Hi Bobbie,
Thank you for your feedback! We're very sorry to hear about the damage. Our resolution team filed the damaged claim as soon as we received your complaint. We regret that it took some time for the insurance company to resolve it despite making constant follow-ups.
We stand behind our product and we take full accountability even though this damage happened while the package was in transit. We've already stepped in and issued a refund for the full amount. It should be credited back to your account within 3-5 business days depending on your bank's processing time. We've also sent you a refund notification email as your confirmation.
Thank you and have a great day!
Sincerely,
Glam Fleur 🌹
“Unfortunately my flower order was slightly disappointing. The box is beautiful; however, when we opened it we found a rose had fallen off. I was also hit by a horrible cheap perfume aroma and not a pleasant scent you usually smell from a bouquet of roses.
Again, the black round box was gorgeous even though I expected it to be a little bigger for the $199 price I paid for the arrangement.”
Thank you for your honest feedback, Sheila! We can only imagine your disappointment. We would appreciate it if you can email us at info@glamfleur.com with some pictures with different angles showing the damage that way we can start resolving your issue. Stay safe and blessed! Sincerely, Glam Fleur 🌹
We love you too, Chanell! 🥰😘
Thank you for your feedback. We're very happy to hear that we've met your expectations.😊
Take care always and enjoy your beautiful roses! 😍🌹
Wow! 😍 Thank you for your feedback, JN! ❤️
We're very happy to hear that we've met your expectations.😊
Take care always and enjoy your stunning roses! 🌹
“My first order was to surprise my mother-in-law..she was delighted but 6 petals was discovered and was laying in the box as she opened it up. I expected none to fall off as paying a lot for roses to last for 365 days. Other than that she was delighted but I was expecting perfection.”
Thank you for your honest feedback, Ronella!❤️
We would appreciate it if you can email us at info@glamfleur.com with some pictures of the arrangement that your mother-in-law received so we can assess and resolve this issue.
Take care always and stay blessed! 😇🌹
Thank you for your feedback, Kimberley! ❤️
We're very happy to hear that we've met your expectations.😊
Take care always and enjoy your beautiful roses! 😍🌹
Thank you for your feedback, Sylvia! ❤️
We're very happy to hear that we've met your expectations.😊
Take care always and enjoy your beautiful roses! 😍🌹
“Glam Fleur exceeded my expectations!!! I ordered fusha roses for the birthday of a girlfriend who is like a sister to me. The roses were absolutely gorgeous! I can't wait to order again from Glam Fleur.”
Thank you for your feedback, Dr. Donna! ❤️
It's always our pleasure to assist you. We're very happy that we've exceeded your expectations. Looking forward to your future orders! 😊 Stay safe and blessed! 😇🌹
“My recipient said the roses are gorgeous and smell so good. It was a pleasant reminder that Spring is near. Thank you for a timely delivery with email updates up to the day.”
You're most welcome and thank you as well for your feedback! ❤️
It's always our pleasure to assist you. We're very happy that we've met your expectations. 😊 Stay safe and blessed! 😇🌹
