you said, clean it, then rebuild carb,asap. last winter was super cold here in Oklahoma. must have a reliable generator, just in case. Don't you think then that using 100% gas is better? I'll send again when I "get her going" thanks again. terry”
“First of all they carried all the parts i needed for generator and when i was at a loss to get running zak gave me information on what to do and it worked thanks again”
“My questions were answered VERY quickly (even at 0630 am!), and gave me the help and advice I needed. In the event I didn't go through with a repair, and upgraded to a new (better suited) generator instead, but this in no way detracts from the service I received. I was particularly impressed with the spares available for what was originally a very cheap unit.”
“It is refreshing to experience great customer service. These guys are above and beyond. Thank you Generator Guru for having hard to find parts and Amazing Customer Service. Parts came really quick.
Lurenda
Gold Express LLC”
“Have successfully ordered service kits from Generator Guru in the past and recently had a really prompt reply to my question about valve clearances for my generator.”
“My generator stopped producing enough electricity at the 110 plug to start my drill or fan. They gave great info as to where to start looking for my problem. I got it figured out in short time due to the info I got from these people. They sent me a email quickly with info to help me get it fixed. It is up and running again thanks to their help.”
