GetTech Reviews

Name: GetTech
Address: Unit 10 Crawford Business Park, Bishop Street, Cork, Cork
Rating: 4.83

4.8 Rating 3,182 Reviews

97 %

of reviewers recommend GetTech

4.8

Based on 3,182 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

21 2067791

Email:

contact@gettech.com

Location:

Unit 10 Crawford Business Park,
Bishop Street,
Cork
Cork
T12VP71

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GetTech 5 star review on 23rd November 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Requesting a refund ASAP Still waiting on a phone I ordered on the 13th of September for my son's birthday on the 20th which stated it wud arrive max the 19th & here I am still waiting on the the 27th. After getting no response on other platforms I doubt very much I'll get 1 here either as it seems 2 b only good reviews get a response :( Avoid buying for this company I've had nothing but problem & very disappointed boy”

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Posted 7 months ago

“Not sure if GetTech are still in business???? I have been trying to contact them for over 2 weeks now. Sent multiple emails and called...... no response. Very Poor service!!!”

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Posted 7 months ago

“I sold my phone to them through an post. I got email that they received it and offered me lower price but I agreed. Nothing wrong with it. Till payment. Got another email that they experience problem with transfers and offered PayPal payment which I agreed . Since then , over a month now, after trying to ring them and good few emails , NO RESPONSE.”

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Posted 7 months ago

“Hi, I have tried contacting you by telephone in last few days, (I made loads of calls) I sent two emails and have heard nothing back. That kind of service is very disappointing, after I read the great reviews you got. I will have to go elsewhere to purchase my phone.”

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Posted 8 months ago

“I sent my refurbished phone back for repair as it was under warranty. Customer service was very prompt and helpful initially but when my phone was returned with the same issues and hadn’t been fixed, I tried to contact GetTech by phone, email, DM’d on instagram and there has been no communication from them. It has been 10 days. Phone is under warranty until Feb. 2024. Very disappointing service, I wouldn’t purchase from them again.”

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Posted 8 months ago

“As I needed money to cover some expenses I decided to part with my iPhone. I sent it to that sad company, unfortunately. They send me an email saying : Thank you for sending us your device. For devices over €400, we require proof of purchase, as standard. If you could provide any proof you may have, it would be appreciated. (i.e Picture of physical or electronic receipt). We appreciate in certain circumstances, you may not be able to provide this, If this is the case, please send us a proof of ID. In the email saying we may not be able to provide the receipt and you can send proof of ID instead. If you try to reply to that email you get a reply back that the email doesn't exist. I contacted them on WhatsApp and they said we want both proof of receipt and proof of ID. I told them I got the phone with a pay monthly some time ago and the mobile operators don't provide a receipt when it's 0 upfront cost only the contract mobile agreement. I sent them that and my passport photo. They rejected the documents and accused me that I may not have paid it off. I'll check legal actions for defamation and also for breach of promise and for wasting my time at a time when I needed to pay off important expenses. Don't waste your time with these single-cell organisms, go to swappie.com they pay more.”

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Posted 9 months ago

“AVOID - Bought a phone at great expense broken within weeks. Replaced by another faulty phone technicians unable to find problem but charged me €€for repair prior to issuing refund to me because reportedly phone ‘bent’ despite being in a case since day I received it and not dropped. Phone not kept in my pocket or repeatedly taken in and out of a case so I can only assume it somehow magically changed shape as the explanations offered to me make no sense in the context of how the phone was used in the few weeks I had it in my possession. Reported ‘best’ offer was suggesting I keep the faulty phone - they literally couldn’t fix the original reason it was returned despite the phone cutting out on me repeatedly over days. But to sweeten the deal they informed me that if I took back the not fixed faulty phone as a bonus I would get to waive my rights to any further warranty!! Not sure how to square that circle. Surely if I had been sold a proper item in full working order then there would be no need to waive any warranty? Seems decidedly odd… but what would I know I am only a customer who bought a product in good faith but has been left out of pocket, time and patience. Terrible experience.”

Helpful Report

Posted 1 year ago

Hi Sally, Thanks for taking the time to write your review. We are sorry to hear you feel this way. We'd be happy to shine some light on this. You purchased your device in late 2022 and mentioned you experienced an issue with it. Although our technicians could not find a problem with the device we replaced the phone for you under warranty for ease of mind. This month you brought the device back to us mentioning a similar issue to the first return. After running extensive tests we could not replicate this issue again on this device but we did find a fault with the NFC. Unfortunately we found the phone was bent - which explained the NFC issue. Please see photos here: https://ibb.co/FYLC5v2 & https://ibb.co/3R7r30W . A bend in the device does qualify as physical damage and can happen from pressure applied to the device while in pockets or from putting it in/removing it from its case and other things like that where force can be applied. Our items go through several quality checks to ensure our devices are in their best shape going the the customer. Please see the photo here showing the device is not bent prior to shipment: https://ibb.co/rkZBQLs To meet in the middle while being fair to everyone, we offered a refund minus the repair cost or else repair the device and give it back with no warranty moving forward. We have testing reports showing the device in full working order prior to shipment. Of course, issues can arise which is why we have our warranties in place. Sadly, this does not include physical or liquid damage or third party tampering. We value our customers and we are terribly sorry we couldn't come to a better agreement here. Unfortunately, we must abide by our terms and we are sorry for the stress caused by this. We wish you all the best. Kind regards, GetTech Team.

Posted 1 year ago

“Awful experience with GetTech. Would not recommend. Got two iPhones in the space of 6 months, both were faulty. The replacement iPhone 11 Pro I received had a faulty battery, the manager said they can’t replace it as I had gone past the 6months warranty (by 4days). Avoid Get Tech”

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Posted 1 year ago

Hi Katie, Thank you for your review. I am sorry to hear about your experience with us. Our customer service manager has since remedied this for you. Please note our batteries have this warranty in place as the life of a battery depends on the usage and charge patterns of the device. We run multiple tests and have testing records proving the device was 100% functional upon shipment. We replaced your device for you under warranty when you initially returned it to us back in May. We will always do our very best to look after our customers I can assure you. I am sorry if you misinterpreted the conversation over the phone. We offered to take the device back to take a look at the issue occurring and we said we would do our very best for you regarding the battery as it was out of warranty but only by a few days. We mentioned it was important to take it back first to run tests and then we would accommodate you as best as we can. I'm glad we could resolve this for you and that we were able to replace the phone and battery as a goodwill gesture. Again, we are truly sorry for any grievance this has caused. We're happy everything is sorted now. All the best, GetTech Team.

Posted 1 year ago

“I bought a phone through the website over a week ago, Thursday the 11 August. The money has left my account, not a small amount. Other than 2 automated emails confirming the purchase, I still have no indication of when the phone will be arriving. I expected that I would have it over a week ago. The only contact I have had with GetTeck was when I called them trying to find out what was going on. At that point a customer rep asked me if I would accept a different colour phone and different memory (from 256 to 128). This leads me to believe that GetTeck never had this phone to sell in the first place. The fact that this phone is still on your website for sale, same colour with 256G, worries me these guys are selling phones they don’t actually physically have. I’m hoping somebody will call me and explain what is going on and how they are going to fix this mess. Or give me a full refund straight away.”

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Posted 1 year ago

Hi Matt, This is Rue, I have just been on a call with you! Thank you for taking the time to chat with me. I apologise sincerely, on behalf of the team, for the experience you have had. As explained on our call, we did have the model in stock at the time of sale. We run final quality control tests on each device immediately prior to dispatch, and unfortunately, the device in question failed these tests. This meant we could not, rightfully, ship the device to you. At that point, the inventory team was working on processing another model for you, still within our processing time. I can confirm that the model is marked out of stock on our website and cannot be purchased - this was done as soon as the model failed testing. When you called us, an agent spoke to you and explained the situation and that we were trying to source another model for you. They asked if you would be willing to take another colour or memory size, should it come to it. I apologise that we weren't the first to reach out to you, it was not our intention to have you chase the order - you had been on our call/email queue for an update on that day. Unfortunately, we have not been able to secure a model for you thus far and, as confirmed on our call, I have requested that the accounts team refund your order immediately. It is never an issue for an order to be refunded prior to dispatch, for any reason - I can assure you that the team is processing this for you right now. Again, please accept our sincere apologies for this experience. This is not the service we normally offer or the standard that we aim for. As promised, I will send you an email to confirm as soon as your refund is processed. Wishing you all the best, Rue, GetTech CS Manager

Posted 1 year ago

“Phone arrived very* late. Mix-up. Delivery driver. A screen scratch. A technical problem. V nice staff”

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Posted 1 year ago

Hi Peter, We're so sorry to hear about this experience! We wish to resolve this with you as soon as we can. A member of our Customer Care team will be in touch for more information regarding this. _______________________ Update: We did not receive a response from you in relation to this. However, we did find in our email threads from this time, that the DPD driver had misdelivered your package to your next-door neighbour, from whom you retrieved the package. We had reached out to DPD to remedy this and to urge them to take more care when delivering high-value packages like ours! Our team liaised with you and DPD to resolve the situation satisfactorily. Once again, our sincere apologies for any inconvenience caused in this matter. Kind regards, GetTech Team

Posted 1 year ago

“Get tech are the worst coming ive ever delt with telling lies selling faulty products will not return product when taken back after they damaging them i also baught an iphone that never worked right the screen was gammy there a waste of time , space and money”

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Posted 1 year ago

Hi Dermot, Thank you for taking the time to leave a review. I have attached several photos of the returned Airpods here: https://ibb.co/album/mJLkJj As you can see, the device is in a terribly worn down condition and has been physically damaged, in the form of burns on one of the buds. We have CCTV footage showing that your brought them in this state, and were not damaged this way by any of our staff. You placed the order in September 2021, and received a 12-month warranty. Several months later, in November, you returned them due to poor quality of sound. We found that the AirPods had been so caked in dirt that the sound coming from them was significantly dampened - there were no faults found other than dirt packed into the buds. As a goodwill gesture, we replaced them for you as we try our best for each and every customer. You reached out to us again in May, looking to receive a replacement, and stating that the quality was bad again. We advised that we would be more than happy to replace them for you if there was a fault present. You returned them to us in June, in a damaged condition, and requesting a refund this time. Due to the fact that they had come to damage of this kind, we advised that your warranty was voided and a refund or replacement would not be possible. We can appreciate that this was not your desired outcome, however, we cannot cover the cost of items that were damaged while in your care. I apologise that we could not come to a resolution that you were satisfied with. If you'd like to get in touch with us about the other device you mentioned, we'd be more than happy to help. All the best in your future endeavours, GetTech Team

Posted 1 year ago

“I ordered for Christmas and came in January I rang several times and they never got back to me like they said they would”

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Posted 2 years ago

Hi Tina, Thank you for your feedback. Please accept our sincere apologies for the experience you have had. Our cut-off date for orders with guaranteed Christmas delivery was midnight on Sunday the 12th of December 2021. As you ordered on the 16th of December, we could not guarantee pre-Christmas delivery. I have personally checked in with our team to ensure that a dedicated staff member is working with you to rectify this. We thank you for your patience and understanding in dealing with this matter. Please feel free to reach out to us with any questions or concerns. Kind Regards, GetTech Customer Care

Posted 2 years ago

“I was disappointed with the length of time it took to get the phone I ordered before Christmas. I received it 23rd December. Disappointed again when phone did not work properly sent it back and still have not got a replacement. Not a happy customer.”

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Posted 2 years ago

Hi Elizabeth, I'm really sorry for the delay with your order. It's important to us that you have a great customer experience and I am sorry to hear that was not the case. Please know that this is not the service we normally provide, nor the service that we aim to provide. We completely understand your disappointment. I have personally checked in with our team who have confirmed that your replacement device was shipped on Friday 14/01 and should be with you today. We thank you for your patience and understanding in dealing with this matter. Please feel free to reach out to us at any stage with any questions or concerns. Kind Regards, GetTech Customer Care

Posted 2 years ago

“Phone was still password protected so can’t use it”

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Posted 2 years ago

Hi Tommy, Thank you for taking the time to let us know about this. Our Customer Service Manager will be working with you directly to have this resolved as soon as possible. Please know we never usually send out anything that is password locked in any way - we are investigating now as to how this could have occurred. Please accept our sincere apologies for any inconvenience caused. Kind regards, GetTech Customer Care

Posted 2 years ago

“This has been the worst service ever. Phones keep breaking after a few days. Will be sending back my fourth phone in 4 months today. Total time waste. I am absolutely disgusted. I currently have no electricity with the storm and I am now left home alone without a phone also after receiving a replacement phone only TWO days ago. The whole return & replacement scheme would be great if they sent you a working phone but every single time there has been an issue with the phone. Phones are not one bit reliable.”

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Posted 2 years ago

Hi there, We are so sorry to hear about this. Please accept our sincere apologies for this situation and know that we are working hard to resolve this for you. A dedicated member of our team is in touch with you to resolve this in a speedy and satisfactory manner. Please know that this is not the service we normally provide, nor the service that we aim to provide. We completely understand your disappointment. Please feel free to reach out to us with any questions or concerns. Our team will continue working hard to resolve this for you as soon as possible. Kind Regards, GetTech Customer Care

Posted 2 years ago

“The phone I ordered took nearly four weeks to arrive after countless emails and phone calls. When I got it the back camera was broken. Will be sending it back !”

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Posted 2 years ago

Hi Mark, We are very sorry to hear about your experience to date. Please know we will do our utmost best to resolve this for you. We are aware that there was a significant delay with your order due to a stock issue and we apologise deeply for this. I can see that a dedicated agent is working on your case to resolve this, and I hope we can do so to your satisfaction. Please do not hesitate to get in touch with us should you have any further queries - we are here to help. Kind regards, GetTech Customer Care

Posted 2 years ago

“Sim not working it shows no sim card cheating”

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Posted 2 years ago

Hi Mathew, Thank you for taking the time to leave a review of our service. I am sorry to hear about your experience to date. I have checked with our team and a dedicated member of our customer service department is working with you to have this rectified with a replacement or refund. We hope that this issue will be resolved to your satisfaction. Take care, GetTech Team.

Posted 2 years ago

“Recently purchased an iPhone 10, the product was as described. I tried to use the 15% discount advertised on the website but I couldn't be applied, I went ahead with the purchase as the discount code was only valid for the weekend. I contacted GetTech on the next day about getting the discount applied and was offered €15 instead of the discount of €60. I was supposed to receive the discount a week ago and am still waiting.”

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Posted 2 years ago

Hi John, Thanks for taking the time to leave us a review. I apologise sincerely for any inconvenience caused while dealing with this matter. I would like to note that the discount code that weekend was for 15 euro off - not for 15%. We have never offered percentage discounts. The agent working on your case informed you of this at the time of your query. The agent then offered to partially refund your purchase by €15, retroactively. We do not usually do this for customers, however, we made an exception in your case. The accounts department has confirmed with me that the refund has been processed on our end and should back into the same account used to make the purchase. Please let us know if there is anything else we can help you with :) Kind regards, GetTech Customer Care

Posted 2 years ago

“Bad bad bad bad”

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Posted 2 years ago

Hi Eoghan, As you explained to our agent, the wifi signal disconnects when you move to a certain part of your home, and that this also happens to your friend who has a different device. This would point to the conclusion that the issue is related to your WiFi router, rather than our product. As you have since failed to respond to our calls and emails, we can only conclude that this issue has been resolved for you. If you do need help in the future, do feel free to reach out to us via call or email :)

Posted 2 years ago

“Very poor experience ordered a phone and few days later it was cancelled without explanation.”

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Posted 2 years ago

Hi Nicola, We're very sorry that this happened. As explained in our messages prior to cancelling your order, an error occurred with our Pigsback listing whereby the wrong quanitity of items was available. We received your order on the 21st of October and immediately on receipt the same day we messaged you to explain, then cancelled the order with sincere apologies. We have since provided a different device to you which is due to be dispatched shortly. Once again, our apologies for the inconvenience caused. We are in touch with Pigsback to ensure that such an error does not occur again. Kind regards, GetTech Customer Care

Posted 2 years ago

GetTech is rated 4.8 based on 3,182 reviews