“White gold ring with yellow gold rim. Didn’t have it long before the yellow gold peeled off while I was removing the ring before exercise. Company was incredibly uncooperative and dishonest in emails. Refused to help or admit fault until I contact Australian Consumer Protection. Finally they offered to repair. Charged me for a return label. Ring was repaired with cracks between the two pieces, one more obvious than the other in photos. Alerted the company minutes after unboxing but they insisted it was fine when they sent it. They sent a video to “prove” the ring was fine but you could clearly see the fault in the ring in their own video. I screenshotted this from multiple points in the video but they have tried to tell me I’m imagining it and refuse to admit the repair was not done to a professional standard. Photos attached show the fault in their video (the one that’s circled) is the same shape and in the same position as the one in the photo I took at home (with the baby stuff in the background). Really scummy behaviour from a really scummy company.”
“After 4x weeks a white gold, rhodium plated, green diamond ring went brown. No amount of cleaning would work. Glamira refused to take responsibility or offer a refund. Sighting the small print. My fiancée is mortified. I wish I’d never bought it. Disgusting.”
“Product quality isn’t worth the amount I paid.
MH daughter lost the big box which had the code to return and I can’t return without it. Total waste of the money.
Never going to shop from glamira again and not recommending to my family and friends.”
“I bought a ring for my girlfriend in January. It was a ring under €400 with a white gold band and two hearts in rose gold.
Since it was a surprise, I didn’t know her ring size and got it wrong. So I had to send it in for resizing.
So far, so good.
It took me almost 2 months to receive the resized ring, and when I finally did, it still didn’t fit my girlfriend. On top of that, they got the heart colors wrong — they were yellow gold instead of rose gold.
I was (and still am) deeply disappointed with Glamira, and I didn’t want to wait another two months, so I told them I wanted a refund. I assumed they would give me one since the mistake was entirely theirs — but nothing could be further from the truth.
I insisted many times on getting a refund, and they kept using the excuse that “our policy doesn’t allow it.”
I had numerous conversations with Francisco, who is the only person they have in Spain for customer service calls. I know he’s the only one because I called dozens of times, and he was always the one who picked up.
Some of those conversations lasted almost an hour.
After many conversations, Francisco told me I had to send the ring back, that they would investigate it, and that after that, they would inform me of the possible options — a refund being one of them.
That turned out to be a complete lie.
Yesterday, just a few days after they received the ring, they emailed me saying the ring was in production. They just went ahead and started remaking it without giving me any options.
I called Francisco, and he told me it was already in production and that nothing could be done.
So I’m not getting a refund, and now I have to wait nearly two months for a ring that still won’t fit — because, as I said, it still doesn’t fit my girlfriend.
It’s been a horrendous experience, full of emails, calls, lies, and excuses.
The only thing I managed to get was a free return shipping label — because, on top of everything, at first, they wanted me to pay the €10 for sending the incorrectly colored ring back.
They have an awful anti-consumer policy.
I had planned to buy an expensive ring from them in the future, at least €1500, but now I’ll never buy anything from them again.
This has been the worst shopping experience of my life.”
“Absolute nightmare, non-existent customer service and quality control.
The ring we ordered not even matches their own scale, delivery takes forever and then delayed still. We sent back to resize it, which came back untouched and the ring is not suitable for use and they don’t want to resize anymore nor refund.
Reclamations not accepted or honoured.
Avoid at any cost as this is almost like a scam with full of incompetent people.”
“Ordered a ring November 2024 . The ring arrived 04/12/24 . 24/01/25 one of the amethysts fell out of the ring and was lost. The company will not accept fault and will not refund my money or accept the ring back for repair as I do not know where the stone is . So I have a worthless ring !!! DO NOT USE THIS COMPANY THEIR SITE PROMISES A LOT BUT IS NOT WORTH THE PAPER IT IS WRITTEN ON”
“They send worn rings in terrible condition. I ordered a wedding ring for my husband. I got the size wrong. We used the free resizing. It would have been better if we hadn't done that. Because after the resizing, the ring arrived in terrible condition, as if it had already been worn. It was all scratched and not shiny. The customer service refused to look into my request, because a return after resizing is not possible. A very convenient system - after resizing, they send you a damaged product and you can't do anything about it. You won't get a quality ring, you won't get your money back. The worst service, I don't recommend these scammers to anyone.”
“Worst customer service ever. We sent the ring in to be resized, which took 30 business days. Fair enough, as they clearly state this on their website. However, when this repair failed, things got much worse. Suddenly, we were left with a ring that had split into two pieces.
After over two months of struggle, we finally got it back and ended up 500 DKK poorer because their warranty doesn’t cover their own poor repairs. We had to pay for the fact that their repair failed. The customer service during these two months has been abysmal—Google Translate-level responses, and sometimes even answers in Hungarian???
I would NEVER recommend anyone to shop with Glamira. You’ll have a hard time finding service as bad as this. The ring is now back home, and if anything happens to it again, Glamira won’t be fixing it. The so-called “lifetime warranty” can disappear for all I care—I’d rather that than ever deal with them again. Horrible company.”
“Christmas is approaching, so please pay attention and avoid falling for misleading “invited” positive reviews. If you look online, you’ll find plenty of negative and genuine reviews about Glamira. Many people, including myself, have reported them to UK authorities.
In my case, it’s been 8 months since I returned a ring, and I’m still waiting for my refund. They are nothing short of scammers. Here’s what they do:
1. They ask you to return the item.
2. Then, they refuse to refund you, shift the blame to your bank, and keep the ring.
Your bank will likely advise you to take legal action, so don’t hesitate—start the process immediately. It might take time, but you can eventually recover your money.
Please keep sharing your reviews and experiences to warn others. No one else should have to go through the nightmare that they’ve caused for me and countless others. Avoid Glamira at all costs.”
“It's been more than 38 days since Glamira.de has my rings to resize and the retour didn't change at all. Only it states delivered.
Their customer service is useless at providing any kind of timeframe, I could be waiting here for month, for nothing! What a useless disgrace of service. They advertise you can easily resize the rings you PAID for, without telling you it will be a living hell.”
“A solid men's ring we purchased for our son split completely in the second year after purchase. The response from the company was that it was simply "wear and tear." No recourse. So, expect to have to replace your rings with this company between 1 - 3 years. I am now reading this company is a scam, horrendous quality etc which is clearly accurate. Horrible experience. Even worse than the poor quality, customer service is egregious.”
“The ring was nice but it had to be resizes and it’s taking forever. I sent it on 23rd of September and it’s 12th of November today and it’s not even ready yet.
We’re getting married soon and my fiancee doesn’t have an engagement ring yet.
They will answer, but it’s gonna be one of those AI generated sorries which I don’t need more of.”
“I bought an engagement ring from GLAMIRA, but it was held up in customs and the costs to clear the purchase exceeded that of the ring itself, which I was not willing to bear.
GLAMIRA never refunded my money and the ring was held up in customs.
It was a fraud.”
“I recently purchased an ear cuff from Glamira’s website for 1,100 lei. After wearing it for only two minutes, I realized it wasn’t right for me and decided to return it within the allowed return period. I returned the product in its original condition, but Glamira refused to issue a refund!
I tried to contact Glamira’s customer support through their official site, but was only connected to an automated chatbot. I requested to speak with a real agent to clarify my case and asked about the specific criteria that made my return “ineligible.” The bot responded that it would “try” to connect me to an agent, but after waiting over an hour, I never received any real support. There seems to be no actual customer support, only bots that don’t provide real answers.
This experience has been extremely frustrating – there is no real customer support, and the return policy is misleading. Glamira claims to uphold high standards, but my experience suggests otherwise. I am now forced to escalate this issue to consumer protection authorities.
I advise caution for anyone considering purchasing from Glamira – their support is virtually nonexistent, and the return policy is misleading.”
“The "Mindy" ring I purchased is made of white gold and yellow gold, with two hearts meeting in the middle. I gave the ring to my sweetheart on Christmas. About six months after I gave it to her, it broke in two where the two dissimilar metals were joined. After three months of corresponding with their Customer Service bots, we still have a broken ring. The repair business they sent it to returned it to me—broken. Glamira refuses to honor their highly promoted Lifetime Warranty, which covers errors in the original product design, errors in the used materials (such as metal types or color), and functional defects arising from workmanship. That's exactly what is stated in their Lifetime Warranty. The Customer Service Department is rarely available by phone. And if the Customer Service bot you're dealing with stonewalls you, they won't refer you to a supervisor or manager. I couldn't find this information online, either. Think twice before you give in to their glitzy marketing and false promises.”
“Bogus company. They don’t even have a real customer service team- the responses to the majority of my queries were automated or sent by bots..
They use very convincing spiel to sell their products saying that they have free returns and that they will arrange pick up from your residence if need be but these are not fake promises.
I wasted more than 4-6 weeks sending them screenshots of their promises related to returns but each time they would come back to you with the copy+ paste of their reply
I wouldn’t recommend anyone to trust them. They have an UAE website and selling products worth over $300 yet do not have a phone based customer service or telephone support.
It’s the first time I’ve been duped..
Not to forget that the order arrived more than 21 days late and these items were ordered for someone who had already left.. but Glamira did not heed or bother considering any of my feedback.
Going by my experience, they are extremely rigid and unprofessional and unreliable in my opinion.”
