Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.11

4.1 Rating 653 Reviews

75 %

of reviewers recommend Gigi Pip

4.1

Based on 653 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Over A Week

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Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Turquoise Concha hat band that I was charged for but never received. When I have tracked the order it says a label has been created and it's waiting to be picked up by USPS. I ordered this item on February 21, I received the shipping confirmation on February 24. It is now March 18, 2025. I have called twice and left a message for Customer Service. I have emailed Customer Service twice. I have filled out a form on the website explaining the situation. NO ONE AT GIGI PIP HAS RESPONDED TO ME. I CANNOT REACH A LIVE PERSON. I will have my credit card company remove the charge and make a complaint to the Better Business Bureau, which, by the way, has already assigned an F rating for this company. I should say that I ordered two other items, a different hat band and two hat bags that were received, but after reaching out 5 times to this company in various ways, there has been NO RESPONSE. I will not be ordering from them again!”

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Posted 1 year ago

“I have bought many hats from you. I dont like all the cowboy hats. They are taking over. I will probably she shopping somewhere else. I will keep watching to see if you get sonethibg different. Bonnie”

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Posted 1 year ago

“Based on other reviews, I am sure your products are lovely, but I was unable to get any type of response from customer service. In less than 24 hours after placing my order one evening, I emailed and called to change the order. I called again during business hours the next day. I never received any type of response - no email, no text, no phone message. Finally after the product shipped, I emailed again, but got no response. Once the package arrived, I returned it unopened the same day. I took a $20 hit which makes me highly unlikely to order from your company again. There is no "free and easy return".Why is there zero customer service response?”

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Posted 1 year ago

“Delighted w/ the packable black bucket hat! I ordered the extra small & it’s perfect! Plan to order a cowboy style hat next..😉”

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Posted 1 year ago

“Great quality, customer service is good.”

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Posted 1 year ago

“I now own 6 hats from Gigi Pip as you cannot beat the quality and style for the price. My good friend actually loved my Gigi Pip hat more than her $1200 Kimosabi hat last weekend in Park City!”

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Posted 1 year ago

“I love this hat I watched a doctor featuring.Joan Beaz and she wore a hat similar and I just had to buy the fit and look is top tier I will buy more”

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Posted 1 year ago

“I love my hats and you were so great about getting them to me quickly. I will definitely order more in the future.”

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Posted 1 year ago

“placed an order 3 weeks ago. I have tried tracking it, but there has been no movement. I have emailed and called customer service, but no response. Sure is an expensive hat to NEVEW receive.”

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Posted 1 year ago

“Love my hat! Please make this in brown. - Merry Street”

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Posted 1 year ago

“I still have not received the order and no response from customer service after sending emails.”

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Posted 1 year ago

“I only received two of the items I purchased. I waited, hoping the second white hat would arrive in a separate box. I sent an email regarding my missing item and I have not gotten a response. I will be disputing the charge on my card. Poor customer service, beware. Not only that, the black hat I did receive have white stains on it.”

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Posted 1 year ago

“Each and every order is exciting and perfect. I love all of my GIGI products. They’re customer service team is also very helpful and resolved issues quickly and effectively! 10/10”

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Posted 1 year ago

“I own 20 Gigipip hats and love every single one! The quality is amazing and each hat brings different flavors!”

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Posted 1 year ago

“Totally obsessed with this hat I took a chance and bought it and I have no regrets fits. Perfect. Looks perfect and I’ve gotten so many compliments on it.”

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Posted 1 year ago

“Gorgeous hats, great quality! Excellent customer service.”

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Posted 1 year ago

“I would love to write a review that is more positive however I ordered a hat around the 25th of February and still Have not received it. I sent a message to customer service about the order and have not received a response. I really hope I like it because inordwres it for an event that has now passed so may not need to keep it. I have also started a case with the USPS as the tracking location has not changed in several days.”

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Posted 1 year ago

“No delivery yet - a week late and still nothing”

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Posted 1 year ago

“My hat is fabulous!! Great quality and very stylish! Beyond expectations! Customer service is phenomenal! My order was processed and arrived very quickly! I will definitely be a repeat customer!”

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Posted 1 year ago

“My sister ordered a hat for me for my birthday, paying extra for "Free & Easy Return for Store Credit or Exchanges + Package Protection Valid in US." When the hat arrived, it didn't fit or look quite right so we tried initiating an exchange return right away. My sister was told "no returns or exchanges." When I called a number to try to reach someone, it went to voicemail and told me to go to the company's Returns page, which says "Returns Portal is currently disabled." I've now left an email and a voice message with no response at all. We are stuck with a $142 hat which we should be able to return or exchange but can't. Do not buy a hat from this company.”

Helpful Report

Posted 1 year ago

Gigi Pip is rated 4.1 based on 653 reviews