Get The Label Reviews

2.0 Rating 120 Reviews
23 %
of reviewers recommend Get The Label
2.0
Based on 120 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 45%
Accurate And Undamaged Orders
Greater than 82%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Get The Label Reviews

About Get The Label:

Getthelabel.com is a new online fashion store offers clothing, footwear and accessories direct to the public from leading high street fashion and sport brands. We sell discount designer clothing, deals on all your favourite brands. Up to 75% off mens, womens and teens clothing. We sell top brands such as Henleys, Lacoste, Voi, Adidas and many more.

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Phone:

0844 880 6201

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Ordered a coat which came on time unfortunately the coat was damaged ( seam ripped on the back) was then charged £5.95 to return it via rebound absolutely shocking
Helpful Report
Posted 2 years ago
By far the worst company I have ever dealt with! The sent me totally the wrong item, then when I asked them to send me the correct item, palmed me off with excuse after excuse not to send it. First is was a listing error, then an image error, then a pricing error. AVOID THEM!!!!!!!!!!!!!
Helpful Report
Posted 2 years ago
Returns process is awful, will not order again
Helpful Report
Posted 2 years ago
Poor experience of having to pay for delivery and also returns won't be using again. Product a big let down really uncomfortable poorly fitting boots. Other companies offer a better service!
Helpful Report
Posted 2 years ago
I corresponded at length with this co to determine the correct size to order. The boots came, and they were sized incorrectly and TINY. The co will not help with the return shipping costs which are sky high.
Helpful Report
Posted 2 years ago
Same like all the other customers have issue with returns. Ridiculous that you have to pay for delivery and then to return. I should have read that before to order anything from them.
Helpful Report
Posted 2 years ago
Made an order on get the label.. paid next day delivery as I was in a hurry to receive my order. My order did not get delivered, asked get the label to resend order out and not to refund.. as hermes messed it up once again only to be told they refunded me yet im still waiting for my refund to clear. It makes perfect sense that this company is a subsidisery of jd sports who are also completely disgusting when it comes to customer service. Waited 2 months for my air max to arrive from jd which were bought for my bday, jd would not resend my trainers or refund me. One of these companies should be operating as all they do is mug they're customers off tale peoples money for a service they ain provided. Do not buy from get the label or jd online
Helpful Report
Posted 2 years ago
Bought shoes from this company shoes didn't fit so I sent them back cost me €11.65 expensive but didn't get a refund can't email them as it says can't be delivered very bad costumer service never buy anything from them again.
Helpful Report
Posted 2 years ago
I bought an item for my 11yr old It said size 10-12 yrs, but was way too small for him. SO I started the return process! Total nightmare! Basically I've spent £9.20 for nothing. Paid for delivery and for return, with nothing to show for my money! The email address comes back "cannot deliver" and the telephone number has a voice recording saying their offices are shut, despite listing the opening times (which I called within). I very much doubt I'll get money back and I am posting this back with a lot of doubt!
Helpful Report
Posted 2 years ago
I would like to give them 0 star because they have a poor service , I bought item from them. To claim the return they mad it so hard for me . After 3 months Do yourself a favour 🙏
Helpful Report
Posted 2 years ago
Return charges not made clear at the time of purchase - would not have bothered if this was the case - delivered item looked nothing like the photograph so on that basis would avoid like the plague in future.
Helpful Report
Posted 2 years ago
£6 to return an item! Is that a joke?
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Posted 2 years ago
Absolute joke - pay for delivery and then pay through the roof for return. Unacceptable business and complete scam. Avoid at all costs.
Helpful Report
Posted 2 years ago
Returns Service is awful!! I paid £5.50 using Royal Mail but the postage label still read the address of the REBOUND hub.? So, 2 days to go to REBOUND arriving on 15th July ...6 days later it is still not with Get The Label? The tracking system is not worth a jot and the email I got from Get The Label said to be "patient ". I just wish I had read the reviews before I ordered. I am surprised at KLARNA Bank doing business with them. Never again. £11 spent on postage.. Rip off...
Helpful Report
Posted 2 years ago
Unbelievable!!! I received a pair of mens trainers never ordered by me, addressed to me with paperwork for a guy in Birmingham, w hat the f###! is all this about??? How did they get my name and address put on his order??? I wll be phoning tomorrow and expect a good explanation and compensation for stress!!
Helpful Report
Posted 2 years ago
Never had any problems with the returns but the qaulity of the clothes is shocking the stuff I ordered looked fake and material was rubbish for apparently being designer stuff.
Helpful Report
Posted 2 years ago
This is the WORST company I have EVER dealt regarding returns. My fault, I usually always read reviews first but on this occasion I have just looked after trying to work out how to return a parcel. I will NEVER buy from them again ... everyone out there avoid at all cost .... and it does cost! Still on reviews not going to pursue with return as I don’t trust this company. Yes I think it is deliberately made difficult to stop us sending things back. Lesson learned.
Helpful Report
Posted 2 years ago
Bought a jacket which was nothing like the picture. Cheapest looking material, no lining, thinner than a bin bag. Will never buy from here again. I wish I had read the reviews before buying. Don’t even start me on the returns. In this day and age, no one charges for returns. Paid £5.25 to return it. Worst company ever! Avoid.
Helpful Report
Posted 2 years ago
Terrible. No shipping updates after 10 working days. Passed from pillar to post when contacting their customer service. The phrase cheap does not always pay is very apt when it comes to this company.
Helpful Report
Posted 3 years ago
Can't return without a printer can't post to a po box absolute rubbish
Helpful Report
Posted 3 years ago
Get The Label is rated 2.0 based on 120 reviews