Glasses Direct Reviews

Name: Glasses Direct
Address: Gemini House, Hargreaves Road, Groundwell, Wiltshire United Kingdom, Wiltshire
Rating: 2.01

2.0 Rating 128 Reviews

23 %

of reviewers recommend Glasses Direct

Company Reviews

Questions

Metrics

2.0

Based on 128 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

08456 882020

Email:

ask@glassesdirect.co.uk

Location:

Gemini House, Hargreaves Road, Groundwell, Wiltshire United Kingdom
Wiltshire
SN25 5AZ

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Glasses Direct 1 star review on 19th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong prescription couldn't see out either glasses 😔”

Helpful Report

Posted 2 years ago

“I had to send my glasses back to be adjusted. 10 days later, nothing, Turns out they are still in a queue to be looked at - even though they promise to return them within 10 days. They are v bad at communicating - takes 3 days for an email reply plus call centre is in the Philippines. Yo'd think they'd learn from the horrors of companies like Talk Talk wouldn't you. I guess they'll eventually go the same way. Sadly I had to ask for a refund - they seem to forget that customers that come to them for glasses need them to see, to work etc. Will now spend my money where it's appreciated.”

Helpful Report

Posted 2 years ago

“My first pair were way too big for my face, and my second pair turned up so wonky that I can’t wear them. I tried to slightly bend them into place but the cheap plastic feels as though it’s going to snap and the lenses may not pop out. Do not use glasses direct people!!! You think you save a bit of money but if you buy cheap you buy twice! I strongly suggest getting a more expensive pair from an opticians”

Helpful Report

Posted 2 years ago

“I just received the glasses and I am very satisfied.”

Glasses Direct 5 star review on 15th May 2021

Helpful Report

Posted 2 years ago

“I ordered 2 pairs of glasses from Glasses Direct - what a disaster - they fitted well but that’s where it ends - I couldn’t see out of them at all, all they did was give me headaches - got in touch with glasses direct and they assured me they had been made to my prescription - took them to my regular optician and was told that the reading section was not in the right place - complete waste of money”

Helpful Report

Posted 3 years ago

“Service was amazingly fast. Glasses ordered on Easter Sunday evening, yet delivered within 5 days, bank holiday included. There were regular emails giving the progress of my order. They were delivered by Royal Mail on a one day delivery turn around. The cost was very reasonable. Service has been excellent. It’s my first time ordering from an online service and I am converted.”

Helpful Report

Posted 3 years ago

“Ordered two pairs of glasses over 2 weeks ago it took them several days to tell me they couldn't do them as the prescription was 3 months out of date ,fair enough, but after numerous emails regarding a refund I finally got an answer saying I would have to wait up to 15 working days for money to be refunded ,absolute joke”

Helpful Report

Posted 3 years ago

“Initially I was very impressed with the idea of Glasses Direct, and I loved the choice of frames. It’s unfortunate that when I eventually received my glasses, I couldn’t see because the alignment wasn’t right and the prescription on the right lense was also wrong. I returned them weeks ago after a very costly phone call, but I’ve heard nothing. You just get an automated email, which they don’t follow up. I’m very disappointed with their lack of communication and their bad customer service.”

Helpful Report

Posted 3 years ago

“Received my glasses this morning.They are absolutely beautiful, amazing value and they are exceptional quality. Will definitely be buying more in the future.Lots of choice to suit all tastes.Amazing value,brilliant service,thank you.”

Helpful Report

Posted 3 years ago

“I found customer service and delivery good. I purchased some frames from the Boutique range so not particularly cheap. I now have no fringe left! My hair is constantly catching between the front frame and arm. Been wearing glasses for years but never had this.”

Helpful Report

Posted 3 years ago

“Ordered a pair of Tiffany glasses a week before Christmas heard nothing then received update said they were sent to lab then took another week to say they were on way then nothing phoned them sat waiting for nearly an hour spoke to gentlemen who said they were being delivered by ups then told me ups had sent them back said he would look for them have them sent out with royal mail 24 hour tracking again heard nothing phoned again waited another 40 minutes spoke to a useless lady said she had to speak to Sam she phoned back told me couldn’t find them said they didn’t have any more would I like refund or choose another pair said I would like a refund no apologie very rude waste of time still waiting for refund”

Helpful Report

Posted 3 years ago

“I broke my varifocals and needed a replacement fast. So I ordered them from glasses Direct, due to discount offer. What a mistake! After entering my CORRECT! prescription into the system, it took them a week to contact me regarding the need of a physical prescription, signed by my doctor. (not a problem, the law is the law) So I sent it in. My prescription includes Far/ Near and ADD. It took them another week to confirm. Another to make the glasses. Then another to ship. So after almost 5 weeks of me being nearly blind, I received glasses that ended up being all wrong! Even though I initially gave them the correct measurements AND added the prescription from my doctor upon request, somehow NO ONE stumbled over the fact that for my left eye they used measurements given for NEAR SIGHT right eye (reading glasses) ?? How is that possible? Especially when I myself had added the measurements correctly into the system BEFORE the wonderful "confirmation" of the prescription through glasses Direct. Now I had to sent yet another Email, which wont be answered in a timely fashion and will be going into the Christmas holidays nearly blind. Calling them is not even an option, since calls made from Germany to the UK are extremely expensive! I sure hope that I won't be asked to return the wrong glasses on my dime, before they even consider sending out correct ones. Not only am I not willing to pay for their mistake, but it will also delay me being able to see again! Big thumbs down!”

Helpful Report

Posted 3 years ago

“The glasses arrived promptly and I thought the frames were attractive and good quality. However, I couldn't see anything through them! When trying to read all I could see was white paper with grey rectangles that I took to be paragraphs. I got my money back but then started an email exchange saying that I would gladly buy again if they could get the prescription right. They made no attempt to do this and even blamed the optician (I have other glasses on the same prescription with no problem). Very disappointed.”

Helpful Report

Posted 3 years ago

“Just demanded refund of the money that they took up front for my order. They didn’t have a web site as user friendly as mister specs ( you can attach your prescription photo straight away. I had to send it after paying & because I had cropped & attached the photo to my orders with other spec providers I binned the paper copy. Direct Specs wouldn’t take my start until I submitted a prescription with the date on . I twice had to email before getting a refund. I work full time for NHS & can’t be doing with the hassle of arranging to get a copy of my prescription. Won’t use them again.”

Helpful Report

Posted 3 years ago

“Though I got confused by the overwhelmingly negative reviews here, yet took a shot and it paid off very well. Both of my ordered glasses have been delivered on time and in excellent condition. Don't get confused by the reviews, excellent value for money.”

Helpful Report

Posted 3 years ago

“Very poor service. Placed an order in June still have not received the glasses. Sent last email on 29/07/2020 to get an update but until today 11/10/2020 still there is no response!! Extremely disappointed-:(”

Helpful Report

Posted 3 years ago

“absolutely amazing, first class service. I'd happily recommend to anyone. Five stars 🌟. Massive thumbs up from me.👍”

Helpful Report

Posted 3 years ago

“I have now sent several queries email to glasses direct an order placed and paid for on the a month ago. They were keen enough to take the £300 but seemingly not interested in to reply to my questions – simple question what is the current status of the order, if you can not fulfil it then cancel and refund the order ?. no reply and. No reply on the Phone and no refund. They used to be good but I will not be using them again as communications is poor and you have to be carful as headline costs escalate when you add "extras" - cheaper and better service from independent can be obtained from independents on the high street”

Helpful Report

Posted 3 years ago

“Ordered two pairs of sunglasses for £22. One to be plain lenses one to be prescription after 23 days both arrived plain. Think that shipping times have all been effected by Covid they must have their labs abroad I guess. Not too impressed with frames I could have bought plain sunglasses a lot cheaper elsewhere. Actually I have just ordered a pair for £1 expected delivery 10 days. Glasses Direct accepted straight away they had made a mistake. Only way I can resolve issue is to send them back... Simple I hear you say...but I'm shielded and can't visit the post office until it's safe and I'm not going to ask someone else to take the risk for £22..... But I can't have them replaced until I get to the post office they tell me I have 90 days to get around to it. A lot of businesses have made exceptions during covid but not Glasses Direct it appears. It would be crazy of me to take risks for £22 so I won't be bothering but don't use them if you are old fashioned like me and expect their fault to remain their fault and not become yours.”

Helpful Report

Posted 3 years ago

“Glassesdirect have not acknowledged return of glasses. Glassesdirect do not answer the telephone. Glassesdirect have not replied to emails. Glassesdirect are not a company I will trust ever again.”

Helpful Report

Posted 3 years ago

Glasses Direct is rated 2.0 based on 128 reviews