Getaround UK Reviews

4.45 Rating 112 Reviews
87 %
of reviewers recommend Getaround UK
Merchant Metrics
Shipping & Delivery
delivery methods
Postal Service, Own Driver
Customer Service
communication channels
Email, Telephone, Live Chat
queries resolved in
Under an hour
Read Getaround UK Reviews

About Getaround UK:

About Getaround:

As the largest car-sharing service in the world, we’re on a mission to bring fresh air to big cities with convenient 24/7 access to shared cars nearby. With Getaround, simply book a car, unlock it with your phone, and get going.

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Incorrectly charged twice for 'missing fuel' despite filling up the tank on both occasions for returning the vehicle. Took several emails to resolve and get refunds.
Helpful Report
Posted 3 months ago
Hello Eve,

Thank you for taking the time to give us your feedback, I'm really sorry to hear that there have been issues with the fuel recordings on your rentals and delays in getting refunded.

We will certainly take this feedback on board so that we can look at where improvements can be made!

Many thanks,

Laura
Posted 3 months ago
I got drenched taking pictures of the vehicle on collection and at drop off. The car needed a vacuum. The car itself was okay but the messing around with an app to take pictures and answer questions about the condition of the car, not good.
1 Helpful Report
Posted 3 months ago
Hello Clive,

Thank you for taking the time to let us know about your experience and provide us with your feedback.

I'm sorry to hear that overall the experience was not very satisfactory for you, and we are looking into ways that we can make the check-in and check-out process more user-friendly so that you can spend less time on the app and more time enjoying your journey!

Have a great day,

Laura
Posted 3 months ago
Is unfair how there is extra charges on top of fuel difference.
Helpful Report
Posted 6 months ago
Customer service should be open longer then 10pm. I pick up a car at 9.40 pm and could not reach a customer service and then find out that the shut at 10pm. Car was broken at pick up. Could not move and could not be able to contact owner. Left without any help. Lost money on rental as they do not refund an extra insurance. Not so pleasant company.
Helpful Report
Posted 8 months ago
Getaround UK is rated 4.45 based on 112 reviews