Goodhood Reviews

Name: Goodhood
Rating: 4.48

4.5 Rating 2,326 Reviews

86 %

of reviewers recommend Goodhood

4.5

Based on 2,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 12th October 2025

Wyatt Galbraith

Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, I have been a customer of Goodhood for some time now (3 years+) and this has been the first time I have dealt with any difficulty with communication. I placed the order for this bag on December 20th and it has still to arrive. DPD initially delivered the parcel to the wrong location which I believe has now been rectified. The reason for bad communication on Goodhood's part is firstly I have to phone around 2/3 times to eventually get put through to someone in-store to help resolve the issue which is still on-going. I have left my name and number to be called back with any new information regarding this parcel comes through. However, when contacting DPD they tell me to contact the seller (Goodhood) I appreciate the time of year and how especially busy retailers can be but I found this whole process quite arduous and when I initially called Goodhood to make them aware of the parcel's wrong delivery I was told to 'resolve the issue myself through DPD'. From calling today I believe it is an issue with the web-store and not the in-store team.”

Helpful Report

Posted 6 years ago

Hi Lewis, Thank you for your feedback. Apologies on behalf of DPD for the issue with your delivery. I note that this has now been resolved on the phone with the Webstore; but apologies for the initial confusion regarding the best way to proceed with a delivery related issue. The Webstore team will always liaise with DPD on your behalf to ensure the safe delivery of your parcel; so should you experience any issues in the future please contact us at webstore@goodhood.co.uk stating your order number and we’ll get on this right away for you. Thanks and kind regards, Goodhood

Posted 6 years ago

“Excellent service!”

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Posted 6 years ago

“Great shop & great service!”

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Posted 6 years ago

“Great service arrived on time for Christmas would recommend your shop.”

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Posted 6 years ago

“Spot on ..... just perfect!!”

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Posted 6 years ago

“Great service, couldn’t ask for more!! Quality products and efficient delivery! Blessings.”

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Posted 6 years ago

“Cc”

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Posted 6 years ago

“Fast delivery and great customer service”

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Posted 6 years ago

“Always very good service, but why such excessive plastic packaging guys? Seems at odds with your ethos”

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Posted 6 years ago

“such a nice experience to shop at Goodhood ! I love the packaging (plastic bag + card)”

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Posted 6 years ago

“Can’t fault them”

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Posted 6 years ago

“Great selection and service but should’ve been offered free postage and packaging considering the money spent.”

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Posted 6 years ago

“Excellent & easy ordering. Delivered a day after placing order! Lovely wrapped product. Will definitely order from Goodhood again!”

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Posted 6 years ago

“Great service, wrong size jacket was sent by mistake. This was rectified promptly without any hassle. Would definately order from Goodhood again.”

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Posted 6 years ago

“Fantastic,delivered in time ...great service Easy to order”

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Posted 6 years ago

“Item took 4 days to arrive when website stated 1 or 2 days. Jacket value £360 and was stuffed into small black pastic bag despite special request for gift wrap. Very slow to respond to queries. Jacket is a gift but lack of packaging gives no wow factor. Won't be using again.”

Helpful Report

Posted 6 years ago

Hi Angela, Thanks for your feedback. Should you require your purchase to be gift wrapped in future, please select the gift wrap option at checkout which is available for a small charge. On this occasion, as this option was not selected, it wasn’t possible to have this amended prior to dispatch. Apologies for this inconvenience. With regards to our packaging; in 2019 we’re overhauling our packaging practice and materials to demonstrate our commitment to sustainability, and to better reflect our brand values. We’re sure you’d be delighted with our new packaging, so hope you return to give us another try this year. Thanks and kind regards, Goodhood

Posted 6 years ago

“I requested two £100 vouchers but was sent one £200. As these were supposed to be for two different people I now have some explaining to do. I did query if it was possible to change it, but have never had a response and it is now too close to Xmas to do anything.”

Helpful Report

Posted 6 years ago

Hi Peter, Thanks for your feedback. Apologies for the confusion with your voucher purchase. We’ll update our copy online to ensure it is clear that our vouchers are created as a sum of the value selected. We did follow up on email to confirm the names of the recipients to split this voucher for you but didn’t receive a response. Of course, should you wish us to make that amendment now, that is no problem at all. Please just email webstore@goodhood.co.uk and we’ll have this arranged for you. Thanks and kind regards, Goodhood

Posted 6 years ago

“So I brought a wallet and the wrong one arrived and the one I ordered was out of stock so I had buy from Dover st market. I thought I would have a better service from Goodhood.”

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Posted 6 years ago

Hi Paul, Thanks for your feedback. We’re really sorry to have let you down with this inventory error. We appreciate the inconvenience this kind of error can cause and we’re sorry that more couldn't be done to rectify the issue at the time. Thanks and kind regards, Andy

Posted 6 years ago

“Excellent service. From order to receiving item amazing! Cost of item unbelievable!”

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Posted 6 years ago

“Received my order quickly and with no fuss. Good packaging too.”

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Posted 6 years ago

Goodhood is rated 4.5 based on 2,326 reviews