Genpower Reviews

Name: Genpower
Rating: 1.80

1.8 Rating 65 Reviews

20 %

of reviewers recommend Genpower

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1.8

Based on 65 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Genpower 1 star review on 17th December 2021

R O Stanley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to return a Hyundai mower as it was not up to the job. Had great difficulty making any contact with after sales, but eventually the machine was returned and was told I would get a refund. Could not believe it when I found the refund was £72.55 less than I paid. This is appalling, don't use them.”

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Posted 3 years ago

“Do not buy from Hyundai if genpower deals with there after sales, Absolutely the worse customer service I have experienced they deliberately put hurdles in your way while trying to get the issue resolved, Ignore any questioned you ask them and refuse to pass you onto a supervisor, I will not buy another Hyundai machine if this is there after sales customer service, marked them one as zero not an option”

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Posted 3 years ago

“Steer clear from this company. Very deceitful. Two jet washes. First pump broke. Second, two days to start, then failed. Cost me money for return and loss of fuel and oil x2. Company pretends to be professional. Will not communicate. Recognises your phone number and blocks. I opened dispute - "Item not fit for purpose" Next step, trading standards.”

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Posted 3 years ago

“Bought the hp530 spe cost over 400 pounds the gearbox has failed i have now been waiting 5 weeks to get this sorted no replys from Josh to when the part will be delivered originally stated 1-5 working days 4 weeks ago tried phoning them the phone lines are down i feel I'm being ignored now shocking service was going to use again to buy a petrol srimmer and chainsaw but not now i will be speaking to trading standards over this”

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Posted 3 years ago

“genpower will not honour the warranty ,they just give you the runaround rogue traders should not be trading”

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Posted 3 years ago

“I have given 1 star for service as 0 isn't an option. Bought Hyundai Lawnmower in June, Broke in July, argued for 6 weeks about replacement. Agreed in September to take lawnmower back in with full refund as they wouldn't replace it?: Numerous requests for refund over 10 weeks, still no refund. Will probably need to go to small claims court procedure. TERRIBLE COMPANY, TERRIBLE PRODUCT, TERRIBLE CUSTOMER SERVICE!”

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Posted 4 years ago

“I recently purchased a Hyundai pressure washer from Genpower and this was duly delivered to my home. However, I could not get the machine to pump water. When I called customer services, they said the machine needed at least 14l of water a minute. I'm on a mains water supply, with decent pressure but when I measured it we only achieved 7l a minute. I called Genpower asking to return the pressure washer under distance selling regulations, as it was less than the 14 days. I paid for the £49.95 large/heavy courier return, but they deducted £130.00 "restocking" charge from the refund. When I called to query this, the rep wasn't interested in my concerns it was more of a "that's what the computer says" attitude. I contacted Pembrokeshire Trading Standards over the matter, and they stated Genpower were breaking the law with a blanket 25% restocking charge in all circumstances. It is something trading standards will be taking up with Genpower. So I'm the best part of £200.00 down, and Genpower doesn't care. Like I said in the title, the is the WORST experience I have ever experienced with an online retailer. The only option I have now, which I will be taking, is to pursue Genpower through the small claims courts and file a civil action for unfair/excessive restocking charges.”

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Posted 4 years ago

“I bought a Healthway air purifier / had a fault / also a horrible smell. They collected it quickly they received 15/05 2019 / however the refund did not happen / got it via paypal today 7/06 /2019. I always pay by paypal who usually sort out any problemds however bad the seller.”

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Posted 4 years ago

“Dreadful service they had my Hyundai for 4 weeks and returned it without fixing it Now waiting weeks for them to pick up to have another attempt Dreadful service as this is warranty claim”

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Posted 5 years ago

“Would not buy from these again, appalling!!!!!!! Would not buy from these again, after sales service appalling. They were supposed to have done repairs, but only bodged it and now want to charge me to send it back to do what they should have done in first place. They even suggested I attempt to repair the machine myself, even though it was under a 3 year guarantee. Very condescending technicians, not helpful at all!!!!!”

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Posted 5 years ago

“Terrible service. No regard for customers.”

Helpful Report

Posted 5 years ago

Genpower is rated 1.8 based on 65 reviews