GetGeared.co.uk Reviews

Name: GetGeared.co.uk
Address: 290, Kingston Road, Leatherhead, 290, Kingston Road, Leatherhead, United Kingdom
Rating: 4.87

4.9 Rating 2,051 Reviews

98 %

of reviewers recommend GetGeared.co.uk

Company Reviews

Metrics

Info

4.9

Based on 2,051 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About GetGeared.co.uk:

GetGeared.co.uk started operating as an E-commerce retailer of motorcycle clothing and accessories before broadband and before smartphones! We are one of the longest established online motorcycle accessories shops.

Our single motto guides everything we do: Inspire, Equip, Protect.
- Inspire: There is no point doing things without passion - We are excited by great products and want you to buy gear that makes your leisure time more special, more inspired, more exciting. - Equip: Great products change your experiences because they do the right job for you - We are passionate about getting you the right gear, not just any gear. - Protect: And when called upon, the kit we offer keeps you safe - We know how gear protects: Buy knowledgeably, talk to us.

GetGeared is a "leading e-commerce retailer"
We are small but plucky! In a review of the top 2000 most important smaller retailers in the UK, GetGeared is the only "Growth Top500" retailer in our niche.

We are the largest independent motorcycle accessories retailer in the UK
- We are independent: We only sell you the brands and products we believe in. - We are family-owned: There is no 'big money' involved, no Private Equity group is funding our expansion, just honest hard work.
- We care every step along the way: We don't get everything right, but we care that when we get things wrong we put it right with you.
- We know an awful lot about gear: We are specialists and our purpose is to inspire, equip and protect! - We are here so you get the right gear, not just any gear.

The GetGeared 100% Guarantee
1. Only quality brands 2. Only gear that does its job 3. Love it, or your money back

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GetGeared.co.uk 5 star review on 15th June 2022

Paul

GetGeared.co.uk 5 star review on 2nd April 2021

Ian

Jodie

Keith

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good quality gear jacket was too small shipped it straight back got another jacket sent but did take a little longer than expected would definitely buy from you again”

Helpful Report

Hi Dezzy, Thank you for taking the time to leave us your feedback. I'm sorry to hear that your initial jacket was too small, but glad to hear that the correct size has now been received. I do hope that you are enjoying your new jacket! Hope to see you shopping with us again soon! Kind Regards, Elise Your GetGeared Team

“Very happy with the product. Nice little promo discount applied successfully at checkout and the item was delivered promptly.”

Helpful Report

Hi L, Thank you so much for taking the time to leave us your feedback about your recent experience with us. I'm glad to hear that you were happy with your item and that your order was delivered quickly! Hope you are enjoying your item and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“Wonderful, good quality boots and the customer service was very helpful! Will recommend to friends!”

Helpful Report

Hi, Thank you so much for taking the time to leave us your feedback about your recent purchase with us. I'm glad to hear that you were happy with your new boots! Hope you continue to enjoy your boots for many years to come and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“First class service and product thank you very much Gary”

Helpful Report

Hi, Thank you so much for taking the time to leave us your feedback about your recent purchase with us. I'm glad to hear that you were happy with your shopping experience and your order arrived with you quickly. Hope you are enjoying your item and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“Very Happy Good product at the best price I could find and fast delivery”

Helpful Report

Hi Philip, Thank you so much for taking the time to leave us your feedback about your recent experience with us. I'm glad to hear that you were happy with your item and that your order was delivered quickly! Hope you are enjoying your item and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“Great fast service and delivery”

Helpful Report

“Very communicative people, responsive, friendly, willing to help at any time”

Helpful Report

Hi Dan, Thank you for taking the time to leave us your feedback for your recent purchase. I'm glad to hear that you have had a great experience with us! Comments like this really mean a great deal to us, so greatly appreciate it! We hope to see you shopping again with us again in the future! Kind Regards, Elise Your GetGeared Team

“Had trouble ordering online, phoned up and they sorted my order straight away. Very helpful.thanks 👍”

Helpful Report

Hi, Thank you for taking the time to leave us feedback about your recent experience with us. I'm sorry to hear that you had some troubles navigating the website, however I am happy to hear that you were able to get your order sorted over the phone instead! I do hope that you are enjoying your new item! We do hope to see you shopping with us again in the future! Kind Regards, Elise From GetGeared

“Great advice and guidance in the shop. Good value product”

Helpful Report

Hi, Thank you for taking the time to leave us your feedback of your recent experience with us. I'm glad to hear that you were happy with your experience when you popped into the shop to see us! I will ensure that your feedback is passed onto the rest of the team. We do hope to see you shopping with us again in the future. Kind Regards, Elise From GetGeared

“Fantastic website, clearly laid out and easy to browse a huge selection of quality products. A very friendly and personal service even online. I received an email with a discount code which sealed the deal for me. Fast delivery and a nice wee hand written message on the packing slip. Bonus delivery.....some Love Hearts and another discount code for future purchases. I got the feeling throughout that my business is appreciated and I recommend Get Geared to everyone I can. Keep up the great work folks. Money well spent. Thank you.”

Helpful Report

Hi Stuart, Thank you for taking the time to leave us such a wonderful review about your shopping experience. I'm glad to hear that you were able to navigate the website and find the items that you required. I'm also super happy to hear that your order arrived with you so quickly and safely. We do hope that you enjoy your new item and please, do let us know if you have any enquiries at all and we will be happy to help! Hope to see you shopping with us again in the future! Hope you have a fab weekend and happy riding! Kind regards, Elise GetGeared Team

“Fast delivery great products will use again”

Helpful Report

Hi, Thank you for taking the time to leave us feedback! Reviews like yours make such a difference to companies like ours. We hope to see you shopping with us again soon. Kind regards, Elise GetGeared Team

“Excellent service. Very quick delivery and kept informed. Strongly recommend.”

Helpful Report

Hi, Thank you so much for taking the time to leave us your feedback about your recent experience with us. I'm glad to hear that you were happy with your shopping experience and that your item arrived with you quickly. We hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“Great service from Martin , highly recommended”

Helpful Report

Hi TG, Thank you for taking the time to leave us your feedback about your experience with us, especially for your comments about Martin, I will ensure that this is passed along to him to read. Reviews like yours make such a difference to companies like ours (and our staff - makes our day!) We hope to see you shopping with us again soon. Kind regards, Elise GetGeared Team

“Fantastic service. Bought a few things from Get geared. Always great pricing and quick delivery A++”

Helpful Report

Hi Adam, Thank you for taking the time to leave us feedback! I'm happy to hear that you have had such a positive experience shopping with us. I'm glad to hear that your order has arrived with you safely and quickly. We hope to see you shopping with us again soon. Kind regards, Elise GetGeared Team

“Product arrived quickly and they payed for DPD next day delivery”

Helpful Report

Hi, Thank you so much for taking the time to leave us your feedback about your recent experience with us. I'm happy to hear that your item has arrived with you safely and so quickly. We do hope you are enjoying your item and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“Great service from Martin for purchase of Back Protector. Good fit after trying many different options. Made my track eve session that day thanks to GetGeared! Cheers David”

Helpful Report

Hi David, Thank you for taking the time to leave such wonderful feedback, especially for Martin. I will ensure that your comments are passed along for him to read. I'm glad that we were able to find a suitable Back Protector for you and that you were able to make it to your track session. We do hope to see you shopping with us again in the future. Kind regards, Elise GetGeared Team

“This is my 4th purchase from getgeared and it’s the best out there,had a Slight problem with the last, but a phone call just settled it and you can see that its small business as the attention to what they offer is outstanding,absolutely outstanding for me so you have a loyal customer”

Helpful Report

Hi Michael, Thank you so much for taking the time to leave us your feedback about your recent experience with us. I'm so glad to hear that you have been shopping with us for a while - however sorry to hear that you experienced an issue with your purchase. But I am happy to hear that this has been resolved for you. Hope you are enjoying your items and hope to see you shopping with us again in the future! Kind Regards, Elise GetGeared Team Kind regards, Elise GetGeared Team

“So happy with my gloves should of found this site sooner”

Helpful Report

Hi Mel, Thank you so much for taking the time to leave us your feedback about your recent experience with us. I'm glad to hear that you have found us and that you are happy with your new gloves! We do hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

“I went to buy a new crash helmet. Martin was very helpful and discussed all the details of the helmet I chose. For the first time in all my years of biking I was fitted for the crash helmet, to get the correct size.”

Helpful Report

Hi Stephen, Thank you for taking the time to leave us your wonderful feedback after your recent trip to our store. I'm so glad to hear that Martin was able to provide you with this information and ensured that you left with a helmet that is perfect for you! I do hope that you have been enjoying this and we do hope to see you shopping with us again in the furture! Kind Regards, Elise GetGeared Team

“package arrived safe and intact via Evri, excellent serivce, Thank you.”

Helpful Report

Hi Geoff, Thank you so much for taking the time to leave us your feedback about your recent experience with us. I'm glad to hear that your items arrived with you safely and so quickly. Hope you are enjoying your item and hope to see you shopping with us again in the future! Kind regards, Elise GetGeared Team

GetGeared.co.uk is rated 4.9 based on 2,051 reviews