Goodhood Reviews

Name: Goodhood
Rating: 4.48

4.5 Rating 2,327 Reviews

86 %

of reviewers recommend Goodhood

4.5

Based on 2,327 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 16th November 2025

Leroy Ray

Goodhood 1 star review on 12th October 2025

Wyatt Galbraith

Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One item in the parcel was not what I ordered. The way the shop handled this error did not meet my expectations. As a result, the shop made profits, but I lost money and time, and I disagree that this is an acceptable outcome of an error made by the shop. The shop is clearly not interested in having me as a returning customer, which is why I rate it "very poor".”

Helpful Report

Posted 8 years ago

Hi Dmitry, Please appreciate that mistakes, however rare, occasionally happen (we are humans) and we will always make amends, as quickly as possible. In the instance, such amends were hoped to have been made by reimbursing you for your shipping and ensuring that you didn’t pay the difference in the scents that you received. Additionally, we felt that we were fair in offering to exchange your incorrect item at our expense, but you had earlier made it clear that you wouldn’t return the incorrect product and wanted the correct one for free. Unfortunately, while we appreciate that we’d caused you some inconvenience, we felt that on balance we were offering a fair solution. Let me reassure you though that we value all of our customer’s feedback and we do apologise the incorrect item was dispatched. Please feel free to pick up our emails at any point. Kindest Regards, Goodhood.

Posted 8 years ago

“This inspired curated edit of both women's and men's clothing is always current, yet always ahead of the curve. Exceptionally high-quality wearable under-the-radar brands for the true fashion connoisseur.”

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Posted 8 years ago

“Inspiring products and top-notch customer service.”

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Posted 8 years ago

“great service”

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Posted 8 years ago

“good plus hood”

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Posted 8 years ago

“Prompt shipping”

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Posted 8 years ago

“LOVE love LOVE the dress”

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Posted 8 years ago

“With a wide choice of innovative designs & exclusive items. This is definitely the place to go to get your hands on some clobber with a vision.”

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Posted 8 years ago

“Your delivery speed is really excellent”

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Posted 8 years ago

“great product, great price, great overseas shipping.”

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Posted 8 years ago

“I would spend every dollar I have at goodhood if I could. Very well curated.”

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Posted 8 years ago

“Visited the store during my recent holiday in London and browsed through the online-store a couple of months later. Service when it comes to online purchases is just as great as in-store service. Proper packaging and great shipment!”

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Posted 8 years ago

“Good quality stuff, great shipping and all”

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Posted 8 years ago

“I like your choice of nice premium Japanese clothes”

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Posted 8 years ago

“Great selection of products, particularly for the home. Good service. Website easy to use, very happy”

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Posted 8 years ago

“i love goodhood”

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Posted 8 years ago

“The order was able to be placed, along with payment received, rather quickly.”

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Posted 8 years ago

“Very good international shipping.”

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Posted 8 years ago

“your company sent another colorway of the product which is totally dofferent from the picture”

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Posted 8 years ago

“good products , delivery fast and good packing”

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Posted 8 years ago

Goodhood is rated 4.5 based on 2,327 reviews