Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.11

4.1 Rating 624 Reviews

75 %

of reviewers recommend Gigi Pip

4.1

Based on 624 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received a damaged hat on April 11—no response, broken link, slow and little communication to fix the issue.Horrible service. I’d give negative stars if I could solely on customer service.”

Helpful Report

Posted 1 year ago

“I love Gigi Pip hats, I have 4 of them. However the customer service department leaves a lot to be desired. Nobody returns emails, and the chat bot is worthless. I finally found a phone number for the office / SLC store but that led me nowhere. You guys have to get your customer service and returns thing together.”

Helpful Report

Posted 1 year ago

“I LOVE my new hat! I'm 66 and have decided that hats are my new thing, so thank you Gigi Pip! The fit is perfect! The style is perfect! The color is perfect, and the price was very reasonable for my limited income and budget, and it seems like a well made, good quality hat, although I'm no expert. I'll definitely be ordering more Gigi Pip hats!”

Helpful Report

Posted 1 year ago

“I bought the Maude Wide Brimmed Fedora as "Blemished" thinking it would have one minor flaw, as stated in the description. The hat is unwearable. The stitching is completely off, making the hat lopsided so it looks ridiculous when I wear it. The top of it is completely stained with something so not even a white color as well as random black smudges around it. I wish I didn't purchase this and there's no returns.”

Helpful Report

Posted 1 year ago

“Obsessed! They really nailed timeless cowgirl energy with a modern edge.”

Helpful Report

Posted 1 year ago

“Just recvd my Teddy blue hat. It is gorgeous. The blue is a cornflower blue. I was looking for a taupe color but when I saw this blue I had to have it. I can't wait to wear it. Delivery was super quick and the hat was well packaged, arriving in perfect condition.”

Helpful Report

Posted 1 year ago

“Love this company….beautifully made hats that fit so well with the size options plus inner adjustable headband for a customizable fit!! Only complaint, I wish they had a few more floppy felt brimmed hats!!”

Helpful Report

Posted 1 year ago

“Perfect hat. And way less expensive than Janessa Leone who's hats are wonderful too. Bought black straw bucket. Going to purchase natural one. Also packaging was great. Only issue is that I bought too big and there is no inside tie to make it tighter”

Helpful Report

Posted 1 year ago

“This is my 7th Monroe Rancher. This shade is Navy is beautifully rich. Every single Gigi Pip hat is like a piece of art. I will never regret adding to my collection.”

Helpful Report

Posted 1 year ago

“Excellent quality and shipping speed. Excellent communication. I did have difficulty with sizing, despite the interior band. Super cute hat though!”

Helpful Report

Posted 1 year ago

“I have 5 hats, 2 straw and 3 wool felt. I love them all and get compliments EVERY time I wear them. The last one I bought was what is referred to as "blemished" but it hardly was. It was a size 57cm but I wear a 55cm. I contacted GP and was promptly told that I could size it down with the velcro under the inner band (duh-I knew this already-but forgot it). It worked of course! The had didn't come with a band so wasn't sure if I should buy the 55 or 57cm, and promptly, again, GP recommended the 55cm. It worked so well I didn't need to use the inner band sizer. I've had nothing but amazing customer service from GP and they are always helpful, very kind, very knowledgeable and just all around a great company. Obviously, I will ship there again!! LOVE THEM!!”

Helpful Report

Posted 1 year ago

“Unfortunately my hat arrived damaged. The box was in perfect condition so it was placed into the box this way. I emailed customer service right away as I wanted to wear it to an event and it took days to hear back. Once I did, they did not seem disappointed that the hat arrived damaged, they suggested I steam it if I wanted a quick fix, but were not apologetic or concerned about their standards. Very disappointing. Will be returning and purchasing a different hat from a company that wants to provide great customer service with high standards.”

Helpful Report

Posted 1 year ago

“I have 2 Spanish riding hats and just bought two lieutenant caps…love them. Lots of compliments on all four! Very high quality and stylish. Have also bought 3 hatbands. Wouldn’t hesitate to recommend to anyone!!”

Helpful Report

Posted 1 year ago

“Pretty, but stiff and the crown is low and narrow. A strong breeze will blow the hat from your head. I love and wear hats”

Helpful Report

Posted 1 year ago

“The hat is great quality.”

Helpful Report

Posted 1 year ago

“This hat blew my mind. This is my second Gigi Pip hat and they never disappoint. The quality and the craftsmanship can't be beat. I'm so impressed. Love love love it.”

Helpful Report

Posted 1 year ago

“Hi Gigi Pip Team, I’m reaching out as an unsatisfied customer regarding a recent experience. I originally purchased a hat that ended up being two sizes too big. I went online to exchange it for the correct size, but instead of a straightforward exchange, I received an email with a store credit. I used that credit to purchase a different hat in the correct size but had to pay more out of pocket. Shortly after placing that new order—literally within an hour—I received an email saying the same hat I just bought at full price was now on sale. I reached out to customer service that same day to ask if the sale price could be honored, but I haven’t received any response. To top it off, when the new hat arrived, it was only partially wrapped in plastic and the front of the brim looks used or damaged. Overall, this experience has been disappointing. I really love your brand and was excited about my purchase, so I’m hoping this can be resolved. I’d truly appreciate your help in making this right. Thank you”

Helpful Report

Posted 1 year ago

“If you’re looking for the perfect hat that combines style, quality, and versatility, Gigi Pip is it! I’ve tried a lot of hats, but nothing compares to the craftsmanship and timeless designs of Gigi Pip. The fit is always on point, and the materials feel premium—stiff brims that hold their shape, gorgeous textures, and colors that elevate any outfit.”

Helpful Report

Posted 1 year ago

“I love my Gigi Pip hat that I own and purchased in store. I wanted to expand my collection, so I purchased 3 hats online and couldn’t wait for their arrival. Sadly, 2/3 were poor quality with crooked seams or a lopsided brim (shipping box intact in hat form so no issues there). And no, they were not from the blemished collection. I emailed and never heard back. I submitted a request for a return via their portal and was charged a restocking fee of $7+ dollars and shipping. I’m not sure why I have to pay restocking fees considering they sent me two poor quality hats that are unwearable due to the extent of issues. 1/3 hats is amazing. Moving forward, I will only purchase in storefronts where I can examine the hat and try on. If I didn’t love my Dakota as much as I do, the rating would have been much lower. I included pictures of the 2 hats with quality issues and the Dakota DAE that I loved.”

Helpful Report

Posted 1 year ago

“love the quality of the hats! shipping was so quick and efficient as well. my hat came perfectly packaged in the box, no damage.”

Helpful Report

Posted 1 year ago

Gigi Pip is rated 4.1 based on 624 reviews