GetGeared.co.uk Reviews

Name: GetGeared.co.uk
Address: 290, Kingston Road, Leatherhead, 290, Kingston Road, Leatherhead, United Kingdom
Rating: 4.87

4.9 Rating 2,051 Reviews

98 %

of reviewers recommend GetGeared.co.uk

Company Reviews

Metrics

Info

4.9

Based on 2,051 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About GetGeared.co.uk:

GetGeared.co.uk started operating as an E-commerce retailer of motorcycle clothing and accessories before broadband and before smartphones! We are one of the longest established online motorcycle accessories shops.

Our single motto guides everything we do: Inspire, Equip, Protect.
- Inspire: There is no point doing things without passion - We are excited by great products and want you to buy gear that makes your leisure time more special, more inspired, more exciting. - Equip: Great products change your experiences because they do the right job for you - We are passionate about getting you the right gear, not just any gear. - Protect: And when called upon, the kit we offer keeps you safe - We know how gear protects: Buy knowledgeably, talk to us.

GetGeared is a "leading e-commerce retailer"
We are small but plucky! In a review of the top 2000 most important smaller retailers in the UK, GetGeared is the only "Growth Top500" retailer in our niche.

We are the largest independent motorcycle accessories retailer in the UK
- We are independent: We only sell you the brands and products we believe in. - We are family-owned: There is no 'big money' involved, no Private Equity group is funding our expansion, just honest hard work.
- We care every step along the way: We don't get everything right, but we care that when we get things wrong we put it right with you.
- We know an awful lot about gear: We are specialists and our purpose is to inspire, equip and protect! - We are here so you get the right gear, not just any gear.

The GetGeared 100% Guarantee
1. Only quality brands 2. Only gear that does its job 3. Love it, or your money back

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GetGeared.co.uk 5 star review on 15th June 2022

Paul

GetGeared.co.uk 5 star review on 2nd April 2021

Ian

Jodie

Keith

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, easy to talk to to resolve issues, life’s made easier at the minute for those big purchases due to the availability of Clearpay during these trying times. Cannot fault GetGeared and I will be using them for the foreseeable”

Helpful Report

Hi Ryan, Thank you so much for taking the time to leave us your feedback about your recent purchase with us. I'm glad to hear that you were happy with your shopping experience and with the customer service that you have received. Hope you are enjoying your item and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“Excellent service , I wanted a new cover for my bike, Martin checked the specs of my bike online to make sure I got the best fit, ordered it to be delivered to me and I got it in 4 days , great service nice little shop really helpful staff . Will definitely be using them again . Thanks Guys , just proving the little independent shops always win on customer service”

Helpful Report

Hi John, Thank you for taking the time to leave us your feedback on your recent trip into our store! I'm glad to hear that Martin was able to help find the suitable size cover for your bike and this was delivered to you so quickly! I will ensure to pass on your comments to Martin to read! Hope you are enjoying the bike cover and we do hope to see you shopping with us again in the future! Kind Regards, Elise GetGeared Team

“Was in a hurry but Martin at Leatherhead was brilliant - quick but not rushed, gave me spot on advice about the trousers he thought would suit and was right too. Lovely shop, excellent products and helpful, knowledgeable and friendly advice. Don't go anywhere else!”

Helpful Report

Hi Michael, Thank you so much for taking the time to leave us your feedback about your recent experience with us. I'm glad to hear that Martin was able to help provide information about the trousers that you needed! I will ensure that your comments are passed along to him to read! Hope you are enjoying your trousers and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“Staff are very friendly and knows about everything in the shop and very helpful when asking questions”

Helpful Report

Hi, Thank you for taking the time to leave us your feedback of your recent experience with us. I'm glad to hear that you found your trip in to the store useful and the staff were able to assist you with your items. We do hope to see you shopping with us again in the future! Kind Regards, Elise GetGeared Team

“Easy to navigate website and quick delivery as always. Never had any issues from Get Geared”

Helpful Report

Hi Raz, Thank you so much for taking the time to leave us your feedback about your recent experience with us. I'm glad to hear that you were able to use the website with ease and that your order was delivered quickly! Hope you are enjoying your item and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“Excellent service and a great product at a great price”

Helpful Report

Hi, Thank you for taking the time to leave us feedback! Reviews like yours make such a difference to companies like ours. We hope to see you shopping with us again soon. Kind regards, Elise GetGeared Team

“Really impressed by the service provided as well as customer care, 2nd time using Get Geared and will be back.”

Helpful Report

Hi Peter, Thank you so much for taking the time to leave us your feedback about your recent purchase with us. I'm glad to hear that you were happy with your shopping experience and the customer care that you received. Hope you are enjoying your item and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“A truly amazing company,I can't recommend them more highly.”

Helpful Report

Hi Clifford, Thank you so much for taking the time to leave us your feedback about your recent experience with us. Reviews like yours make such a difference to companies like ours. We hope to see you shopping with us again soon. Kind regards, Elise GetGeared Team

“Trust a credit to the company nothing to much trouble will definitely use company again .. again thanks Trish”

Helpful Report

Hi Mr Rafter, Thank you so much for taking the time to leave us your feedback about your recent purchase with us. I'm glad to hear that you were happy with your shopping experience and Trish was able to help you with your order. Hope you are enjoying your item and hope to see you shopping with us again in the future! Kind Regards, Elise GetGeared Team

“I Would like to thank Georg for making my day ! This time I got my winter jacket and I love it ! Georg was very helpful, smiling , polite , nice and I wish every business to have staff so dedicated like he is. There was a lady who was helping me too but I did not take her name , unfortunately. I would like to thank her , too ! You guys are amazing! Considering the size of the store you might think you can not find what you are looking for but I want to insure You , You will ALWAYS ALWAYS ALWAYS find what You need 🔆 Great stock !”

Helpful Report

“Great customer service, Martin was helpful, gave advice and was not pushy allowing me to make up my own mind. I always hey my bike gear here, highly recommended”

Helpful Report

Hi, Thank you for taking the time to leave such wonderful feedback about your shopping experience with us and I am glad to hear that Martin was able to provide you with useful advise about your items. Hope you are enjoying your items and we are glad to hear that you will be shopping with us again in the future! Kind Regards, Elise GetGeared Team

“Very good”

Helpful Report

“Martin was very helpful, knowledgeable and gave us lots of tips for my CBT this weekend. Would definitely recommend and will be back for my kit. Luke Chester”

Helpful Report

Hi Luke, Thank you so much for taking the time to leave us your feedback about your recent purchase with us. I'm glad to hear that you were happy with your shopping experience with us and Martin was able to provide you with lots of tips for your CBT! Hope to see you shopping with us again in the future! Kind Regards, Elise Get Geared Team PS. Good luck for the CBT! :)

“Didn’t expect anything less than top quality gear from you.”

Helpful Report

Hi, Thank you so much for taking the time to leave us your feedback about your recent purchase with us. I'm glad to hear that you were happy with your shopping experience! Hope you are enjoying your item and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“Highly recommended very easy to use website Very happy with my purchase great price will definitely use them again”

Helpful Report

Hi, Thank you so much for taking the time to leave us your feedback about your recent purchase with us. I'm glad to hear that you were happy with your shopping experience and your order arrived with you quickly. Hope you are enjoying your item and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“Great service had an issue with discount code sorted by customer service. Delivery was prompt. Product was great.”

Helpful Report

“Great motorbike chain, delivered on time. All round good service”

Helpful Report

Hi Laura, Thank you so much for taking the time to leave us your feedback about your recent purchase with us. I'm glad to hear that you were happy with your shopping experience and your order arrived with you quickly. Hope you are enjoying your chain and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“Excellent customer service, my size wasn’t in stock. So had to wait a few weeks. I was informed straight away and given the options of either wait, cancel or choose a different style. I decided to wait and was kept up to date until order arrived. Highly recommend”

Helpful Report

Hi Neil, Thank you for taking the time to leave us such lovely feedback! I'm glad to hear that you are happy with your experience with us and your item has now arrived with you safely. I do hope that you enjoy your item and hope to see you shopping with us again in the future! Kind Regards, Elise GetGeared Team

“Excellent service and great price”

Helpful Report

“Ordered a shark helmet online ( very easy process ) it was the cheapest price I could find having looked on lot's of websites, really quick free delivery and a little packet of sweets inside also 😊 very happy customer.”

Helpful Report

Hi Stephen, Thank you so much for taking the time to leave us your feedback about your recent purchase with us. I'm glad to hear that you were happy with your shopping experience and your Shark helmet arrived with you quickly. Hope you are enjoying your Shark helmet and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

GetGeared.co.uk is rated 4.9 based on 2,051 reviews