Getaround UK Reviews

Name: Getaround UK
Address: 35 rue Greneta, Paris
Rating: 4.06

4.1 Rating 126 Reviews

77 %

of reviewers recommend Getaround UK

Company Reviews

Questions

Metrics

4.1

Based on 126 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Email:

cs-reviews_uk@getaround.com

Location:

35 rue Greneta
Paris
75002

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Getaround UK 1 star review on 27th June 2023

Vladimir

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really bad service from getaround gave to us that car was wery old and three times breakdown on tha motorway when I was driving and I come back at 1 at night I never saw like that person”

Helpful Report

Posted 4 years ago

Hello Daljit, Thank you for letting us know about your experience. I'm really sorry to hear that you had issues with your rental. Getaround do not actually own any of the cars listed on the platform, as a peer to peer rental company we connect vehicle owners with renters. By renting out their car on Getaround, an owner commits to ensuring their car is safe and in good condition. While Getaround can’t check every single vehicle manually, we do insist that our partners meet certain requirements. Your safety is our priority, so you’ll be able to review the car and the owner after your trip. We immediately remove any car that is reported unsafe by one of our users. If you have a breakdown during your trip, roadside assistance is there to help you 24/7: they’ll take care of you and the passengers in the car. Can you please reach out to our Customer Support team via uk.getaround.com/contact with your rental number so that we can have a look into what happened on your rental and make sure the situation is resolved. Many thanks, Laura

Posted 4 years ago

“I myself always take online reviews with a pinch of salt (in fact this is my first ever review) but Getaround are a company to avoid. On one occasion, I scratched a rental car. It was my mistake and was more than happy to pay. Getaround then sent a bill for £700 (roughly the value of the Zafira I'd rented) and refused to provide any logic on how they had come up with this figure. The communications we had with the company were unhelpful, the upshot of their emails being 'you made a mistake, we get to decide how much you pay'. I have taken the photo of the damage (a 2 inch scratch and dent) to several independent mechanics and have been quoted anywhere from £200 to £400 for the repair. Where did Getaround come up with their figure? I'll let you be the judge of that. In a crowded market place, the bad practices of a company like Getaround will hopefully make them obsolete - the Bebo of car rentals maybe. I would really suggest using either Zipcar or a traditional service which funnily enough ( considering their reputation as frauds) I have never had a problem with.”

Helpful Report

Posted 4 years ago

Hello Frederick, I really appreciate you taking the time to let us know about your experience. I'm very sorry to hear that you are not happy with the situation. With any insurance claim, an independent inspector can be sent out who will review the garage findings, the insurers also have an in house team dedicated to ensuring that the claim is legitimate and negotiate on price to minimise the costs and inconvenience to both parties. Bodyshops also work to a standardised quotation system using genuine or approved parts alongside the manufacturer's guidelines for manhours. I understand that the claim manager has also sent out a full reporting including a breakdown of the costs to better explain the situation. If you have any other questions or would like more information please reach out to our Customer Support Team via uk.getaround.com/contact Many thanks, Laura

Posted 4 years ago

“I got drenched taking pictures of the vehicle on collection and at drop off. The car needed a vacuum. The car itself was okay but the messing around with an app to take pictures and answer questions about the condition of the car, not good.”

Helpful Report

Posted 4 years ago

Hello Clive, Thank you for taking the time to let us know about your experience and provide us with your feedback. I'm sorry to hear that overall the experience was not very satisfactory for you, and we are looking into ways that we can make the check-in and check-out process more user-friendly so that you can spend less time on the app and more time enjoying your journey! Have a great day, Laura

Posted 4 years ago

Getaround UK is rated 4.1 based on 126 reviews