“I was trying to find a therapist after the death of my son. Local counselors weren't taking in-person clients so I tried Cerebral. After a month of technical issues (computer, account-related, lack of available counselors), an actual appointment was finally made. Inexplicably, that day, I received a cancellation notice - no explanation. In the meantime, Cerebral had collected 2 months of fees, and I still had no therapist. Needless to say, this type of service is no service at all. It was an inexcusable response in a terrible time. Don't go into business to help people if you aren't going to help people.”
“Cerebral has great customer service. I offered to pay the fees for a friend, and when he had not used the service at all for 7 months, Cerebral gave me a full refund without any problem. I really appreciated that. Also, a REAL PERSON answered the phone with no long wait.”
“Their pricing was awful, they refused to bill insurance, sent the prescriptions to the wrong pharmacy, won’t release my records without “written authorization” (despite that being provided). Scammers. Unqualified hacks.”
“I could actually cry explaining my story about this terrible company.
I am SO horrified at this company. First of all, they didn't jump on for our first call. It was during my lunch break so after 45 minutes I had to leave after waiting on the video call. Next call the same thing. I then asked to switch people I'm working with and she called me yelling at me she's now going to lose her job thanks to me. I called customer support and all they said was let us know of she keeps harassing you then. Continue I continue getting harassed. They do nothing so I cancel my membership. I'm still getting medication sent to my pharmacy from them and they swear it's not them but the pharmacy has shown me it's from them. And I havnt used or been prescribed for months. Still getting them to this day. STAY AWAY!!!”
“DO NOT SIGN A SUBSCRIPTION WITH THIS COMPANY!
I canceled my contract with them in August 2022 with a $0 balance account. On June 2, 2023, I had an incidental charge of $45 on my credit card. I called the company to ask what the payment was for and then asked why I had not received a bill. In addition, I asked that my credit card be removed from my account. I was told by one of the agents that "HIPAA requires them to keep credit cards on file for 6 years." This is not true, HIPPA does not cover credit cards. I was also informed that Cerebral has free reign to charge my card at any time charges incur. The problem is, my account is cancelled with Cerebral so how would I generate charges? And how will know that they will be charging me? Enter at your own risk!”
“If I could give 0 starts I would.
I paid for a month, met with my therapist and he immediately told me he was going on vacation for 10 days. Found another therapist, but the second session he was a no show.”
“Cerebral sucks. 200 dollars down the drain. Advertising adderall and other stimulants and 200 dollars later they don't provide anything
COMPLETE FN SHAM!!!”
“My first therapist didn't show up for my scheduled session. I then called to see what happened and when I tried to reschedule, found out that this therapist didn't even have any available dates for the next 6 months. I tried a different therapist but she only showed up for one session. She didn't show up for my next session. When I called Cerebral support, they said that they were sorry but had no explanation for what happened. I then told them that I wanted a refund because out of 3 sessions, a therapist had only showed up to one. I didn't feel comfortable continuing with their service. They said that they could only offer me a 50% refund because I completed one session and refused to let me talk to a manager about my experience with their service.”
“Cerebral seemed to be a very convenient and cost-efficient option for me, almost too good to be true.
My therapist, Stephanie Walker, was wonderful and tons of help, the virtual visits were great for my busy schedule. My first prescriber however, made me feel rushed, ignored, and invalidated. For example, I was talking about how the increased dose of my medication was causing me panic attacks, and she spoke over me about wanting to increase the dose. I spoke up again, and repeated it was giving me panic attacks, so I am splitting them in half to take at separate times, which seems to be working. She would often misgender me and deadname me as well, making lighthearted yet vaguely sexist jokes, like girls needing to count with their fingers when I was struggling to do some mental math.
I changed prescribers after trying to give the benefit of doubt, then was told that with my dissociative symptoms and mentioning my previous psychiatrist suspecting DID, I could no longer be seen with her or be prescribed meds through Cerebral, because I need in-person care. Which I can partially understand, but the fact that I had no warning for this was incredibly upsetting and panic inducing. I already struggle to coordinate so many appointments with my other doctors, so this was incredibly overwhelming and threw me into a depressive episode. She had told me that my therapist should still be able to see me, which apparently was not true.
There were also issues with billing, along with general communication with my care team. I was not told about costs per appointment until I saw that my insurance had processed all the visits at once to be taken from my account; I was only aware of the monthly cost at this time. I contacted Cerebral about this, as I certainly could not afford the $300 or so in appointment bills right now, and with some bargaining set up a barely affordable payment plan. And then the full amount was automatically taken from my account, putting me about $200 in the negative plus an overdraft fee. This was eventually resolved, though I haven't heard back about Cerebral having the strike taken off my bank account.
So yes, Cerebral was too good to be true.”
“I have been on a waiting list for months now with very little help from my primary care dr. In less than 24 hours, I was able to speak w a psychiatrist and a therapist. Both Erin and Mistie were amazing! It was the first time that I’ve felt heard in years. I’m so grateful for Cerebral!”
“I have been on a waiting list for months now with very little help from my primary care dr. In less than 24 hours, I was able to speak w a psychiatrist and a therapist. Both Erin and Mistie were amazing! It was the first time that I’ve felt heard in years. I’m so grateful for Cerebral!”
“When I first came to cerebral I was in a really bad way. I was teetering on the edge and Cerebral literally saved me and helped me get to the other side. I still have days where I struggle, but I’ve never been healthier (mentally) than I am today. I appreciate my clinicians so much especially my prescriber because she allows me to take an active role in my care. She listens and actually cares about the whole person and I literally do not ever want to have another prescriber lol. I love cerebral 💕 thank you for saving me!”
“HIGHLY RECOMMEND!!!! I FELT ALOT OF PRESSURE JUST LIFT OFF MY SHOULDERS BEFORE OUR VIDEO CONSULTATION WAS EVEN OVER.
I FOUND THE HELP I NEED HERE FOR SURE. YOU WILL TOO.”
“I like everyone I’ve interacted with from Cerebral and I’m so grateful to finally have someone care enough to help me figure out what is going on with me.”
