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Get Set Pet Reviews

4.9 Rating 3,770 Reviews
98 %
of reviewers recommend Get Set Pet
4.9
Based on 3,770 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Get Set Pet Reviews

About Get Set Pet:

We’re on a mission to help your pet live its best life. By bringing together expert knowledge, nutritious food and high-quality products with an exceptional shopping experience, Get Set Pet is the ultimate online destination for pet supplies.

Visit Website

Phone:

01344483389

Email:

Martin.ruddy@getsetpet.com

Location:

Molly Millars Lane, Wokingham
RG41 2QY

Write Your review

Get Set Pet 5 star review on 8th March 2024
Anonymous
Get Set Pet 4 star review on 20th February 2024
Hilary Cartel
Get Set Pet 3 star review on 1st February 2024
Roselyn Corbin
Get Set Pet 5 star review on 3rd October 2023
Anonymous
Get Set Pet 5 star review on 20th September 2023
Pauline Sandiford
Get Set Pet 5 star review on 18th September 2023
Francesco Camardo
Get Set Pet 5 star review on 18th September 2023
Francesco Camardo
116
Anonymous
Anonymous  // 01/01/2019
I definitely recommend shopping in this store, they really care about the customer, take care of details, including attaching promotions to letters and small gifts. I am very pleased with all the orders I will continue shopping with them all the time. The delivery time is also very fast. I definitely recommend it!!!
Helpful Report
Posted 3 years ago
Thank you, Edyta for your incredibly kind review! We strive to give a fantastic and personal service so it is always lovely to hear it's appreciated! Many thanks for using GetSetPet. - Gemma and the GetSetPet team.
Posted 3 years ago
what arrived was what we ordered
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Posted 3 years ago
Thank you for your review! Many thanks for using GetSetPet. - Gemma and the GetSetPet team.
Posted 3 years ago
Quick and efficient service which included free gift and discount
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Posted 3 years ago
Thank you for your lovely review, Judith! Many thanks for using GetSetPet. - Gemma and the GetSetPet team.
Posted 3 years ago
Great service
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Posted 3 years ago
Thank you, Karen! Many thanks for using GetSetPet. - Gemma and the GetSetPet team.
Posted 3 years ago
Great service. Lovely company to deal with
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Posted 3 years ago
Thank you very much, Teresa! Many thanks for using GetSetPet. - Gemma and the GetSetPet team.
Posted 3 years ago
Thrilled to bits I can get Simpson 80:20 locally will be back many many times Fantastic stock lovely staff highly recommend
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Posted 3 years ago
Thank you so much for your kind reviews, Tracy! Many thanks for using GetSetPet. - Gemma and the GetSetPet team.
Posted 3 years ago
Excellent service and value. Will definitely be buying again from GSP.
Helpful Report
Posted 3 years ago
Thank you for your lovely review, Ray! We look forward to helping you again soon. Many thanks for using GetSetPet. - Gemma and the GetSetPet team.
Posted 3 years ago
Excellent all round. Good price, fast delivery. Superb customer service skills. Will be buying our dog food from them from now on.
Helpful Report
Posted 3 years ago
Thank you so much, Pam! Very glad to hear you have had a good experience with us and look forward to serving you again soon! Many thanks for using GetSetPet. - Gemma and the GetSetPet team.
Posted 3 years ago
Great price on James Wellbeloved and very fast free delivery. It came within 2 days in very good secure packaging unlike some other companies. Thank you.
Helpful Report
Posted 3 years ago
Thank you for your kind review! Many thanks for using GetSetPet. - Gemma and the GetSetPet team.
Posted 3 years ago
My recent phone call with your customer agent was very satisfactory, I was surprised to receive the initial call to let me know that a product was going to rise in price and to offer an alternative product, not many companies would do this, and i found it very helpful, I have switched my dog to the new product and now I am looking for a hypoallergenic dry food for my cats, I was given help on the phone, and now need to investigate. Thank you so much for your help.
Helpful Report
Posted 3 years ago
It was lovely speaking with you Jacqueline! I am so glad you had a fantastic experience with us and that we could be of assistance with your food changes. Do feel free to contact us at any point if you need further help with finding a suitable hypoallergenic cat food. Many thanks for using GetSetPet. - Gemma and the GetSetPet team.
Posted 3 years ago
Excellent fast delivery - used Big Dog World before and good to see this couple have taken it over and offering the best service - as before
Helpful Report
Posted 3 years ago
Thank you for your kind words, Claire! Glad to be of service. Many thanks for using GetSetPet. - Gemma and the GetSetPet team.
Posted 3 years ago
What an awesome company!! My dog has his food on a subscription service and every month I fail on getting the levels correct, I panic and request an earlier delivery and every month Get Set Pet never fail to deliver with their prompt response and delivery. This company has made shopping feel personal again and well done for doing so. I would highly recommend this company.
Helpful Report
Posted 3 years ago
Thank you so much for your wonderful review, Heather! We are always happy to help, it's truly no bother at all! It is incredibly touching to hear we have helped to invoke those personal feelings of shopping, as this is a big aim of our company! Many thanks for using GetSetPet. - Gemma and the GetSetPet team.
Posted 3 years ago
Good service. Package always comes on time.
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Posted 3 years ago
Thank you for your kind review Katharine! We appreciate your custom. - Gemma
Posted 3 years ago
Product arrived very quickly - no problems.
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Posted 3 years ago
Thank you for your review! - Gemma and the GetSetPet team.
Posted 3 years ago
Very helpful and also personal touches are lovely!
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Posted 3 years ago
Thank you for your kind words, Sophie! We endeavour to deliver personable service and are very grateful for your lovely review! - Gemma and the GetSetPet team
Posted 3 years ago
As a registered stockist of Tribal food, the only food my dog can eat with his digestive issues, Get Set Pet provide the food at a good price and reliably. Good service, with personal touches like the cards they send. My new puppy also now happily supplied.
Helpful Report
Posted 3 years ago
Thank you so much for your review! We are very pleased the new pup is enjoying the Tribal range as well as your other furry friend, and hope to continue to have your custom. Many thanks for using GetSetPet. - Gemma and the GetSetPet team. PS. Your video has put a smile on our team's face, what a cutie!
Posted 3 years ago
Excellent customer service as always
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Posted 3 years ago
An absolute pleasure helping you, Dawn! Thank you for the brilliant review. Many thanks for using GetSetPet. - Gemma and the GetSetPet team.
Posted 3 years ago
A professional Personalised service from start to finish. Order was placed and received the next day. Will be using you again for our Dog Biscuits great value on purchasing 2 bags.
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Posted 3 years ago
Thank you so much for your kind words! Fantastic - we are very grateful for your continued custom. Many thanks for using GetSetPet. - Gemma and the GetSetPet team.
Posted 3 years ago
I have a regular subscription for dog food. It’s so easy to set up and they let you know if it is going to be delayed. The complimentary poo bags and thank you note is a lovely touch.
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Posted 3 years ago
We cannot thank you enough for such lovely words, Karen! We are so grateful you enjoy our subscription option and it is our pleasure to provide it and the little extras. Many thanks for using GetSetPet. - Gemma and the GetSetPet team.
Posted 3 years ago
On time always come with personal note
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Posted 3 years ago
Thank you for the kind review, Mark! Many thanks for using GetSetPet. - Gemma and the GetSetPet team.
Posted 3 years ago
Get Set Pet is rated 4.9 based on 3,770 reviews