Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.11

4.1 Rating 624 Reviews

75 %

of reviewers recommend Gigi Pip

4.1

Based on 624 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

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“Finally found my perfect beach hat!! I love it!”

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Posted 1 year ago

“I have 3 from Gigi Pip, I love them all!”

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Posted 1 year ago

“I placed an order over a month ago, hat never arrived to the United kingdom but was delivered to the USA. 7 messages later and customer services have not responded. Really bad experience.”

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Posted 1 year ago

“I paid extra to get this hat before my vacation and just got back a week later and it is still not here. I want my money back.”

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Posted 1 year ago

“Ordered on March 1st and after 3 emails and 3 calls “No response.” Two Roads and Gigi must be affected by too much demand and not enough product. i ordered a couple of these hats as gifts for a special event and now here we are… Communication is key and it seems that they are allergic to it… A to an F real quick.”

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Posted 1 year ago

“Gigi Pip hats are the moment. The quality is insane, the fit is perfection, and they instantly make any outfit look more put-together. I love how effortlessly stylish and versatile they are—whether I’m traveling, out on the lake, or just running errands, my Gigi Pip always comes through. Plus, the brand itself is all about confidence and empowering women to own their style, which I love. If you’re on the fence, just get one. Trust me, you’ll be obsessed.”

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Posted 1 year ago

“I paid for priority shipping and received my product almost two weeks after the expected delivery date. I reached out to Gigi Pip via email and never received a reply. I also attempted to reach out to their customer service phone number which they never answer and direct you to a voicemail that is always full. Horrible experience.”

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Posted 1 year ago

“I love my hat! Everything from the packaging to saying to the woman who wears many hats, is awesome and all me! I can’t wait to order more hats. Other places need to take note especially in shipping hats.”

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Posted 1 year ago

“Since I found Gig Pip I have been loving your hats and accessories. I never been a hat person but I am now!”

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Posted 1 year ago

“I finally found a hat that fits me (I have a large head!) and I love it so much, I bought another. Good customer service, good company good quality.”

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Posted 1 year ago

“I purchased 3 hats from Gigi. They. Are. Gorgeous. I wore one this weekend and received so many compliments from absolute strangers. It was so comfortable.”

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Posted 1 year ago

“I ordered a Turquoise Concha hat band that I was charged for but never received. When I have tracked the order it says a label has been created and it's waiting to be picked up by USPS. I ordered this item on February 21, I received the shipping confirmation on February 24. It is now March 18, 2025. I have called twice and left a message for Customer Service. I have emailed Customer Service twice. I have filled out a form on the website explaining the situation. NO ONE AT GIGI PIP HAS RESPONDED TO ME. I CANNOT REACH A LIVE PERSON. I will have my credit card company remove the charge and make a complaint to the Better Business Bureau, which, by the way, has already assigned an F rating for this company. I should say that I ordered two other items, a different hat band and two hat bags that were received, but after reaching out 5 times to this company in various ways, there has been NO RESPONSE. I will not be ordering from them again!”

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Posted 1 year ago

“I have bought many hats from you. I dont like all the cowboy hats. They are taking over. I will probably she shopping somewhere else. I will keep watching to see if you get sonethibg different. Bonnie”

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Posted 1 year ago

“Based on other reviews, I am sure your products are lovely, but I was unable to get any type of response from customer service. In less than 24 hours after placing my order one evening, I emailed and called to change the order. I called again during business hours the next day. I never received any type of response - no email, no text, no phone message. Finally after the product shipped, I emailed again, but got no response. Once the package arrived, I returned it unopened the same day. I took a $20 hit which makes me highly unlikely to order from your company again. There is no "free and easy return".Why is there zero customer service response?”

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Posted 1 year ago

“Delighted w/ the packable black bucket hat! I ordered the extra small & it’s perfect! Plan to order a cowboy style hat next..😉”

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Posted 1 year ago

“Great quality, customer service is good.”

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Posted 1 year ago

“I now own 6 hats from Gigi Pip as you cannot beat the quality and style for the price. My good friend actually loved my Gigi Pip hat more than her $1200 Kimosabi hat last weekend in Park City!”

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Posted 1 year ago

“I love this hat I watched a doctor featuring.Joan Beaz and she wore a hat similar and I just had to buy the fit and look is top tier I will buy more”

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Posted 1 year ago

“I love my hats and you were so great about getting them to me quickly. I will definitely order more in the future.”

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Posted 1 year ago

“placed an order 3 weeks ago. I have tried tracking it, but there has been no movement. I have emailed and called customer service, but no response. Sure is an expensive hat to NEVEW receive.”

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Posted 1 year ago

Gigi Pip is rated 4.1 based on 624 reviews