GetTech Reviews

Name: GetTech
Address: Unit 10 Crawford Business Park, Bishop Street, Cork, Cork
Rating: 4.83

4.8 Rating 3,182 Reviews

97 %

of reviewers recommend GetTech

4.8

Based on 3,182 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

21 2067791

Email:

contact@gettech.com

Location:

Unit 10 Crawford Business Park,
Bishop Street,
Cork
Cork
T12VP71

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GetTech 5 star review on 23rd November 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently sold an iPhone to GetTech, while I did not get what I expected in terms of price, the overall process was reasonably simple and the monies arrived promptly in my account.”

Helpful Report

Posted 1 year ago

Hi George, Thank you so much for your review, we really appreciate it. Please know we are constantly working to improve our service and we value your feedback. We're happy to hear you're satisfied with your device. Should you need anything in the future, please don't hesitate to get in touch! Wishing you a lovely day. Kind Regards, GetTech Customer Care

Posted 1 year ago

“Hi communication was good but very disappointed you put 2 sets of airpods in one box it's obvious they are xmas gifts.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave your review. We appreciate your feedback. We're sorry to hear of your disappointment! We were not made aware this order was for Christmas or that you would have preferred separate packaging. The packaging supplied is for secure shipment. We would be more than happy to send you another box and have this rectified for you. A dedicated member of our team will reach out to you to chat further. Please don't hesitate to ask any questions. Kind regards, GetTech Team.

Posted 1 year ago

“I sent my product to them”

Helpful Report

Posted 1 year ago

Hi Saoirse, Thank you for taking the time to write a review. We'd really appreciate it if you could let us know how we could do better on your experience. Do feel free to reach out to us anytime - we've sent you an email. Our team is ready to help and we are always looking to improve our service. Best, GetTech Team

Posted 1 year ago

“Very fast delivery, phone in great shape despite picking “fair” condition when ordering. Extra phone case added in for free x”

Helpful Report

Posted 1 year ago

Hi Ciara, Thanks for your review! Glad to hear that you were happy with our product and service. Do let us know if there is anything we could improve on - we're always looking for feedback and ways we could do better :) Looking forward to welcoming you back again! All the best, GetTech Team

Posted 1 year ago

“Ordered an iPhone 11 Pro Max. Another colour had to be shipped due to them not having the colour I paid for”

Helpful Report

Posted 1 year ago

Hi Eric, Thank you for taking the time to leave us some feedback. This is very valuable to us as we are constantly working to improve our service. We did advise that unfortunately, due to a setback in the dispatch of the original colour device, they would be slightly delayed in shipping. However, we did give you the option of going with another colour as we could ship that to you quicker. We apologise sincerely for any inconvenience caused by this. I can see that our customer service manager has gotten in touch with you privately to resolve this! Please don't hesitate to get in touch with us again should you need any assistance. Kind regards, GetTech Team

Posted 1 year ago

“Phone arrived in good condition but took 28 days. If the product isn’t available you shouldn’t take payment. I used humm as a method of payment that is provided on the get tech website, so i was unable to secure a seamless refund. I was really disappointed with my experience and also found the lack of clarity in the communication about the timeline of my delivery frustrating. Although I have used get tech in the past I’m not sure I would use them again after this experience.”

Helpful Report

Posted 2 years ago

Hi Nicholas, Thank you for taking the time to leave us some feedback. I can see that our customer support manager has reached out to you to clarify the situation and offer our apologies. This was an unprecedented delay for us and our teams are working hard to ensure that there is not a repeat of this situation. By way of apology we upgraded your battery to a brand new one, and also provided a premium Panzer glass screen protector, free of charge. In terms of your warranty, please rest assured that it will only begin from the date of delivery, rather than the order date. Once again, we offer our sincere apologies for the situation and for any inconvenience caused. Kind regards, GetTech Customer Care

Posted 2 years ago

“I found Get Tech good to deal with and woukd recommend them”

Helpful Report

Posted 2 years ago

Hi Noelle, Thank you for leaving your review. We're happy to hear you would recommend us and we're delighted at the feedback, thanks! :) Wishing you a great day. -Gettech Customer Care Team.

Posted 2 years ago

“I was waiting a week before I got my phone”

Helpful Report

Posted 2 years ago

Hi Olive, Thank you for taking the time to leave your review, we really appreciate it! Just to note, our delivery times are as outlined on our website "We require an estimated 2-3 working days to process an order, followed by express DPD delivery of 1-2 working days" Don't hesitate to reach out to us in the future should you need anything, we're happy to help! Kind Regards, GetTech Customer Care

Posted 2 years ago

“Order got a bit delayed but phone was in very good condition”

Helpful Report

Posted 2 years ago

Hi , Thank you for taking the time to leave your review, we really appreciate it! A member of the team will be reaching out to you shortly. Don't hesitate to reach out to us in the future should you need anything, we're happy to help! Kind Regards, GetTech Customer Care

Posted 2 years ago

“I’m not completely satisfied with my phone when I’m texting it skips on to the next line not sure if the numbers/letters are sticking”

Helpful Report

Posted 2 years ago

Hi Breda, Thank you for taking the time out of your day to leave this feedback - we appreciate you getting in touch. I am very sorry to hear that you are not satisfied with the item you received. We would like to have this resolved for you. Please contact our customer service team on (021) 206 7791 or email support@gettech.com and we can have this looked into for you. Alternatively, you can also fill in our contact form on our website requesting a call back. We hope to have the opportunity to work with you to have this issue resolved. Kind Regards, GetTech Customer Care

Posted 2 years ago

“I ordered an iPhone 7 and the phone I received was perfect, no issues at all. The only problem was the phone took nearly a month to deliver. Get tech said this was due to covid related supply shortages but it was still no ideal to wait so long. Overall I would recommend using GetTech”

Helpful Report

Posted 2 years ago

Hi Fergal, Thank you very much for taking the time to leave a review of our product and service. We are truly sorry for the delay caused by your order. Please know that this is not the service we normally provide, nor the service that we aim to provide. If you need any further assistance please contact our customer service team on (021) 206 7791 or email support@gettech.ie - we would be more than happy to help. Thank you for supporting us. Have a great day! Kind Regards, GetTech Customer Care

Posted 2 years ago

“Good customer service, the girl that was helping me was really nice and understanding. The only flaw was the delivery. When I ordered it said that I will get my phone in 1-2 working days but I got in 3 weeks, no email to notify me about the delay or anything, I had to call in weekly for an update myself.”

Helpful Report

Posted 2 years ago

Hi Paula, Thank you for taking the time out of your day to leave this feedback - we appreciate you getting in touch. Please know we are constantly working to improve our service and we value your feedback. We deeply apologise for the delay with your order. Please know that this is not the service we normally provide, nor the service that we aim to provide. Please do not hesitate to get in touch should you need anything - contact our customer service team on (021) 206 7791 or email support@gettech.ie. Kind Regards, GetTech Customer Care

Posted 2 years ago

“Shipping and efficiency was very slow however product is in good condition and excellent customer service”

Helpful Report

Posted 2 years ago

Hi Eimear, Thank you for taking the time out of your day to leave this feedback - we appreciate you getting in touch. Please know we are constantly working to improve our service and we value your feedback. We deeply apologise for the delay with your order. Please know that this is not the service we normally provide, nor the service that we aim to provide. Please do not hesitate to get in touch should you need anything - contact our customer service team on (021) 206 7791 or email support@gettech.ie. Kind Regards, GetTech Customer Care

Posted 2 years ago

“Purchased phone in November - wouldnt turn on by December. Sent it back and they were very helpful. New phone issued.”

Helpful Report

Posted 2 years ago

Hi Brian, Thank you for taking the time out of your day to leave this feedback - we really appreciate you getting in touch. We are constantly working to improve our service and we value your feedback. We deeply apologise for the inconvenience caused with your order. Please know that this is not the service we normally provide, nor the service that we aim to provide. Please do not hesitate to get in touch should you need anything - contact our customer service team on (021) 206 7791 or email support@gettech.ie. Kind Regards, GetTech Customer Care

Posted 2 years ago

“Got the delivery but not in time”

Helpful Report

Posted 2 years ago

Hi Mark, Thank you for taking the time to leave a review of our service. I am sorry to hear about your experience to date. I have checked with our team and a member of our customer service department is working with you to have this rectified. We hope that this issue will be resolved to your satisfaction. Kind Regards, GetTech Customer Care

Posted 2 years ago

“Bought two phones from them, both came broken and had to send back. Customer service was efficient though”

Helpful Report

Posted 2 years ago

Hi Áine, Thank you for taking the time to leave a review of our product and service. I am very sorry to hear about your experience to date. I have checked with our team who advised that free return instructions have been issued to you. Once we receive your device our technicians will do their utmost best to rectify this for you asap. Please do not hesitate to get in touch should you need anything - contact our customer service team on (021) 206 7791 or email support@gettech.ie We hope that this issue will be resolved to your satisfaction. Kind Regards, GetTech Customer Care

Posted 2 years ago

“Great choice of product at competitive price. A delay of a couple of days with supply issues was a no little disappointing but staff were helpful when I called. Similarly, the wrong phone cover was dispatched but once highlighted, replacement was sent immediately.”

Helpful Report

Posted 2 years ago

Hi Matthew, I'm really sorry for the delay with your order. Thank you for taking the time out of your day to leave this feedback - we appreciate you getting in touch. Please know we are constantly working to improve our service and we value your feedback. Please do not hesitate to get in touch should you need anything - contact our customer service team on (021) 206 7791 or email support@gettech.ie. Kind Regards, GetTech Customer Care

Posted 2 years ago

“I live around the corner from the shop and they still wanted me to order online - which I did. So, instead immediate help I was without a phone for 4 days. It arrived with a non-fitting case which I tried on and as a result the cover screen broke. Additionally, the power-bank cable was dead, hence not chargeable. So back to the shop. They were apologetic and replaced all the items. Yet, I would have been happier to do all that at day ONE as there would have been no broken items and no waiting time.”

Helpful Report

Posted 2 years ago

Hi there, Please allow me to express our deepest apologies for this experience. I have checked with our team to ensure that this has been rectified for you. We are constantly working to improve our services and customer experience. Thank you for your patience and understanding to date! Please feel free to reach out to us at any stage with any questions or concerns. Kind Regards, GetTech Customer Care

Posted 2 years ago

“Phone dispatch was delayed but customer service was very good.”

Helpful Report

Posted 2 years ago

Hi Hugh, Thank you so much for your review, we really appreciate it! Please know we are constantly working to improve our service and we value your feedback. Should you need anything in the future, please don't hesitate to get in touch! :) Wishing you a lovely day. Best, Gettech Team

Posted 2 years ago

“My phone was not working and has to be sent back. The customer service is very good”

Helpful Report

Posted 2 years ago

Hi Amy, We are so sorry to hear about this. Please accept our apologies for the experience you’ve had. I am working with you and our team to resolve this for you as soon as possible. If you have any questions please let us know - we hope to have this rectified for you soon.

Posted 2 years ago

GetTech is rated 4.8 based on 3,182 reviews